WH-CH720N Noise Canceling Wireless Headphones Bluetooth Over The Ear Headset with Microphone and Alexa Built-in, Black New

I can honestly say that these headphones are worth the investment. There are times when I still need to plug in my headphones with a 3.5mm cable, so I like that I can use them wired or wirelessly. When it comes to using them wirelessly with Bluetooth, they are amazing. You can connect the headphones to a single dedicated device or to two devices simultaneously. For me, that is such a great feature. I use the headphones to connect to my computer for work purposes, but they're also connected to my phone as well. The sound quality is the best I've ever gotten from a set of headphones. I've never experienced noise-cancelling audio as precise as this. And for the times when you don't need to totally cancel everything out, the ambient sound mode provides audio that is just as good. The Sony Sound Connect app you use with these headphones is designed to deliver the best possible sound. The equalizer function lets you control how you experience whatever you're listening to, offering options like bright, relaxed, vocal, speech, and bass boost. I use these headphones all day while I work, and they hold a consistent charge. I still have plenty of battery life left at the end of the day, but I usually plug them up to charge when I'm done with them. The volume control buttons on the headphones are easy to use. The only thing that can be frustrating at times is that the button to stop/start a song or move to the next track is right in the middle of the volume buttons, so I end up hitting it when I want to raise the volume. However, it is nice that they've also included a button on the headphones to toggle between noise-cancellation and ambient sound. Again, I use these for work, so I wear them for the majority of the day. They fit well and are comfortable to wear. As the day wears on, my ears do get a little warm from the cushions around the headset, but compared to how much I like using the headphones, it's a minor issue. The only other item of note is that, given the investment, it would be nice to include a storage box or bag. If you're on the fence about buying these headphones, I highly recommend them. They are worth the investment, and you'll be pleased with both the sound and design.

I ordered these (used) in 2023 and it is now 2026. I’ve used them pretty much every day since they arrived and they are AMAZING. They finally broke today so sadly I have to get new headphones. But the noise cancellation and sound quality is amazing, and it’s easy to connect. They’re little and easy to put in a backpack or just carry around, they also don’t hurt your ears. I recommend these a trillion times over.

Light wieght massive battery volume control and NC top quality I would easily put these up against beats. So comfortable and they have a 3.5mm cable input. A design that doesnt crack with time. If youre looking for good headphones look no further. There cameras are incredible and so are their headphones

Nice and lightweight. Good compatibility with devices and easy to use for pairing. Comfortable around the ear. Sony Connect app helps ease of use as well. Loud sound with noice cancellation options.

SECOND UPDATE - 11/9/2023 OK, so I have been living with these for a couple of months now and I feel I can say some things with more confidence. 1. Comfort is still a bit hit or miss. I will say the choice to put those microphones or whatever those things that stick out on the insides of the earcups was not great. I don't always feel them pressing on my ears but the earpads are not very thick and if you don't have them on in exactly the right way (assuming you can find a way that works for you) then the pads will flatten a bit and you'll feel them on your ears. It's not exactly painful. Just unpleasant. 2. And I feel the need to come back to the ear cushions themselves. Again, they just barely fit over my ears. And I wear glasses so this is a big issue with most headphones. I can sometimes get the cushions just right so they don't smash the tips of my ears against the arms of my glasses too much but it sometimes takes a bit of extra fiddling around with them that can be annoying when I'm not in the mood for it. Again, not too much of a knock against Sony since this is a widespread issue with headphones in general. Manufacturers just seem to think if they make the cushions soft, they will be comfortable. Nope. If it smashes your ears, it will start to hurt after a while no matter how soft it is. 3. The battery life is decent but I do find myself having to charge them more often than I expected. Prior to these, I had an inexpensive pair of Jlab headphones and although their sound quality and features were lacking, the battery life was outstanding and I was just used to not charging for days and days. I pretty much wear headphones all day every day and I generally find that these will be at 50% after a couple of days. Of course that's with noise cancelling on. But also, these are noise cancelling headphones so they were designed to be used with it on for long periods. Or should have been. I don't know what the capacity of the battery is in these but the battery packs they use in wireless headphones are not expensive items anymore. You can buy a set of $30 wireless headphones now with a huge capacity battery. So, yes. These are lower end Sony but they're still well above the price you pay for really basic wireless headphones. They shouldn't have skimped on the battery capacity. That said, though I haven't actually kept track of how many hours, it probably does meet the stated runtime. I had just hoped they were being conservative with the numbers. But also, you can't use them and charge them at the same time so if you use your headphones constantly, that can be annoying. I don't like to run lithium batteries much below 50%. I don't know that it's bad for them exactly but all of my lithium batteries have lasted me for many years using that policy so that's what I do. When I see 40-50% I charge the battery. I know they have the quick charge feature but I like to charge and forget for many hours. It would be more useful if I could plug into a power bank for 15 minutes and still use the headphones while it's charging. But nope. You plug into a charger and the headphones turn off. Everything said, I'm reasonably happy with them but I paid the $150 asking price they were selling for when I bought them. Knowing all I know now, I would not pay that price again for these. These are $70 headphones. Tops. They're not that comfortable. The battery life is easily matched (or surpassed) by the least expensive wireless headphones on Amazon. The stock sound quality is not impressive at all. (I will say they sound pretty good if you tweak the EQ). The only things I have been really happy about is once I got them paired with my PC, they always connect right away when I turn them on. That's something that is hit or miss with most bluetooth devices. And can be incredibly annoying when you have to fight to get something connected every single time. I've also been pretty satisfied with the noise cancelling. Which they're the first NC headphones I've ever owned so I have nothing to compare them to. I'm not really understanding what Sony was trying to do with these. Their top of the line ANC headphones might be some of the best ANC but are they really $400 good? Well, if they're anything like these, they are good but significantly overpriced. UPDATE - 9/25/2023 I realize my original review is a bit long and probably most people don't want to read all that so after living with these for a week or so, here are some key points that I think people will want to know. 1. Comfort is just OK for people with small or medium ears that don't stick out too far. Beyond that, the comfort might be anything from uncomfortable to painful. 2. The ANC is good enough for me. I don't fly. I don't use them on a bus or train or anything. I use them at home. They block out things like computer fans and voices in adjacent rooms. I have a fan right by my head and although I can still hear it, the ANC really tames it to a very gentle hiss. If voices or TV are in the same room with you, it will cause them to seem to recede quite a bit but you will still probably hear them (especially TV). The ANC works better on some frequencies than others. It almost eliminates some noises but (for example) the sound of water running nearby is something you will definitely hear. 3. I use these 90% with my Windows 10 PC and I have not experienced any of the disconnection issues that many have reported with them as long as I am only using them with my PC. However, when I do connect them to my Android phone, if I leave them connected for a while, things can get glitchy and if I then turn off the bluetooth on my phone, it will sometimes make weird things happen. Like if I have the ANC turned on on the headphones, it will turn off and forget the EQ settings I have chosen. Also, sometimes when I try to disconnect them from the phone by simply turning off bluetooth, they don't make the disconnect sound. I don't know. I'm glad I didn't buy them to use exclusively with the phone. I have a different set of headphones for that. I just wanted to include this in my review to note that I did indeed notice some issues when I left them connected to my phone for a while. I will be keeping them because PC is all I care about. END UPDATE --------------------- ORIGINAL REVIEW Things that mattered to me in choosing these headphones... 1. I'm not going to try and sugar coat this too much. I don't have money to burn. But a set of headphones that check all my boxes without doing anything I hate for a price I can handle is a tall order. Good headphones have never been cheap. ANC is still a premium feature (though this is changing fast). These headphones were just barely in my price range at $150. And frankly, although I like everything about them (so far) I think $100 would have been closer to the price these should be selling for. This segment of the market is crowded and if I was willing to gamble even more than I did, I could have probably gotten something I was happy with for significantly less than that $150. I went with Sony because I'm an old guy and I know that you usually don't pay more for a Sony product for no reason. 2. Comfort. Of course, we're talking perceived comfort. Comfort involves a lot of guesswork. For these, it appears that I mostly guessed right. These just fit my ears with a little pressure here and there. My ears are not small but also not that large. If you have large ears, you should probably go somewhere where you can try the headphones on before you buy. I probably should have done this myself because comfort is always my top priority (other than price). Most likely the pads on these will not be difficult to replace should the need arise. And it usually does with headphones. Sooner or later, the pads will always wear out. 3. ANC - Of course. This is my first pair of ANC headphones and it's everything I want. The transparency mode is slightly quieter than I would like but it's acceptable. I've seen some people complaining about the ANC not being effective on these. Not sure what they're talking about but maybe they're coming from much higher end ANC. For me, the first day I had them, I had some people come to see me and they were banging on my door. I heard absolutely nothing. They were freaked out because they thought something was wrong. So....my verdict on this is if you want perfect ANC, maybe shop around. I'm not here to tell you it's the best. I don't have anything to compare it to. I can only say it leaves me wanting nothing and I'm happy with it. 4. Sound quality - Out of the box, I found the factory sound to be lacking. But that usually happens with me when I have new headphones. I can't say for sure if the burn in effect is psychological or real but all I can say is a new pair of headphones takes some getting used to for me. At least the EQ is sufficiently adjustable in the app and I managed to get them to sound very nice. It's nice that the settings you choose in the app will be stored in the headphones so the same settings will apply on other devices. I mostly use Bluetooth headphones on my Windows 10 PC so I'm not going to be fiddling around with the app much. These can go pretty loud and have decent bass. The drivers can provide good clarity for mids and highs if you fiddle with the EQ. The stock EQ sounds muffled. But that also might be a result of them not having been burned in. CONS - It's really nitpicking for me to find many cons. These are great headphones (at least initially). 1. The buttons could be a bit more tactile. In particular, I find the play/pause button a bit difficult to find and always find myself hunting for it. It is right between the Vol +/- buttons and should stick out a little more than it does to make it obvious. Also, the ANC button is nearly flush with the earcup and still makes me hunt for it a bit more than I like. I think I'll get used to these buttons eventually but I don't love them. 2. The shortest timer for the auto off that's available in the app is 15 minutes. I was really kind of surprised that there was no option for a shorter time. 3. The headband is adjustable by clicks. So if the size you need is between two clicks, you might have to have them slightly too tight or slightly too loose. The higher end Sony headbands with no clicks seem like they would be better in this way. 4. Although (as I said) the comfort is pretty good, it's not great. But this is not terribly unusual for lower end headphones. I strongly prefer over ear (earcups that surround the ears rather than sit on them and smash them) and I'm very picky about it. I don't like it if my ears are not completely inside the earcups and I don't think it's asking much since my ears are not enormous. I find that these do kind of smash the tops of my ears. It's not something I notice right away but after about half an hour or so, it starts to become something I'm almost constantly aware of. It's not exactly painful but it isn't really pleasant either. To make matters worse, there is a seam in the fake leather that runs all the way around the inside where your ear is probably gonna be if your ears are just slightly larger than the ears of a child. I find that many of these types of earpads have that seam and I don't know it's purpose but I know that ones that don't have it tend to be easier on your ears even if your ears don't fit perfectly. So all I'm saying is this isn't some upstart company. This is Sony. These are low end Sony headphones but they're still not really cheap and they're still made by an enormous company that's been around for many decades. I don't know what it is. Almost every company that makes headphones of this sort makes the earcups too small for even slightly larger ears. I guess they think people with larger ears don't use headphones. Of course my ears could be really large. In which case, I probably wouldn't be able to wear them even if they were a little larger. 5. Also, I have to kind of agree with all the other reviews that mentioned the little plastic part that sticks out from the area where the driver is on the inside of the earcup. I am not sure if it actually pushes on my ears or not but it seems like it might. I kind of feel something and it does stick out far enough to where I can see how it could rub your ears. I think these pieces are the place where the microphones are mounted so if that's the case, they kind of have to be there but they probably don't have to be as poorly designed as they are. I feel like I might be able to trim some of the plastic off if I really wanted to but I'm not going to start working on a brand new set of $150 headphones. It doesn't bother me (yet) so maybe I'll change my mind later on. I think this could have been avoided if the padding were a bit thicker on the earpads.

​Sony WH-CH720N ​I am absolutely thrilled and genuinely impressed with my new Sony WH-CH720N wireless headphones! Knowing I was buying a Sony product instilled a high level of confidence from the start, and these headphones have completely exceeded my expectations. They deliver the premium quality the brand is known for, but at an incredibly accessible price point. ​The sound quality is nothing short of phenomenal. The audio is rich, vibrant, and remarkably well-balanced, providing a deeply immersive listening experience whether I'm enjoying complex classical scores, bass-heavy electronic tracks, or simply listening to a podcast. What takes the audio a step further is the brilliant ability to customize the equalizer settings directly on the companion app. Being able to fine-tune the acoustics to perfectly match my personal listening preference is a massive feature that truly makes a difference. ​Beyond the magnificent sound, the Noise Cancellation (NC) feature is a real game-changer. It creates a serene bubble, effortlessly muting the distractions of the outside world—whether it's the chatter of a busy office, the low hum of an airplane, or street traffic. This powerful noise-blocking capability, combined with the stellar audio, allows me to fully immerse myself in the music. ​If you are seeking headphones that blend top-tier sound performance, effective noise cancellation, and Sony's renowned quality, the WH-CH720N is an absolute must-buy. I couldn't be happier with this purchase!

I have spent years fighting to find a decent pair of bluetooth headphones since no phone manufacturer wants to make a decent phone with a jack anymore (which is endlessly stupid, but I digress). I have tried everything form fancy expensive Galaxy Buds to a myriad of budget options, and all have the same problems. Flawed connectivity, noticeably glitchy, slightly reduced sound quality. These finally fix it. The inclusion of an option to use a headphone jack on devices that let you is a great feature. Along with multipoint connect. They fit perfectly around my skinny neck (your mileage may very on that), so travel with them is a breeze. And for the sound quality, these are absolutely the best headphones for your money. I was loathe to go to overears full time because I like being able to take one out to hear my surroundings, and every noise passthrough I used before was sucky. (usually the outside noise obnoxiously trebley). Not with these. I actually go to concerts to listen with my headphones on because it actually makes the concerts sound better than with no headphones. Extremely convincing, near perfect noise passthrough. The app is easy to use and has a great selection of features: from custom EQs, to adjusting the noise pass through, to other various quality of life settings. The 3D adaptive sound feature is great, though a little tricky to set up at first, and noise cancellation is very good, though not the best in the world. The battery life is also almost unbelievable. I use these headphones a lot--sometimes all day--and I still only have to charge them once or twice a week. Multipoint connection is also a very nice plus if, say, I am working at my computer and still want to be able to answer phone calls hands-free. There are some minor flaws with them, though. First sometimes very low bassey notes from the outside world can trigger the speakers in them and give you very loud, deep popping noises. (E.g., this occasionally happens when I am riding in the car and hitting bumps in the road). Occasional outside sounds in passthrough through will sound muddled. Also the noise cancellation--while quite good--isn't perfect for every situation. Specifically, it has more trouble than, say, Bose headphones with loud, sudden sounds like fireworks. But for the money, it is still the best noise cancellation and passthrough system you can buy. Another (minor) complaint, though, is that the adaptive settings aren't always very great. It often thinks I am sitting and automatically turns on noise cancellation when I am very much driving or walking around town or once even ice skating--all situations where passthrough is crucial. And even if I am sitting, sometimes I really want passthrough on (like if I'm in a cafe), but it automatically tries to turn noise cancelling on annoyingly. Thankfully, it can be easily overridden in the app. These days, I usually just keep the adaptive sound setting off and adjust the settings to fit the situation but sometimes it will randomly go back to automatic/adaptive mode. My final and complaint is with the microphone for phone calls. Sometimes it works perfectly and the other line can hear my fine, sometimes all they can hear is background noise, sometimes they really can't hear me at all. I am not sure if it is some sort of firmware issue or if the microphone placement is just too far from my mouth, but for phone calls it can be a tad unreliable. When it works, which is around 75% of the time, it's perfectly good even though I have to talk a little louder than I normally would sometimes. But all those flaws aside, these are probably the best all-around headphones I have owned and for the $120 I paid for them it's a steal. They may be more expensive as I got them on sale, but I have used headphones multiple times the price that are poorer quality and less functional than these. I'd have paid upwards of twice the price for what I got.

Update 3/9……so first I’m going to say that I bought these with my own money before any reviews were out. Didn’t realize they were a vine product. After a few weeks of use the padding has relaxed enough so that I can feel the drivers poking my ears. I wear my headphones around 4 hours a day on weekdays and 8-10 hours on each weekend day. As stated earlier I have a smaller than average head, and my ears do not stick out. I can usually adjust the cups to be lower, but I don’t like them riding my jawbone. I would’ve have overlooked that because they do sound good, however they are now randomly disconnecting. I use them for YouTube and I’m literally 18 inches away and they disconnect. I check through the app and it shows a connection failure. If I pause a video, again, they show connected, but the sound comes out of my iPad. When I check the app it tells me there is a connection failure and to restart. While the sound is good I don’t think I care to restart my headphones every 10 minutes. Maybe they don’t like Apple devices? I’m not sure…. I originally bought the xm5’s. I finally got them last week only to find they were quite oversized for my smaller than average head. The weight of them made matters worse as every time I looked down they flopped forward. I had to return them. I am not one of those fancy audio people but I know what I like. My previous headphone were the solo pro 3’s and I do enjoy them. What I don’t like is the pain my ears experience after about an hour of having them on. I wanted over the ear headphones and everything I read and all the videos I watched pointed me to the xm5’s which ended sadly. I searched Amazon and saw these were a new model. Looked up what little I could find online about them and the consensus was these were the cheap version of the xm5’s. Yeah, I’m sold so I got them. Build: They are cheaper feeling, not as bad as the 510’s, but nowhere near the xm5’s workmanship. But they are also not breaking the bank (as bad anyways, it still shocks me to see what headphones are going for nowadays). The sliding part is plastic reinforced by metal. I’ll be honest….I am wondering how they will hold up. Comfort: Excellent. These are super light. I don’t feel them resting on the crown of my head at all. There is no clamping on or around my ears. But the are secure on my head. The padding around the ear cups is decent and the cups are deep so most will not have their ears touching the speakers. Bells and whistles: these are old school, they have buttons…no swipe features at all. I like that because in my week of using the xm5’s I discovered quickly that volume adjustment was hit or miss with response time. It might be that my hands are always cold, but in 6 hours of wearing these I have already mastered the buttons. They are very well placed and very responsive. App: They are part of the Sony Headphone app. You get an equalizer and other customizable features including the ability to connect to two devices at the same time and it works great as I use the headphones for watching music videos on YouTube and Netflix. I use my phone to adjust the equalizer for the music playing on my iPad. Another feature on the app is you can set the headphones to shut off when not in use. I was excited about the auto shutoff feature. Not so much now. It is not sensor based nor is it based on when you device’s screen shuts down. It is based on when you turn of Bluetooth. This makes it worthless to me and maybe a lot of us who do not ever turn Bluetooth off. I think it could have been done better. Noise cancelling: I’m going to call this adequate. With my Beats Solo pro with ANC I can’t hear anything. Not even someone yelling. These will drown out the hum of a fan pretty well, but they let in a lot of ambient noise (like my husband coughing in the next room right now!). Even the xm5’s were not as good as the Beats. But the on ear style of the Beats may have something to do with that. So I’ll stick to the xm5’s comparison. I also want to say that there are supposedly 3 modes…noise cancelling, ambient and off. I have not noticed any difference between ambient and noise cancelling. There is no voice prompt to let you know which setting you are in. I will play some more to see if I’m missing a setting in the app and if something changes I’ll edit my review. Sound quality: (of course this is subjective to each person) Excellent out of the box and I could not say that about the xm5’s. My first mission was to find the equalizer when I took them out of the box and tried them. Not so with these. The sound was nice. I still tweaked it but if I wasn’t able to change it a bit, I would still be happy. Other: They do not come with a case. They do not fold. They come with an aux cord and charging cable, no charging block. Final thoughts: This is my fourth pair of headphones in a month. I was willing to drop over 300 bucks on a pair. And I didn’t like any of them. Most important to me is fit and sound. Most were severely lacking in sound quality. These are not. And they were cheaper. I am most disappointed in the build quality. I think they should’ve done better. To me $150 is alot of money to spend on headphones that feel this plasticy. And if they crack after 6 months I’ll be upset. I’m not expecting $350 quality, but better. These are not too much better than the 510’s when they should’ve been a little less than the 910’s. They are far less quality than the 910’s. Maybe I’m asking too much after coming from the Solo 3 pros and xm5’s which both have a superb build. BUT…..they make up for it in having great sound that you can totally adjust to your liking. They are comparable to the xm5’s in sound. And far superior I feel to the 910’s which just sound overly undefined bass. And the comfort!! It’s spot on. These are the best out there in terms of sound and app capabilities.