Diamante Essenza 11,500 BTU 17 SEER2 115V High-Wall Ductless Mini-Split Air Conditioner Inverter Heat Pump with 16 Ft. Kit

Great

Comes with insufficient refrigerant. So awful. Actually my second unit because the first leaked and we wanted to give the benefit of the doubt. The installer said roughly 5 percent of these units are duds with not enough refrigerant. That is a hell of a lot of effort to install. Imagine trying to return this junk.Pioneer, if you want me back send me a tech to fix this. At this point I advise everyone to stay away. A completely worthless device and a company who does not care about quality.

We have bought at least 5! They are great! Easy to install. You don’t have to be a HVAC to do it.

Make sure to register this product when you get it, otherwise you don't get the warranty. I hadn't realized that until I had enough of having a technician come out every year for the last 4 years to work on it. I've spent about as much in service calls as the unit cost. The final issue was a burned out component in the controller board. After replacing that myself (couldn't get a warranty replacement because I failed to register it), the fuse burned out. Turned out the compressor is shorted out. I'm sure some of these units are fine, but of the two I've got, only one has worked well. Needless to say, I'm getting rid of this unit and replacing it with a MrCool.

Only had this inverter for 2-1/2 years and the fan has already quit working.

I bought this mini split AC because of the ratings. I had to replace the inside unit after 25 months. 13 months after installing the replacement it started leaking. No help from Pioneer. I have since purchased a different brand.