How can I return it. Please???

Their customer service is simply horrid. I am trying to return a brand new, never taken out of box Lomi and they refuse since they have a hidden super short 14 day return window. The problem is that they shipped the Lomi 1.5 months before the estimated delivery - I hid the box away since it was to be a present. Now they tell me I am lying! Their advice - sell it on eBay. I have never been so frustrated and offended by a company. Also, be careful - they automatically sign you up for delivery service of new filters. I just was charged another $50 for an item I want to return.

Requires the use of activated charcoal and lomipods. Does this purchase come with a starter set of charcoal and pods, and if so, how many of each?

As others have mentioned, 2 bags of charcoal and 45 tablets. I wanted to mention to those getting riled up about constantly having to buy it, depending on what you want, you don't need to buy their activated carbon/charcoal. They even say that on their website. You can purchase activated charcoal in bulk, even on Amazon (others have used the kind for acquarium filters at far less expense.) As for the tablets, unless you plan to make soil or decompose bioplastics or cardboard, there is no need for the tablet. I just use the eco mode to produce a compostable material I can throw in my green bin, that produces no methane gas. It also finishes in 5 hours or less -- it's a total win-win.

We got to quit doing one thing right and one thing wrong. We can support the environment with products like these but not if they’re made with slave labor by a communist dictatorship.

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♻️ Turn your kitchen waste into green gold with a single button!

SMART SIMPLE - One-touch operation with intuitive controls makes composting hassle-free for busy pros.
COUNTERTOP CHIC - Compact 3L design fits seamlessly on your kitchen counter, blending style with function.
WASTE NOT WANT NOT - Join the zero-waste movement and transform your food scraps into garden gold.
TURN WASTE INTO GOLD - Effortlessly convert your kitchen scraps into nutrient-rich fertilizer in less than a day.
ECO WARRIORS DREAM - Slash your carbon footprint by up to 127% with every cycle—sustainability made simple.

The LOMI1 is the world’s first smart electric kitchen composter with a 3-liter capacity, designed to transform food waste into natural fertilizer in under 24 hours. Featuring 45 composting cycles and a sleek, compact design, it offers an eco-friendly, easy-to-use solution that reduces your carbon footprint by up to 127%, perfect for the modern sustainable kitchen.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Smooth transaction and product arrived in perfect condition.

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Product Dimensions	50.8 x 40.64 x 35.56 cm; 9 kg
Part number	Lomi-12
Material type	Polyurethane
Capacity	3 Liters
Power source type	ac_dc
Manufacturer	Pela
Item model number	Composter
ASIN	B0B3FSQTRS

Lomi 1 – 3L, Electric Composter (45 Cycles), World’s First Smart Waste Kitchen Bin That Turns Waste into Natural Fertilizer with a Single Button, Indoor Compost, Kitchen Food Recycler (White, Lomi 1)

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