Guidance for Incident Management: According to ISO/IEC 20000 & 9001 Standards, Six Sigma and ITSM Best Practices Paperback – 29 Mar. 2015

POS. I would of been really pissed, if I would spend more than 20 € (there is 70 € and 104 € options in Amazon, too) for this 152 pages long cataloque of endless check lists. E.g. if Six Sigma is mentioned once of twice in the whole book, it does not make a book Six Sigma oriented that much, that you should advertise it in cover page.Frankly: this book feels like a scam.-> servicemanagers.org will be in my watch list. And not for good.

I am a new Incident Manager and this book has been so helpful. Greatly appreciate the information it provides.

Wasn't what I thought it would be, i returned it same as above