Longer RAY5 Laser Engraver, Laser Engraver 20W Output Power, 3.5” Color Touch Screen, App Offline Control, DIY Engraver Tool for Metal/Glass/Wood Engraving Area 15.75"x14.37"

This was a gift from my husband. An upgrade from my creality10W. This is a great machine! Idk why it sounds like whale songs, but it cuts like a hot knife thru butter! It was super easy to put together and once I got everything zeroed in, it works like a dream. Longer also has an extension kit to accommodate larger projects, I got the X-axis extension for under $100. I will be getting the Y-axis extension as soon as I get a bigger work table. Lol. Customer support is quick to address any concerns! I will definitely be staying with Longer for my laser needs!

I purchased the Longer Ray5 20W engraver 4 months ago. It's been a great tool to help get my small side-hustle up and going. As expected, there was some assembly when it first arrived. However, it was pretty straight forward and required only minor tuning once it was up and running. After running it quite a bit over the past 4 months, it was time to clean the laser. While taking off the metal air conduit to get to the laser window, the conduit broke. I contacted Customer Service, and they quickly responded, and are now sending the replacement parts. It's nice to know that some companies still treat their customers with respect. If I had anything negative to say, it would be that some of their instructions and videos are several years out of date and using modules and components that are very different than those found in my machine. That said, it's usually not so far off that you can't figure it out with some basic common sense.

Well built product, easy to use, easy to assemble. Customer service was great, thanks Asta. After a month, the laser head faulted, but they got me a replacement and I haven't had a problem since. Definitely a great value compared to other 20W lasers.

Had problems with our new laser. There is not clear instructions to get it going. I had to learn most off of YouTube. The timing and consistency was still way off. So I tried to call Amazon and Longer 3d for help Amazon was good Longer 3d was horrible. First they never are able to accept a call then you leave a message they call back and send email about engraving when my problem at that point was cutting shapes for mother day crafts. So I kept trying research online. Finally longer 3d emails me back acts like they will help and kept sending me messages about cleaning the window on laser head. And wanting me to restart a machine that is less than 2 weeks old. Then they want to see my proof I bought machine so I sent it to them but I had already started a return. They send me a email about changing the motherboard that would have to take some time coming from china. I told them I could not wait so they said sent the date I bought it. Like I stole it or trying to scam them so I did that also. Thinking they would at least help me out somehow. And asked if I still had laser. I told them yes then when I sent the proof of purchase again it says return started so they sent back an email that they would help me with a return label. I wanted to get the extra options for my laser from longer 3d. I was going to just get a replacement but I think I will be looking at different companies now that I have had over a week of headaches from LONGER3d. Garbage customer service and communication.

The Longer Ray5 20W laser engraver is a very powerful machine that rivals the more expensive diode lasers. Pair it with light burn software and you will be engraving all kinds of materials. I wish I had purchased the pro max with the air assist.