BROMIC246 mm Ceiling Mount Pole for Smart Heat Patio Heaters - Black

I needed to contact the company for a couple of things: received broken bulbs, how to properly dispose of broken bulbs and handle new bulbs, issues with unit working.Each time I contacted the company their response was very fast and they immediately resolved my issue or answered my questions to a satisfactory level. They even assisted in troubleshooting the power switch I did not purchase from them, which resulted in me purchasing a replacement from them.Product works great and I’m looking forward to sitting outside on those cooler nights that used to drive me indoors.

We bought this heater at Amazon at a price about 40% lower than of the same item on the manufacturer website. So far we’ve only tested it and it works great…. Still too warm outside to put it to good use. Please note that the heater alone will not work, there’s a converter about $1k (purchased separately) that is needed to assemble this heater and make it function

Do unforeseen circumstances I purchased this in the early fall of 2023. Just hooked it up second week of March. Barely generates any heat. Very frustrated.Update: Customer service (Scott) Was amazing and very Patient. It ended up being a wiring issue.If you are not clear on proper wiring I suggest you contact customer service. My Electrician is a 40 year union electrician and he found it challenging

We have had this installed for 3 months now and believe it is an excellent value. We live in Seattle and the weather is often damp and cool, so we needed a heter for our covered deck, which is 16' long by 12' wide. We had the unit professionally installed and it has worked flawlessly, every time, and we have used it dozens of times. The heat is gentle and persistent and maintenance free (so far). Excellent value for the money.

The first unit I purchased broke after 2Weeks. It provided plenty of heat for my 10x14 patio. Amazon gave me a full refund and I purchased the same unit again. Unfortunately I had to pay the electrician twice.Also the instructions from bromic are not very clear.You need to purchase the on/off switch or dimmer. I bought the dimmer which cost $795. I felt it was aRipoff.So all in, this unit cost me $3000. (Heater, dimmer and electrician coming twice.After I got over the price and hassle of getting it installed twice, I am very happy with the unit and it keeps me warm on the cold LA nights. 50 degrees. (Lol). I probably would have been fine with the 4000 unit.The remote/dimmer works well. You have the choice of 25, 50, 75 or 100% when you turn it on. There are up and down arrows on the remote that allow you to fine tune the temperature by 1% perClick. So if you want it at 33% you hit the 35Button and then tap the up switch 8 times.It still is tough to get over the 800 bucks for the on/off dimmer switch.