Kitsch Hair Perfume for Women – Hair Spray & Body Mist – Discovery Set

المنتج سئ سئ صغير جدا وغالي جدا مفيش ثبات ولا أي حاجه لا يستحق حتي التجربه

Al principio me decepcioné porque no pude hacer que funcionara el atomizador y noté que lo mencionaban en algunos comentarios. Pero otro día antes de comentar, decidí intentar nuevamente y tiene un poco de "truco", yo manipule un poco la tapita y apreté varias veces el atomizador no fuerte sino solo a fondo para hacerlo trabajar y de pronto funcionó! Así hice luego con todos los demás frasquitos. Y el olor delicioso, algunos me parecieron dulces pero eso ya es cuestión de gustos.

I am amending my review as the customer service rep reached out to me and resolved my issue before I even reached out to them. I am very pleased at how easily and quickly they reached out to me and resolved the issue without me even asking. Exceptional service!Previous review was 2 stars with the following review. With the wonderful customer service, I am changing to 5 stars.“Well, the bottles are tiny and don’t spray! I have managed to smell one of the perfumes when the top flew off and I had to replace the tiny pen spring. I am very disappointed that they aren’t spraying. I knew they would be small….to be fair I was trying to decide between the 3 scent package and the four scent. I wanted to pick a scent before I ordered a full size bottle. I figured I could have more scents to choose from, but unless I oull the top off I can’t smell any of them and there is no good way to get the scent on my hair.”

I take no issue with the scent variety, and I particularly love Amber Waves, but the tiny size of these samples are disappointing and it is so difficult to spray these into my hair. I end up spraying my finger or only partially spraying my hair. I really appreciate the option for a sampler, but Kitsch needs to reconsider the packaging and functionality.

Edit to add:The brand reached out and offered me a refund after reading my review. That’s thoughtful, but I want to be clear, I don’t want a refund. I paid just like everyone else, and my first impression has already been made. You only get one of those, and giving me my money back doesn’t rewind that. My experience has been echoed in other reviews.I did purchase a full-size fragrance (and yes, it smells nice), so I don’t dislike the product itself. My issue is with the pricing model. A refund for me doesn’t change the fact that every new customer still has to swallow that $15 discovery set as their introduction. And for many, that is the introduction. Their first impression is already locked in, just like mine.I do appreciate that customer service took the time to respond, it shows they’re paying attention. But if the goal is to win lifelong customers, adjusting the discovery set pricing or offering real value for layering would go further than any refund. Because right now, it doesn’t read as confidence in the product. And when it comes to first impressions, that’s what sticks.And honestly, I’m guessing most people who try these sets do like the scents, but may still walk away turned off by the price and the sample size. I get it: selling product is business. But keeping customers? That’s good business.Original Post:Being my first experience with Kitsch, I was excited to try this brand’s discovery set, but the pricing really took me out of the experience. At $15 per sample set, it feels excessive… these are the same kinds of vials you’d normally get free at a department store. For me, a fair price would be around five dollars per kit which would make an investment worthwhile. Especially when you pick up a lifelong customer. When a brand truly believes in its product, you let it speak for itself. Here, it feels more like they’re banking on people not liking it enough to commit.On the positive side, I found some scents I truly enjoyed. Amber Shores stood out as a beautiful, fitting fragrance, and I was pleasantly surprised by how well Sheer Violet and Pistachio Lane worked together. The blend created a unique vibe that I liked. Still, if the brand is encouraging people to layer scents, it makes sense to offer some kind of deal for buying multiple products. Even a dollar or two off would make the experience feel more customer-friendly.With my short hair, each vial only gave me about two applications, which isn’t enough to really test longevity or see how the fragrance evolves in daily wear. Or even experiment with layering all scents.Overall, the scents themselves are nice, but I wasn’t impressed enough to say they’re so amazing that the pricing doesn’t matter. I’ve spent some $$$ on hair perfume before but this experience just left me with a bad taste. At the end of the day, the discovery set feels more like a cash grab than a thoughtful way to introduce customers to the brand. At least it’s on brand with the name. Very Kitsch indeed…

Bottles are so hard to spray and the scents are so soft. Like they were mixed with just water. Super disappointed!!