Question 1

My fountain is extremely loud and is making a humming noise.. it's been working great so far until hearing this.. any suggestions on what I should do?

Accepted Answer

Unplug the fountain and call the manufacturer.  If you have hard water, there may be mineral residue in the motor.  Make certain the water level is full, too.

Question 2

I love this fountain but droplets of water spill on the floor even when the pump is on the lowest setting. Any idea how to fix this?

Accepted Answer

Two possible fixes. If the splashing occurs from where the lowest leaf pours water onto the screen that leads into the tank, cover the screen with a piece of clear plastic. This would stop water splashing and eliminate the water dropping sound into the bucket. The water will spread and run quietly down the inside walls of the bucket. This is what I have.
If your splashing is from different leaves because the water flow is to much, even with the pump at low flow, then partially crimp or kink the plastic tubing that leads from the pump. This can be done with plastic ties or hose clamps. Reducing the flow this way will not damage the pump. Or replace some of the tubing with a smaller tube. This is what I did. But in my case I needed a longer in between tube since I hung the pump (with the intake side pointing down) from the bottom of the tree. This allows me to remove the upper portion, pump, plumbing and wire as one unit from the bucket. And also set it back in without placing anything. I do not have any water splashing and the fountain is completely silent.

Question 3

How many prongs is the plug?

Accepted Answer

The fountain plug has three prongs.

Question 4

I received my fountain today but only the top half was in the box.  Does it ship in 2 boxes?  I need the lower half, pump and bucket.

Accepted Answer

Mine came all together- it was over a year sgo so I don’t recall if more than one box - I don’t think so but I know i put it together when it arrived and I really like it!

ASIN	B01HUYDDUW
Best Sellers Rank	#1,467,598 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #24 in Floor-Standing Fountains
Brand Name	Alpine Corporation
Color	Silver
Customer Reviews	3.8 3.8 out of 5 stars (360)
Global Trade Identification Number	00821559511096
Included Components	Outdoor Living^Outdoor Signs & Plaques^outdoor-decor
Item Dimensions L x W x H	11"L x 11"W x 70"H
Item Type Name	Floor Fountain
Item Weight	11 pounds
Manufacturer	Alpine Corporation
Manufacturer Part Number	MCC390L-SL
Manufacturer Warranty Description	1 year.
Material Type	Metal
Model Number	MCC390L-SL
Number of Items	1
Other Special Features of the Product	Rust Resistant
Power Source	Corded Electric
UPC	821559511096
Unit Count	1 Count

Alpine Corporation MCC390L-SL Indoor Outdoor Metal Tiered Leaves Water Floor Fountain, 70 Inches Tall, Silver

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