Question 1

if i forgot to open the app, can i later open the app and get the info from the scale?

Accepted Answer

Dear customer,

Thank you for asking. Yes, the scale can be used in 2 ways:

1. You can use the scale with the app open and have the scale synced with your phone. The measurements are uploaded to the app immediately.

2. You can use the scale without your phone. The scale can store 10 measurements; and once you open the app and the phone is connected to the scale, the data will be uploaded to your account automatically when you wake up the scale.

Please do not take batteries out(or press the reset button) before you synced the measurements to your account, otherwise, the data stored in the scale will be lost.

Tips:
1. Please measure with barefoot and wait for the scale to auto-shutoff(about 15 seconds) before stepping off.

2. Please ensure Bluetooth and GPS(For Android) are enabled on your phone; otherwise, the scale will not connect with your phone even if you open the app.

Please feel free to contact us if you have any further questions.
- Message us through Amazon: https://www.amazon.com/hz/help/contact/A1WXKQ3NWKC8WT
- Call us at 1-(844)-417-0149

Have a great day.

Best regards, 
Renpho Customer Service Agent

Question 2

Do you have to be barefoot or can we wear socks?

Accepted Answer

Dear customer,

Thank you for asking. Please measure with barefoot in order to get accurate readings.

Please feel free to contact us if you have further questions:
- Message us through Amazon: https://www.amazon.com/hz/help/contact/A1WXKQ3NWKC8WT
- Call us at 1-(844)-417-0149

Have a great day.

Best Regards,
Renpho Customer Service Team

Question 3

Does it sync with Apple Health and Fitbit?

Accepted Answer

Dear customer,

Thank you for asking. Please note the Renpho app can sync with Apple Health and Fitbit.

Please note you can set up the permission via the Apple Health app, not via the setting of your phone. Please try the fllowing steps:

1. Open your Apple Health app
2. Click/Tap the avatar icon at the top right corner
3. Click/Tap the "Apps" under the list of privacy
4. Click/Tap "Renpho" app
5. Click/Tap "Turn All Categories On" at the top left corner
6. Tap "Summary" after finished weighing, then you will see the data synced to Apple health

If you want to know how to connect the app to Fitbit app. Please  follow the steps below:

1.Open the “Renpho” app
2.Tap/Select “My Account"
3.Tap/Select“Settings”
4.Tap/Select“Fitbit”
5.Enable Fitbit, log in to your Fitbit account.
6.Select "Allow All" and then tap"Allow" to access Fitbit app.

Tips:
1. If you log out of RENPHO, then the app will turn off the permission button, they won't be compatible with Fitbit, you need to permit again.

2. Only the primary user's data can be synced to the third-party app.

Please feel free to contact us if you have any further questions:
- Message us through Amazon buyer-seller messaging services
- Call us at 1-(844)-417-0149

Have a great day.

Best regards,
Customer Service Agent

Question 4

Are the other body metrics aside from weight actually being measured or are they an estimation based on my body weight?

Accepted Answer

They are an estimation. The value of them is that even if they are not precisely accurate, they still provide you with a good picture over time.

Part number	ES-26BB-B
Item Weight	1.18 Kilograms
Product Dimensions	26 x 26 x 2.5 cm; 1.18 kg
Batteries	3 AAA batteries required. (included)
Material	ガラス
maximum weight capacity	396 Pounds
Special Features	体重, 体脂肪, 筋肉量
Batteries Included	Yes
Batteries Required?	No
Item Dimensions LxWxH	26 x 26 x 2.5 cm

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Weight Meter, Body Fat Meter, Body Composition Meter, Bluetooth Compatible, Smart Scale, Japanese App

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