why was my item was not delivered. it was customized and why have i not recieved a response to my three emails

I have placed two orders from this one company some 6 months apart. Although I was told 2-3 weeks I got them within days so they must be created on the west coast. Amazon does not charge you until the item is shipped

Does the pen use cross ballpoint refills??

Yes, it does. Cross style ballpoint pen refills: Black refill #: Fine Point = CRO8514; Medium = CRO8513 Blue refill #: Fine Point = CRO8512" Medium = CRO8511

How do you request what name you want engraved?

Press the Customize This Product button.

When i tap the "customize now" why wont amazon let me do that ?

I'm not sure, it is working when I try it. Is it possible your computer is blocking JavaScript? If so, be sure to enable JavaScript and retry.

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Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

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- Personalized Custom Wood Pen Set with Maple and Rosewood Finish Box

Product ID: 69350924

Details

Brand
Executive Gift
Writing Instrument Form
Ballpoint Pen
Color
Maple Rosewood
Ink Color
Black
Age Range (Description)
All Ages

✨Elegant gold accents for premium style

🔄Smooth twist mechanism for effortless use

🪵Genuine maple & rosewood craftsmanship

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45652CFA

Duties & taxes included

In stock

Sold byAmazon SenegalDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Senegal.

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Description

🖋️ Write your legacy in style with every twist.

READY TO GIFT LUXURY - Comes in a sleek, premium gift box—perfect for impressing clients, colleagues, or loved ones.
PERSONALIZED PRESTIGE - Free custom engraving transforms this pen set into a unique statement of your identity or a thoughtful gift.
SOPHISTICATED ELEGANCE - Two-tone design with gleaming gold accents elevates your professional image instantly.
TIMELESS CRAFTSMANSHIP - Handcrafted maple and rosewood blend for a natural, luxurious feel that stands out in any boardroom.
EFFORTLESS FUNCTIONALITY - Twist-to-open mechanism ensures smooth, reliable operation every time you write.

This Executive Gift Shoppe pen set features a sophisticated combination of genuine maple and rosewood wood with gold accents, designed for professionals who value quality and style. The smooth twist mechanism enhances usability, while free personalization options make it a bespoke gift. Compatible with Cross ballpoint refills and presented in an elegant gift box, it’s the ultimate writing instrument for those who demand excellence.

Specifications

Manufacturer	Executive Gift Shoppe
Brand	Executive Gift Shoppe
Item Weight	8 ounces
Is Discontinued By Manufacturer	No
Color	Maple, Rosewood
Closure	Magnetic
Grip Type	Smooth
Material Type	Metal, Wood
Number of Items	1
Size	1 Count (Pack of 1)
Point Type	Medium
Line Size	0_5mm
Ink Color	Black
Manufacturer Part Number	CS205

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

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Perfect platform for hard-to-find items. Delivery was prompt.

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Fantastic experience overall. Will recommend to friends and family.

1 month ago

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45652CFA

Duties & taxes included

In stock

Sold byAmazon SenegalDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Senegal.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

Anjali K.

The product quality is outstanding. Exactly what I needed for my work.

1 month ago

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