Hotel Chocolat - The Velvetiser System - in-Home Hot & Cold Drinking Chocolate Machine - Barista-Grade Drinking Chocolate Maker - Pewter Edition - Ideal for Gifts

The Hotel Chocolat Hot & Cold Drinking System has completely transformed the way I enjoy chocolate drinks at home. Whether I’m in the mood for a rich, indulgent hot chocolate or a smooth, refreshing iced version, this machine delivers perfection every single time. The chocolate melts beautifully, creating a velvety, café-quality drink that tastes luxurious and authentic—not overly sweet, not artificial, just pure chocolate goodness. I love how quick and easy it is to use, and the sleek design looks gorgeous on the counter. What truly sets it apart is the versatility. One machine gives you cozy winter-worthy hot drinks and refreshing cold treats for warmer days. Every flavor I’ve tried so far—from classic cocoa to vanilla-white—has been exceptional. If you’re a chocolate lover or just want to elevate your at-home drinks, this is absolutely worth it. Five stars without hesitation

I have only used this for hot chocolate but I love it much better than the original velvetisser because it actually makes the chocolate hotter. It’s a breeze to clean and it just looks nice. It makes the chocolate nice and creamy. The on and off switch is easy to use and it is very quiet. It makes the perfect size cup. It may be a little costly but for me the taste and ease make it worth the price.

I LOVE the Velvetiser! It works as described and makes a single serving of cold or hot chocolate milk. If temperature is a concern for hot chocolate, transfer immediately into a insulated mug like a Yeti. I don't like scalded milk and the Velvetiser warms the milk to the perfect temperature. The included ceramic and glass pods for drinking are useless and I tossed them in the trash. The regular chocolate samples are OK, but the flavored samples taste artificial and they are too expensive. I immediately switched to using semi-sweet chocolate chips pulverized in a food processor. I tried hot cocoa powders, but they have a tendency to leave a gritty residue at the bottom of your drink. If you want to make a truly decadent drink, substitute whole milk for a bit of half and half or heavy cream. I hate kitchen appliances that are one-trick ponies, but this is a pretty cool product. I'm a bit of a chocolate milk junkie, so I will put the Velvetiser to regular use.

Worked great first time. Chocolate wasn’t steaming hot and didn’t have to wait too long to drink. Smooth and creamy taste and easy to clean afterwards. The stirrer inside holds to the bottom with a magnet so it was easy to remove and clean and the inside surface was accessible to wipe down. Might be a little over priced for what it does and haven’t figured out if I always need to purchase the chocolate packets from them because they’re also pricey but really good tasting.

Makes wonderful hot (or cold) chocolate. Easy to use and fast clean up. Glad I purchased.

I purchased this Velvetiser because of its reviews. It looks like a solid build and the chocolate kit is good quality. Unfortunately for me, the Velvetiser unit is stained. I tried gentle soap, warm water, warm towel, microfiber towel, and unfortunately nothing works. The stain won't go away no matter what I do. Shame! Another problem is I think I got a defective unit because every time I try making hot drink, half of the chocolate nibs are always there (lid on of course). They never completely dissolve with this unit even after the unit turns off on its own and I wait for an additional minute before serving. I really want to love this unit but I just can't considering these problems. I can't return the unit because shipping cost is almost the same as the value I paid for the system. To add insult to injury, out of excitement I also spent another $170 buying all of their chocolate variations. Now I don't have a reliable unit to taste all these delicious drinks. Bummer!

This was a gift my husband got me for Christmas. It's so smooth and the best hot chocolate I've had. It saves me time and $ making it at home. Definitely for someone who loves hot chocolate.

Makes great hot chocolate but the amount it makes is an issue. It barely makes 3/4 (normal) mug of hot chocolate.

We’ve had this over five years now. It still works and remains in very good condition. We use it for hot chocolate and frothing milk. The hot chocolate is an absolute treat and very decadent. This is also made the perfect gift on special birthdays. With a large selection of colours you will find the perfect match. Paired with Hotel Chocolate hot chocolates and you’ve got a new addiction!

The Hotel Chocolat Velvetiser System delivers exactly what it promises: barista‑level hot chocolate at home with almost no effort. From the first use, it’s clear how well‑designed the machine is. The build quality feels premium, the controls are simple, and the whole process is surprisingly quiet. You just add milk and chocolate flakes, press the button, and within a couple of minutes, you get a perfectly smooth, velvety drink with zero lumps and no burnt bits at the bottom. What really stands out is the texture. The Velvetiser creates a consistency that’s incredibly rich and silky - far beyond what you can achieve with a microwave or saucepan. The temperature control is spot‑on - hot drinks are warming without being scalding, and cold drinks come out chilled and creamy without any separation. It heats the hot chocolate to an ideal temperature - warm enough to feel indulgent but never scalding. The included chocolate sachets are high quality, and while you can use your own chocolate, the Hotel Chocolat blends really showcase what the machine can do. Cleaning is another highlight. The non‑stick interior makes rinsing quick and effortless, and the whisk pops out easily. It’s the kind of appliance you actually enjoy using daily because of the convenience. Whether you’re making hot chocolate, cold drinks, or even frothy milk for coffee, the Velvetiser consistently delivers café‑quality results. It turns a simple drink into a small luxury, and for anyone who loves chocolate, it’s a five‑star upgrade.

Item started to be noisy right after the second use!

Beautiful, velvety hot chocolate when ever we want, I bought this for a Christmas gift for my wife, it is very well made, a good size, and easy to use. It fits into our kitchen well. It’s something we have used daily and the amount of different flavours you can get we are still trying new stuff. It’s easy to clean after each time we use it. 100% recommend for anyone who likes good quality hot chocolate

Brought this for a Christmas present for my wife. She absolutely adores it. So easy to use, just add milk up to the white line inside, add chocolate to taste, seal the lid and press the button and relax. Does all the work for you, blends heats and smoothes the mix to a perfect velvet cup of hot chocolate. Easy to clean too, non stick coating inside, so just swill it out with water and then literally a quick effortless wipe around inside for two seconds with a kitchen towel or wipe and it's clean and blemish free, really easy. Only downside is the chocolate to buy from hotel Chocolat is expensive £21 for 3 pouches with 7 cups max from each pouch. You can use cadburys or aero powdered chocolate, £3 average a tin, where you can get around 9-10 cups or so from this, but hotel Chocolat ones are nicer as made from pure chocolate flakes, but cadburys drinking chocolate tastes the next best it really is so nice. My wife is an NHS nurse and comes home stressed most days working through the pandemic, but she loves coming home to this and making herself a hot chocolate after a hard stressful shift. I love it too, when I can get to use it as my wife always is, so that's a good thing as shows how nice the drinks are. You won't be disappointed trust me, no hassle and blends it so well you get no bits at bottom of the nice porcelain mugs you get with it too.