Can I receive alerts when I'm not at home or in another country?

Yes — as long as the caregiver system’s base unit is connected to WiFi at home, and your phone has internet access (via WiFi or mobile data), you will receive alerts anywhere in the world when the system is triggered.

Why is there a delay before the receiver rings when I press the button?

You may have set a delay. To remove it, follow these steps: Step1.Open button settings. Step2. Click "Delay time" and set it to "0". Step3. Press "Sure", then "Save" to confirm. Step4. The receiver will ring immediately after that.

Is there a monthly fee for using the app notifications?

No, there is no monthly fee for receiving notifications through the Tuya Smart app. However, if you require SMS or phone call notifications, additional subscriptions may be necessary.

How do I enable 2.4GHz WiFi for my caregiver call system?

Your caregiver system only supports 2.4GHz WiFi. Log into your router, check wireless settings, enable 2.4GHz if off, and connect your device to the WiFi with “2.4G” in its name. If unsure, contact your internet provider or check your router manual.

Receiver/Mobile App Abnormal Alarm

Step1. Clear All Accessories(APP)：1) Tap "Settings"；2) Select "Clear All Accessories"；3) Tap "Clear" to remove all paired accessories；Step2: Synchronously clear host (receiver) records: Press and hold the receiver's “Forward” button for 5-10 seconds.

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CallToU Wi-Fi Wireless Caregiver Pager Call Button for Elderly at Home , APP Emergency Alert for Seniors, Patients, and The Disabled (TY01WH-US 2-1)

CallToU Wi-Fi Wireless Caregiver Pager Call Button for Elderly at Home , APP Emergency Alert for Seniors, Patients, and The Disabled (TY01WH-US 2-1)

Product ID: 746365093

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Details

Color
white
Brand
CallToU
Power Source
Battery
Compatible Devices
Smartphone
Product Dimensions
2.3"L x 0.5"W

📱Smart app alerts & global Wi-Fi access

📶433MHz wireless tech, 328ft range

🔔20 ringtones & 5 volume levels

Description

🔔 Never miss a call for help — because every second counts!

CUSTOMIZABLE ALERTS - Choose from 20 ringtones and name buttons for quick, personalized identification.
FAMILY WIDE SHARING - Share alerts seamlessly with loved ones for collective peace of mind.
INSTANT SMART ALERTS - Receive real-time emergency notifications on your phone via the intuitive app.
PLUG PLAY CONVENIENCE - Easy Wi-Fi setup (2.4G only) and included batteries get you started instantly.
RELIABLE LONG RANGE WIRELESS - Stay connected up to 328ft through walls with robust 433MHz tech.

The CallToU Wi-Fi Wireless Caregiver Pager (TY01WH-US 2-1) is a smart emergency alert system designed for seniors, patients, and the disabled. Utilizing 433MHz wireless technology, it offers a reliable 328ft range that penetrates walls. The system connects to 2.4G Wi-Fi, enabling instant app notifications and global access. With customizable ringtones, volume levels, and family sharing features, it ensures rapid, personalized alerts. Powered by included AAA batteries and backed by a 1-year warranty, it’s a user-friendly solution for home safety and peace of mind.

Specifications

Battery Description	AAA
Number of Batteries	2 AAA batteries required. (included)
Voltage	12 Volts (DC)
Control Method	App, Touch
Mounting Type	Tabletop Mount
Sensor Technology	Wireless Technology
Manufacturer	CallToU
Item Weight	8.1 ounces
Product Dimensions	2.3 x 0.5 x 2.36 inches
Item model number	TY01WH-US 2-1
Batteries	2 AAA batteries required. (included)
Item Package Quantity	1
Included Components	1
Batteries Included?	Yes
Batteries Required?	Yes
Battery Cell Type	Alkaline
Description Pile	AAA
Warranty Description	1 Year Manufacturer

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