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🔥 Heat up your comfort game — fast, plush, and tailored just for you!
The Sunbeam XL Back Neck and Shoulder Heat Therapy Pad delivers fast, customizable heat with XpressHeat technology that warms in 30 seconds. Its king-size 12x24 inch microplush surface offers luxurious, machine-washable comfort covering large muscle areas. Featuring 6 digital heat settings, a 2-hour auto shut-off for safety, and a long 9-foot cord, this 180W pad is designed for efficient, soothing relief that fits seamlessly into your busy lifestyle.













| ASIN | B00JA9D914 |
| Additional Features | Automatic Shut Off |
| Best Sellers Rank | #14,657 in Health & Household ( See Top 100 in Health & Household ) #37 in Heating Pads #1,462 in Sales & Deals |
| Brand | Sunbeam |
| Brand Name | Sunbeam |
| Color | Burgundy |
| Customer Reviews | 4.2 out of 5 stars 31,132 Reviews |
| Frequency | 60 Hz |
| Global Trade Identification Number | 00053891134057 |
| Item Dimensions | 24 x 12 x 12 inches |
| Item Weight | 0.62 Kilograms |
| Item dimensions L x W x H | 24 x 12 x 12 inches |
| Manufacturer | Sunbeam |
| Manufacturer Part Number | 002013-511-000U |
| Material | Microplush |
| Material Type | Microplush |
| Model Name | Heating Pad for Back, Neck, and Shoulder Pain Relief |
| Model Number | 002013-511-000U |
| Number of Heating Elements | 1 |
| Number of Items | 1 |
| Number of settings | 6 |
| Special Feature | Automatic Shut Off |
| UPC | 053891134057 027045745536 |
| Unit Count | 1 Count |
| Voltage | 120 Volts |
| Wattage | 180 watts |
I**Y
BEST HEATING PAD EVER!!! Specific Advantages & Disadvantages of this Product
This heating pad is the best I've used, among a number of brands and models intended for home use and of this approximate size. This pad, as noted in the marketing text, heats up more quickly than others. That's very nice, but it's not a big deal to me and had nothing to do with why I bought it or why I love it so much. For me, all the heating pads I've ever used, including the cheapest models, heat up quickly enough to make it a non-issue. But given that you obviously want it hot or wouldn't be using it, I suppose the pad becoming hot more rapidly is better than waiting a couple minutes longer. ADVANTAGES. The primary reasons this pad is so clearly better than ones like Sunbeam's own more common and less expensive ones (I also currently own three of those cheaper models) are: (1) It has the option of being continuously on, rather than forcing you to deal with auto-shutoff. Most heating pads sold now that I've found have now changed to include this automatic shut-off feature so that after a certain amount of time, they turn off whether you like it or not. I found this Sunbeam Xpressheat pad because I was searching high and low for one that didn't have auto-shutoff. This one fits the bill, so if this is a feature that's important to you, it'll make this particular product desirable for you. (2) It is the most pliable pad I've found. Even when it's not heated (any pad is more pliable when hot in my experience), it is extremely easy to mold against a very curved area of skin. Most pads are too stiff to allow you to press them against your skin and have the entire pad surface touching you. This one is pliable and possible to press against your body's uneven surface areas or around a tight curve (like your neck) like a towel would be. I find it absolutely wonderful to be able to get it against my skin in ways that no other heating pad allows, mainly because it'll transfer heat to more of the surface area I want to heat and get into and around those areas hard to get another pad to contact, but also because of the following... (3) It is the softest and most pleasant-feeling material I've ever felt in a heating pad. Even without it being plugged in, it feels GREAT to the touch, and good against any part of your skin. It's much softer than the usual soft cloth surfaces of other pads. It's much softer than a towel, and just feel luxurious. I was extremely surprised by how great it felt the very instant I took it out of the box, and I still love to pick it up and feel how soft it is to my hands or to feel it against my skin anywhere. I don't experience the cloth surfaces of other pads to be anything but soft. I even thought the removable covers of other new heating pads I have (such as other Sunbeam models) were extremely soft, perhaps as soft as they could be (that is, until I felt THIS pad). But this one is VERY noticeably softer and more pleasurable to the touch, more than I would have thought possible. As noted, it feels great even not plugged in. But then when you do turn it on and get the heat from it, it's just that much more pleasurable. When you're in pain and reach for a heating pad, this is going to make you feel better than any other heating pad I've experienced. POSSIBLE DISADVANTAGES. The only potential drawbacks you might experience that I can imagine are: (1) While it is washable (either hand wash or machine wash warm/gentle cycle, machine dry medium heat), it is not as easy to clean as it is to clean the ones that have an inner plastic-surfaced pad with a removable cloth cover. This does not have a removable cover. When the cloth needs to be cleaned, you have to unplug the cord (it comes off at the pad's edge), and wash the entire pad. I don't know what effect this might have on the lifespan of the pad, or how soft the surface will remain after repeated washes. But it is a larger thing to wash, and takes longer to dry than the thin covers of the pads with removable cloth covers. For me, this isn't really any big problem, but just a very minor added inconvenience. You'd have to wash any pad's surface when dirty one way or another, though, so the ADDED inconvenience is minimal. The possibility of added wear due to washing the whole pad is just a speculation on my part. I haven't had it long enough to know if that'd be an issue. The same issue might apply to removable covers of other pads: they probably wouldn't last through a million washings either without being worn out and/or losing their softness. (2) Personally, I prefer a larger surface area. This Sunbeam Xpressheat pad is 12" by 24". There are pads sold as "King Size" (as this is sold) that are larger, namely the 14" x 27" ones, that work better for me due to the area I want them to heat. This may not be an issue for another person, depending on the specific surface area they intend to heat. Also, note that there are lots of other pads sold as King Size that are the same size as this Sunbeam Xpressheat pad. It's just that if I had a choice and could design the ideal heating pad, I'd keep this current pad as it is but make it larger. THEN, it'd be the best heating pad I could possibly imagine, unless it didn't require any electical cord or batteries and could be magically changed at any time into whatever exact shape you wanted it to be at that moment. But in the realm of the realistic, this is the only drawback for me that matters at all, and not being as large as I'd prefer is something I have to accept with most heating pads. (3) This pad costs more than the other pads (the ones that aren't nearly as soft or pliable, and that don't have continuous on capabilities). But if you're using this to relieve pain, then you know when you're in pain, a few dollars doesn't really matter to you at the time. Feeling better is why you buy ANY heating pad, presumably. This pad is likely to comfort you much more, and you'll appreciate that and not be thinking about how much it cost you. Also, you can amortize the total cost of the pad across the number of times you'll be able to use it over the years, and see additional cost of this pad, per use, is likely to be a matter of a negligible fraction of a dollar each time you use it (not enough to make any difference). Also, it seems to me so far that given the superior design and construction of this pad, it might last significantly longer than the cheaper ones. I've had lots of heating pads wear out over time, stop working, and need to be thrown away and replaced. If this one does last longer, as I suspect it might, that'd make it's per-use cost go down even more, and possibly even be less than cheaper models. CONCLUSIONS: CONSIDERING ALL THE PROS AND CONS... The drawbacks are, for me, not significant relative to the huge advantages of this pad (I just like to be thorough and thought I'd include the "cons" as well as the "pros," in case they matter more to you). I'd HIGHLY recommend this heating pad over others if the following matter to you: (1) softness and pleasure to the touch (comforting even before you turn it on!), (2) pliability (you can make the pad contact your skin, including in indentations and around curves/joints/etc., MUCH more than any other pad I've seen or used!), and/or (3) continuous on (lack of annoying auto-shutoff that takes your choice away!). The extra cost is not likely to deprive you of food or the ability to pay your bills, and is well worth it in my opinion when PAIN is an issue. If you're just using the pad to do something that doesn't contact your skin, such as heat sheets of a bed before getting into it in a very cold environment, then softness and pliability might not matter at all to you, but the continuous on feature might still be important. Sunbeam Xpressheat Microplush/Softtouch Heating Pad, King Size
C**A
Comfy, luxurious with long-lasting heat therapy relief. Adore mine!
I've been a heavy heating pad user for probably a decade now, and I've gone through many which either died or failed to meet my needs for one reason or another. I use the pad for my bad back (or now sometimes my hip or knee), for my cramps (sorry! but it is true) and for my ridiculously cold feet (because oftentimes *just* my feet are cold - unbearably cold - and the pad is the most efficient fix). Like I said, I've gone through a ton of these guys, but so far - a month into ownership and usage - I very much like this one. Here are some reasons why: 1. This one is fairly large. There are larger, but this combines other desirable features and this one is good enough for my needs. It gets nearly my whole back when needed, or can wrap a decent amount around my back, side and tummy when I need cramps relief. It's also big enough to make a nice tent for my feet when they are cold. 2. It's got a lovely, soft cover! Both sides are great, extremely soft to the touch and I like that the fuzzy green side gives less heat and the thinner tan side gives more. When my feet are ice cubes I put them under the tan side and they thaw out. Then I can set my feet on top of the green to keep them warm without being too hot. Likewise with pain and my back (or whatever). To describe the fabric further, the top is but like a soft terry microfiber and the bottom is like a typical blue heating pad cover fabric. 3. The cover is integrated INTO the pad. I've had a few like these now. You can't always find them in stores but they are so vastly superior that I've come to prefer them exclusively. The integrated cover doesn't shift about. The integrated pad cover doesn't slip off while in use and ruin the shape of the plastic pad as the cover is being held on by a plastic snap pulled tight to end of the pad as the cover slips off the other side. The integrated pad cover doesn't slip off, exposing the super hot plastic which can burn the skin. Since I sometimes sleep with my pad (I know it's supposed to be bad, but you tell my cramps or slipped disc that!) the integrated cover system is especially important for my comfort. This may mean washing is more of a hassle, and a risk for losing the pad sooner, but for me the softness and worry-free USE of the integrated pad cover greatly out-weighs the con of losing a pad sooner due to machine washing wear and tear. 4. This guy heats up FAST and has an array of heating options. It has 6 heat settings and it can be put on a two hour timer, or a no-time-limit heat setting. The latter option is something I have never had in a pad before and I like it as it lets me put the pad on and set it at the end of my bed for keeping my toes warm all night. Or likewise, on and set up in the middle of my back for cramp relief. 5. It's got a good, long cord. I haven't measured it but it has to be at least around 8 feet. It is plugged in at the head of my queen bed and it flops up to set across my feet at the very end of the bed, and there is quite a bit of loose cord under the bed to spare. Long cords eliminate hassle, allowing you to easily use this pad almost anywhere in a typical room. Cons or things to consider? 1. It's a pricey pad. Though I've paid $25-30 for cruddy pads with the flimsy blue cover held on with a snap from Wal-Mart, so $36 for this awesome pad doesn't seem too shabby a deal. 2. When you put the pad on unlimited timer it seems to waver, and not stay super hot, so people that want endless searing heat may not be happy with this. Though a remedy could be to keep it on 2hr and keep turning it back on again. This has not been a problem for me whatsoever, but seemed worth a mention. 3. Both washability (in machine) and the no-limit timer on this pad may reduce it's lifespan. Time will have to tell, but I've not had any pad last more than a few years of regular use anyway. Bottom line: This is one of the better pads you can get your hands on with it's lovely integrated cover, good size and long cord. Since cheapest pads aren't a heck of a lot less expensive, if you use your pad on any sort of regular basis I recommend this as a good upgrade. I've added some photos to show general size and how the fabric looks up close. (Here is hoping Amazon posts them as lately it's been hit or miss with photo adds!) (Update 03/25/2016 - Trying to add the photos again since they didn't post when I initially wrote the review.) As usual, if anything goes wrong I will update my review immediately. Otherwise I will probably be back in a year or so just to say she's still kickin. Hope this review is helpful and that you find comfort in your heating pad! Best of luck! UPDATE 01/01/2017: So I have had this pad for about a year and wanted to say it still works GREAT! Best pad I have ever had - hands down. It's soft, comfy, heats really warm or low and slow. I love the "always on" feature as sometimes I use it as my "electric blanket" at night to keep my core warm, or my feet. Or when I am sick, or have an injury I want to warm for longer and not have to lean over to get the dial and heat it up again. Also, I have washed it a number of times. It washes great. I dry it in the dryer, too - on low even though it says to use medium, cause I just want it to stay nice. It still heats evenly and the fuzzy cover is nice looking for an oft-used and washed pad. I look forward to this product lasting a long time and when it goes the way of the other pads in the world - I hope to get another just like it. In fact... maybe I might get one to hold on hand for just in case, so I don't have to worry about them discontinuing or altering the product. I do very much like it, and I have had a ton of pads. I hope this helps and hope the pad helps you, too! Happy New Year! UPDATE 02/04/2017: When another shopper left a comment on my review I saw that the burgundy pad was up for about $10 off the normal price and since I use this pad so much, and prefer it so much over any other that I have used in the past - I snapped it up for a spare. When someone in the household needed a pad we gave the new one a try and they liked it the same as I love mine, as it is just as functional and comfortable as the first pad, with fast hot heat, 2hr/stay on shut-off options and the big soft washable fabric cover. I expect it to last as the other has, but will update if that changes. Very glad to get the second at such a good price, but again, these are absolutely worth it at the normal ~$35-40 range when compared to the other pads you will see at the store for $20-30. UPDATE 11/28/2017: It's been awhile since I updated, but since it's finally getting cold - after a long, hot summer and early/mid autumn - and I've begun to use these pads again to warm my feet and core, instead of just for pain. They are in perfect condition - even my older, well-loved green one that I got about 2 years ago and use constantly. Toasty as ever and looks and feel comfy. Washes well. No cold zones or too hot zones. No smells. No cover slippage. It's just all perfect and I hope they never stop making these cause I assume someday they will have to eventually go bad - but crossing my fingers that is a long, long time from now! Hope yours treat you as well as my two have and provide years of comfort! Happy holidays! :-) UPDATE 02/05/2019: Well, I have had these two pads for what seems practically forever now! Still work great. Have the original green one at the foot of my bed as I write this update. Keep the red one tucked away most of the time for just in case or if someone needs to borrow one, but mostly as a backup. They have washed well and are still at 100% capacity. Super investment. Love them! UPDATE 10/04/2019: Still have them both and use them near daily. Lately I use the oldest one, the green one, under where my pet lizards like to sit and watch out the window. I leave it on for hours at full heat, day after day, for the past year. Still works wonderfully. Now, I see all these posts of melted heating pads. I bought my green one before, and my red one after. They both are used constantly, have been washed repeatedly... and although I am sure some items have manufacturer's defects, with cautious use this should be a reasonably safe purchase despite all the scares you see below my review. Just take precautions: Don't leave heating appliances on unattended. It's just not safe. Don't bend the heating pad, gently roll it. Don't smash it. Inspect it regularly looking for frays, exposed wires, heat on the controller, etc. If you suspect it isn't in perfect shape anymore, discontinue use, for safety's sake. And although it goes without directly saying it... I still highly recommend this heating pad. Though my original two are still in perfect shape, endless non-stop hours of use and years later, I may grab another one this winter. This is the perfect heating pad, and as long-lasting as they have been for me, I think I will be heartbroken if/when they discontinue this model or "upgrade but make worse". Hope this helps and that you get comfort from this heating pad as well. Happy holidays! UPDATE 09/16/2020 I still use the first two pads near daily. I bought two more to keep in reserve and gifted one to my mom, who loves hers as well. About to get a couple more as I've found my bearded dragons love them to warm up as they sit by the window or watch tv with the family, and my mother's dog and cat love them, too. Best heating pads ever, approved by the whole fam now. Use them constantly, wash them often and they are all still working great. I hope they never change this model. It's a winner! UPDATE 09/2021 Still using the original heating pad daily for my many aches and pains. All other pads (I’ve bought a few backups) are used daily to near daily for other family member’s backs or cold feet, etc. as well as warm spots for much loved pets. (Side note: I did get a sunbeam branded heated wrap for shoulders, and use it for that purpose as the shape just makes it work better for neck/shoulder pain, but other than that we still reach for this original set of pads we’ve now been using heavily and daily for years.) As before, recommend this specific pad so highly and hope they never stop making these. I don’t expect them to last forever but flimsy products designed to be constantly replaced are bad for the planet and our pocketbooks. These pads are a winner I’ve bought repeatedly and for gifts I know will last for years of comfort. Hope this helps and good luck all! UPDATE: 05/2024: Well it’s been ages since I updated. Still have all the pads mentioned previously and still use them constantly for myself, my Chihuahua, my bearded dragon or for guests. They all are in good condition and all heat up same as they always have. I still use them on stay on cycle for long periods of time on a constant basis. One I put under my Chihuahua’s bed to gently radiate heat up through the padding to her little body, and when it’s cold I may leave it on during the day, too. She LOVES this and sometimes pouts when we don’t go to bed “on time”. Context: She has other beds, same style and everything all throughout the house but only the bed in bed has a heating pad unless it’s truly cold-cold. (Yes, she’s a spoiled princess cupcake rescue doggo and she deserves it.) Given some as gifts and they are similarly well-loved and also still in heavy use years later. I keep one at my mom’s for when I visit so I don’t have to tote one along. Coming back to get another “in case” and to replace the one I left at mom’s house! Love these things. Best heating pad. If they ever stop making them it will be a sad day, though clearly these babies are built to last and I’m really only getting more so I don’t have to bring them with me or move them around the house. A well made and durable product. Such a rarity these days. Good job, Sunbeam, bravo!
O**A
The BEST heating pad i have had the pleasure of using!
WOW-just wow! this is my fave heating pad ever (and i have tried ALOT since i have a chronic pain condition that requires using one most of the day and all night long)! here is a breakdown: Pros: -the coils are sewn in place and do not move around inside the pad (these types of pads are higher quality, and harder to break-its also keeps from overheating due to coil bunching and is the only type i will use for that safety reason) -it has a "constant on" function, for chronic pain suffers like me that need to use their heating pads at night, this is a godsend! I used to wake up every time my previous heating pads would shut off...which makes for a terrible nights sleep if the timeframe is every 20min-2hrs! i realize that it is considered unsafe to sleep with a heating pad-but i cant sleep without it, so i think i should be allowed to decide that risk for myself! Thank you to this company for allowing the consumer to decide! I sleep much better now! -The controller does not get hot (some of my previous heating pad controllers would get excessively hot! this one doesnt get hot at all!) -there are 6 heat settings (this allows more flexibility in getting just the right level of heat that you want!) -the heat settings allow the right amount of heat for me (i can get a decent amount of heat without burning myself) -The heat seems more consistent than many previous pads i have owned (all heating pads fluctuate in heat on each setting, but this ones fluctuations are small and easily ignored) -The cover is soft (one side only) -I have had it several months and it is still working great! I am very hard on my heating pads, using them for up to 20 hours at a time, everyday, so this is a great track record! -I think the color is nicer than the typical blue pads usually come in -It does indeed heat up pretty fast! (IMO) -The pad is nice and big-suits my purpose well! Cons: -the controller is the brightest one i have ever had. It has a large (2 inch square) yellow illuminated section. When using it at night it can be very bright. I easily solved this by placing the controller under some bunched up covers (a single layer which worked for previous controllers doesnt for this), or a pillow. -Upon removing it from the box it came in-it had a "chemical" odor (this is not uncommon with heating pads). I fixed this by putting it through a cycle with it on high heat and then allowing it to air out in our living room for 24 hours. this got rid of the smell and it is fine now! -the connector from the pad to the cord isnt the most secure. I wish it had the little clips that previous similar pads had, then it wouldnt slide off accidentally if the cord snags on something when i move. the biggest issue is that when it comes off you have to reset the whole thing by unplugging it from the wall socket and that isnt exactly simple in my situation. This has only happened 2-3 times since i have had it though...so it isnt a huge issue. I imagine putting some tape on the seam where they connect would help as well, but like i said it hasnt bothered me enough to worry about it. -Because i use it on the constant on setting, i sometimes forget to turn it off when not using it. This will add to the wear and tear on the unit and it will die more prematurely than necessary because of it, but it really is my own fault...not the unit's! it seems like it will shut off every 24-48 hours of constant use though...not sure if thats a built in feature or just a quirk of my unit (they all have their own quirks!) all in all-I can HIGHLY reccommend this heating pad! If you want quality, safety and control, this is the one for you!
C**F
2nd one purchase in a year... 2nd just died
1st one purchased End of Nov 2015 and it died Aug 2016. The 2nd one just died tonight 12/18/16 after just 4 months. It gets "F" message and that's all she wrote--dead--both times. I must have had my old heating pad for 10 years!!!! Very disappointed. -------- OK - second night of using heating pad and raised stars to 4 stars. The pad feels hotter tonight -- perhaps it needed a kick start last night? I even moved it down a number . So feeling much happier with the heating pad purchase. Also, our daughter is a nurse and she said I shouldn't have it too hot. So perhaps I was too hasty in my initial review of the product. I am liking the size more and more for my lower back area as well. -------- My old heating pad is half this size and I was concerned because it is so old. So I saw this one and immediately ordered and it arrived very quickly. It is large, that's for sure, but now I am wondering if it really does need to be this large. I do like the long cord so I can lay across the king size bed and it reaches from the wall outlet. I am laying on my stomach because the instructions say to put the pad on top of the area not under -- with my old one I had it under me when flat or behind me when sitting up. Maybe that's why it felt hotter? Be careful when opening because I was so anxious and used scissors and could have easily cut the heating pad. I thought it was taped but it just had a tight flap (which I tore...) so you may not want to be over anxious like me when opening the box. The instructions are simple and the controls light up and are easy to read. The jury is out for me and that's why I only gave it a 3. I put it on the highest setting and am not sure it is going to get hot enough for me. My old heating pad gets much hotter but maybe they have changed regulations on heating pads? Or maybe my old one was too old and actually getting too hot? I am having to put this heating pad right against my skin and with my old heating pad I even took it to work and put it behind me in my office chair with the heat going through my clothing. I have chronic lower back pain (at times very bad) and knee pain in both knees and left shoulder pain. I ordered a neck wrap that you microwave and I like it very hot on my shoulder. But it does cool down after a while and you can set this heating pad for two hours or set it to stay on. Of course the instructions say do not sleep with it on. This is my first use of the heating pad and don't get me wrong -- it does feel nice -- just not sure if it is going to be hot enough for me. Will keep you posted.
H**8
Great heating pad option but not the longest shelf life
Product as pictured. Would recommend for pain relief, cramps, relaxation, and staying warm on a cool night. The multiple heat settings are nice and easy to change. Machine wash occasionally. Be prepared to replace it every 1-3 years.
R**Y
Very important information please read this review
Very important information please read this review. I feel absolutely compelled to reach out to all of you about this heating pad. I have ordered this heating pad from both Amazon and Walgreens Online Customer Service it is the best heating pad in the world it does exactly what it says it does it heats up quickly it's plush you can't feel the cords under the casing to casing stays on it has a wonderful Choice of heat levels six choices of heat levels. It does what it says it heats up in 30 minutes. And it's very special because it has the on off switch if you want the automatic two hours shut down or if you wanted to stay on all night. I bought this for myself and also for my aging cat and she likes to sleep on it all night long and I'm not afraid anything bad will happen to it it's very well having said all that I did read a review that said it kept dying on them after just a few months and I found this to be true it kept dying on me and I ordered and Amazon kindly return my money and Walgreens said it was past 30 days and they couldn't return my money. But it has a five year guarantee warranty. So I called sunbeam the company that makes it and they said to unplug it from the heating pad side and also unplug it from the socket and leave it for at least one minute and plug it back in and guess what it works I wish they had more instructions about resetting this but I really want you guys to know this little trick of resetting it so you don't have to go through the trouble of returning it. I think I have bought and returned and bought again about six different heating pads. I kept hoping the company would improve this one problem because other than that I couldn't imagine a better heating pad. Another tip is if you do end up calling sunbeam about the five year warranty because the store that you bought it from won't give your money back to you if it's longer than 30 days. They want some kind of numbEric that is written on the plug itself that you plug it into the wall with. I have low vision I had trouble reading this serial number so I got frustrated because these sunbeam guy was pretty rude. But he did ask me if I had reset it and I asked him what that was and he told me and I did it and bang the heating pads work again. So don't be disheartened if you have fallen in love with this heating pad first try this technique of unplugging the heating pad from the cord and then unplugging the cord from the wall or the extension cord. It really works. If it doesn't work please call Sunbeam and make them honor the five year warranty check for that serial number on the plug I use 400 strength reading glasses and I couldn't really make it out but have that available to you when you call sunbeams. So all of you heating pad people please read this try it out and if it doesn't work call Sunbeam and hold them to that five-year warranty because these are not inexpensive there well-made and their price it accordingly about $36 or so I don't even have to use my glasses to work the buttons I can see without my glasses and that's a big plus I have ordered both the green and burgundy green is not my favorite color but it is a nice green and I can live with that. So don't give up hope follow these instructions and enjoy your heating pad and if not make sure you call the company and haul them to their five year warranty.
M**K
This heating pad is my new best friend plus STELLAR Sunbeam customer service!
I have severe scoliosis plus had a back injury over a year ago. Kind of sucks. I am in constant pain and this heating pad is one of the few things that gives me relief and comfort. I bought one for $39.99 in May 2022. Immediately loved it and bought another in June. I use both at the same time for full coverage from neck to sacrum. I am 5'2" and while one lengthwise gives me full spine coverage, I prefer to use 2 placed horizontally next to each other. The heat is almost immediate. It is deep penetrating heat that gives so much relief. Instructions say not to lie on it for safety reasons but, come on, doesn't every person in pain lie on their heating pad? I recommend using the 2 hour shut off setting to prevent burning youself if you accidentally fall asleep.I rarely use the highest setting of 6 unless I am in so much pain that I want the intense heat to distract me from my back pain. I know, sounds weird, but other people do this too. Distraction is very effective. Anyhoo, the pad does well in the washer and dryer and comes out fluffy and plush. Warm wash, medium dry. Liked these so well that I bought 2 more for the bargain price of $29.99 each on sale. A few things you may want to know: You may get the dreaded "F" code on the controller. Simply reset it by unplugging both ends and then reconnect to the pad first and then hold down the controller ON button while plugging into the wall. If resetting doesn't work, the warranty service is amazing. The customer service rep I spoke to at Newell Brands/Sunbeam was friendly, helpful and responsive. She immediately emailed a prepaid FedEx label for me to return the malfunctioning pad. I called 2 weeks later to follow up and let them know I couldnt bear to be without my beloved heating pad for so long -- just too painful!! The agent went above and beyond and got approval to expedite my return and I received my new pad 2 days later! I love Sunbeam. The warranty phone number on the paperwork seems to go to Sunbeam customer service in French Canada. You can either call that number and hope you get a super nice agent, like I did, who sounded adorable with has French accent struggling in limited English to give me the correct phone number. OR you can skip that and do a search for Sunbeam customer service for the correct number and I know you will receive the same stellar warranty service that I did. Final thought: If you have a cat they are guaranteed to try to steal your heating pad evey single time you get up. Cats are like that. It is WAY too hot for our furry friends who cannot sweat so be sure to only let them use it supervised and on low. Definitely use the 2 hour shut off feature for safety if your pet uses the pad. That's all. Enjoy your new heating pad! :) 1/9/2024. Just bought a cheaper 24 x12 heating pad, just to compare. It looked similar to the Sunbeam pad in the photos but it's flimsy - SO much thinner and you can feel the wires. Sunbeam pads are thick, plush, comfy and you cannot feel the wires. Realistically, they don't last 5 years. I'm happy if I get 2 years out of them with daily use. I wait for a sales and stock up. So sorry if you are experiencing chronic pain too. It sucks. Here's hoping we all have a less painful, more functional 2024. 😃 ❤️
L**.
Hands down, THE BEST heating pad for neck and back issues... A Thorough Review
This heating pad has been my life saver, i would not be able to function in life without this heating pad. I use it for hours Every. Single. Day. I suffered a neck and spine injury a couple years ago. The injury has left me with nerve damage and chronic spasms in my neck, traps, mid back, and shoulder blade region. My spasms are very easily triggered, I usually wake up with a tightness that turns into a spasm in my back. If I get stressed out, my neck will get tight thereby triggering a spam. Lift something with my left arm, here comes another spam. My life is a constant struggle of trying to not bring on back and neck spasms. That being said this heating pad has helped me tremendously. I use it first thing when I wake up to release any tightness I might have gotten in my neck and back from sleeping. And it works. The heat penetrates deep into the muscles relaxing them. If I feel tightness coming on later in the day I use my heating pad for about 20 minutes and it helps release those muscles. I use it at night before bed to calm my muscles down and the heat soothes and makes me sleepy. It's great, I literally use it all day long, all year round. It has saved me from so much pain, helped me from having to take round the clock medications and muscle relaxers and has allowed me to function so much better in daily life. What makes this heating pad so great and different is a few really important things: The Shape. Its extra long and can run the whole length of my back. I start one end at the nape of my neck and it goes all the way down to my lower back. If I’m having lower back pain I use it even lower starting at my sacrum and it runs up to the tops of my shoulders. I am 5’5” for size reference. The heating pad can go from slight soothing heat to really hot. It has a controller that goes from 1 to 6, six being the hottest setting. I never use this on bare skin because high can get very hot and actually give you some burns, especially if you lean back against it on a couch or chair (they caution you on the box to never lay or lean on it, but I do all the time, you just have to watch how hot it's getting) It heats up very quickly, in seconds you'll feel the heat which is great. The material of this heating pad vs other cheaper sunbeam heating pads is much softer. It has a very plush soft cover which is nice. The only thing I will caution on, is do not twist or bunch the heating pad. With my old one, I got into the habit of wrapping it up around my neck like a turtleneck because the front of my neck gets tight. But after a few months of bunching it up, I damaged the heating wires and as a result it would get super super hot and burn me in that spot. So I learned my lesson and it's not the fault of Sunbeam, I really was bending and damaging the wires inside it. So I ordered a new one and this one I am careful not to bend it that way. So use caution, it's not good to fold the pad in half or sit on it etc, there are little wire coils inside that can be damaged that way. I've owned and tried many heating pads since my spine injury and this Sunbeam heating pad is the best to hit all of the areas I need. It has been a lifesaver for me. It’s extra long and hits my entire back. If your looking for heat on your neck, upper and lower back all at once...this is the heating pad for you.
J**L
One of the best
Great size. Limited durability
B**R
Comfortable
The controller works very well and the pad is a good size and so comfortable Love it!
T**A
La mejor marca de cojín térmico
Tengo por lo menos 8 años usando Sunbeam, tengo 4 placas termicas y compré esta porque es más grande. Se pueden doblar un poco y funciona bien, se lavan muy fácil (a mano y secado en centrífuga), las he mantenido prendidas por horas y dias seguidos (lo uso para gatitos recién nacidos), y en ningún momento son peligro para alguien. Hace años se me descompuso una por el uso rudo que le dimos, fue después de meses de estar prendida diario y a todas horas. No saben la gran ventaja de que se pueda moderar el calor y el tiempo, ya que la mayoría se apaga sola y tienen 1-3 modos de calor. Es la mejor marca de placa térmica que pude haber encontrado y seguiré comprando.
G**S
Excelente compra
Esta excelente y llego antes de la fecha prevista, esta de buen tamaño casi abarca toda la espalda y muy fácil de usar y las temperaturas muy bien. Además esta muy bonita la tela y la calidad del producto.
L**O
Muy cómoda
Me parece muy buen producto, cumple su función y está muy suave.
Trustpilot
3 weeks ago
5 days ago