ACTIVA Gracia 1200 MM (28 Watts) BLDC Motor Fan With LED Light |Remote| 3 Blade Energy Saving Ceiling Fan With 3 Year Warranty (Coffee Brown)

Fan purchase in combo both fans working well for first 2 days , after 1 fan start to give wobbling sound and noise is unbearable and later find out is fan having bearing problem , since both fan purchased in combo so i need to return both together.

You cannot find the manufacturer to claim warranty. My fan worked only 1 and half months

★ 1 Star – Very Disappointing After-Sales Service I purchased two Activa Gracia Silver Blue ceiling fans from Amazon on 29 June 2024. Unfortunately, one of the fans developed a problem. The most disappointing part is not only the product issue but the very poor after-sales and warranty service. I contacted the company regarding the warranty, but my complaint has not been taken seriously and I am still waiting for a proper resolution. The product comes with a 5-year warranty, but in my experience, getting warranty support has been extremely difficult. A company should not only provide a warranty on paper but should also provide proper and timely service when a customer actually needs it. My advice to potential buyers: Before purchasing this product, don't just look at the price, features, and warranty period. Also check the company's after-sales service and how seriously they handle customer complaints. ★ 1 Star – Product ठीक था, लेकिन After-Sales Service बहुत खराब मैंने यह Activa Gracia Silver Blue ceiling fan Amazon से 29/06/2024 को खरीदा था। मैंने 2 fan खरीदे थे, लेकिन उनमें से एक fan खराब हो गया। सबसे निराशाजनक बात product से ज्यादा company की after-sales warranty service है। Product पर 5-year warranty होने के बावजूद, complaint करने के बाद भी मेरी समस्या को गंभीरता से नहीं लिया जा रहा है और उचित समाधान के लिए मुझे लगातार इंतजार करना पड़ रहा है। अगर company 5-year warranty देती है, तो customer को warranty claim के समय proper support और timely service भी मिलनी चाहिए। केवल warranty देना पर्याप्त नहीं है, उसकी service भी अच्छी होनी चाहिए। मेरी सलाह: खरीदने से पहले केवल product की price, features और warranty देखकर निर्णय न लें। Company की after-sales service और customer complaints पर response भी जरूर check करें। मैं उम्मीद करता हूँ कि company मेरी complaint को गंभीरता से लेकर जल्द से जल्द technician भेजेगी और warranty के अंतर्गत समस्या का समाधान करेगी।

Good working very happy with product

Very Disappointed With the Product and After-Sales Support I am extremely disappointed with my experience. I waited expecting a good-quality product and a smooth customer experience, but unfortunately, I received the complete opposite. I received the fan today, and the condition of the product itself was very disappointing. First, the battery provided inside the remote was already leaking. This is something that should never happen with a brand-new product. A new product should be properly checked and packed before being delivered to the customer. To make things worse, the fan motor is completely jammed. The fan is not even functioning properly from the day I received it. After waiting for the product and looking forward to a good experience, receiving a defective fan is extremely frustrating. What makes this even more disappointing is that this is not my first bad experience. I purchased another fan from the same brand, and within just one week it started making abnormal noise. When I tried to contact customer support, there was no proper response. Calls were not connecting, and there was no reliable support or follow-up from the company. There is also no proper return or replacement option, which leaves the customer completely helpless after purchasing the product. As a customer, I expect at least three basic things: a properly working product, quality control before delivery, and responsive after-sales service. Unfortunately, I did not receive any of these. I genuinely regret waiting and trusting this brand. The product quality is disappointing, and the customer support experience is even worse. If you are considering purchasing this fan, please think twice and check the after-sales support and return policy carefully before buying. Overall, this has been a very frustrating and disappointing experience. I expected a good product and a good experience, but instead I received a defective fan and poor customer support. Definitely not what I expected after spending my hard-earned money.

good

Super