Shark CarpetXpert HairPro with StainStriker, Upright Carpet Cleaner machine, Deep Carpet, Rug and Upholstery Cleaner, Tough Stain & Odor Remover, Hair Pickup, Carpet Shampooer, EX301

This is a great product, really. It feels like a quality build without being excessivly heavy or complicated. It simply works, and it works rather well! However the purchasing process was a pain, resulting me me losing a lot of trust in Shark/Ninja as a whole, and I was sort of invested in their environment. Pros: *No need to manually spray when not using the hose, the action of pushing and pulling automatically sprays and vacuums it up. *Uses a soap and an oxy clean product, in separate containers ad used at different rates. Mix the soap with the water (or dont if you are rinsing), but put the oxy container in it's own slot. *Uses minimal amount of water (seriously, very small tank and it doesn't last long, but you get a lot more clean than you would think and the waste water is straight up NASTY) *There are not a plethora of functions. At first this seems like a bad oversight, but really it greatly simplifies the process. You have Deep Clean (which could simply be called clean, but you know...marketing) and Dry. The Dry function uses no water and is GREAT to remove more water from the carpet for faster drying. *The low water requirement and Dry option can reduce carpet dry time drastically, mine was only damp for a few hours. *There are multiple latches, doors, and traps to catch the pet hair. These are surprisingly effective, and very well designed with the user in mind. With the push of a latch you can remove the front of the vacuum head, then flip open the spray nozzles tray and remove the brush. This leaves the entire brush head open for a wipe down and/or rinse, and the brush itself can be easily removed and cleaned. Then there is a trap that you can remove at the hinge joint of the brush head that directs the vacuum force from the head to the hose, this comes out and you can easily remove trapped hair and replace it with minimal effort. Then in the tank there is another trap for hair to build up on. It sounds like a lot but it is so easily managed that you will be happier at the longer lasting product as a result. *The choice of hose attachments is very helpful, with one of them designed for pet hair capturing the hair at the attachment in a tray. Like the rest of the device each attachment can be broken down easily and cleaned. *There is a clear label with barcode to order more of the cleaning supplies with a scan of your phone. After the warranty period you may decide to use your own, but their soaps work pretty decently. *There is a storage tray to prevent drips from ruining your floor when not in use. Cons: *Larger device, but this is expected. It is only larger than I like b/c we have limited living space. So this may not be a con to you. *The right side of the cleaning head has about 3 1/2 inches of non-cleaning space that is needed for the gearing. In most places simply turn around and use the other side. But for compact areas this can be a problem as the right 3 - 4 inches will not get cleaned. Experience: This is where I had a very bad time. I tried to order from their website. Loved the deal that they offered. Heck, I was even getting a steam mop and extra cleaning soaps for free! This on top of a sale. So I created an online account, verified the email address, and made a purchase. *Problem 1: They do not ship to PO boxes. This is normal, actually, so I put an alternate address so that I could receive the item. So I placed my order, and they took their money immediately. I was excited. Then I received an email stating that my order was cancelled. I called them 4 times before I was finally connected to someone so that I could learn WHY it was cancelled (the email did not provide a reason). *Problem 2: Apparently the system will not allow a PO box to be used even as a billing address. This is my legal address as mail cannot be sent to the physical location. *Problem 3: I use an obfuscated email. It works, and I verified my email (see above), but my REAL email address remains private. This is to reduce my online footprint and help prevent ID theft by being able to shut down problem addresses that have gotten sold. However Shark refused to accept this email, even though I was allowed to create an account with it, and proved that I can receive emails sent to the address provided. When I asked why this occured they used a bunch of corporate speak which amounted to: "We also make money by selling your information" which is exactly why I obfuscate my email. *Problem 4: Since I would not provide my actual email address, only one that works properly, I was informed that I may not get a refund. So they took almost $400, cancelled my order, and threatened not to return the money b/c I provided an email that functioned, verified that it functioned, and told them that I did not want my information sold. I wanted to BUY a product, I do not want to BE their product. However, three weeks later the charge did drop. So I looked for this on Amazon.com and I found it for about the same price as their model without all the extras that were included on their website. I make a purchase and discover that they will actually ship to my PO Box! . Problem 5: I received the unit without the hose, which is required for the system to work (even when not in use it plugs the hole so that the suction works). I contact Shark, they require me to register the warranty before they replace the part. It gets registered to the same, obfuscated email that I used previously when they cancelled my order. It is accepted, and I receive my part 2 weeks later. So now I have to wonder, why all the fuss when I order directly from Shark (giving them a higher profit margin) but not a single complaint or comment when I need to use it for the warranty? In sumary: I still love the Shark/Ninja products, but now I will never buy from them directly as the scheme that they have is manipulative and misleading. I never wanted to be an additional income to them by letting them sell my information, but they would not let me complete an order until I did. Shady!

The Shark CarpetXpert HairPro upright cleaner has been a strong performer for both carpets and upholstery. Cleaning performance is excellent, especially on embedded dirt and pet hair, and it does a great job lifting stains with minimal passes. The suction power feels consistent and effective across different surfaces. Assembly was quick and straightforward, and it was ready to use in just a few minutes. Despite being a powerful machine, the weight is manageable and it’s fairly easy to push and maneuver around furniture. The overall appearance is modern and well-built, with controls that are simple and intuitive. Stain removal has been impressive, even on older, set-in spots, and the machine leaves carpets looking noticeably refreshed. Overall, it’s an easy-to-use cleaner that delivers strong results and makes deep cleaning feel much less of a chore.

Works really well. It’s not too heavy. It looks nice and has removed almost all the stains I have put it against. It sucks up the water and dirt like a champ. It works a little too well sometimes pulling stuff up through the carpet so sometimes you have to go over an area multiple times. We live in the south and have a ton of red dirt that gets brought in at the front door, the carpet may not *look* dirty but once you go over it a few times, it pulls red dirt up to the top of the carpet and it looks stained so you have to keep going over it to get it all out. I love the attachments that come with it and the tray it sits on! I wis the tanks were bigger. I feel like I have to dump often. Overall, I’m satisfied with this product and recommend for small areas!

Small capacity for waste water and supply, but this thing REALLY CLEANS. Two passes and my beige carpet is nearly white. Dog hair is plentiful, but is separated out. Stains are removed even without using the special oxy tank.. Assembly is easy. Use is a bit complex. I should use the manual eventually. Light and very powerful. Bigger tanks would add weight. I am 78 and prefer frequent breaks. Construction is robust and design is thoughtful. I like it better than Hoover or Bissell I have owned.

This is by far one of the best products we bought for our home. It is super easy to put together and has clear instructions. It is also very easy to use and clean. We do clean it after every use which is a little time consuming, but we have 4 inside pets. So no matter how much we vacuum, there’s always at least a little pet hair left over. That being said, I definitely recommend a good vacuum before use because I imagine it would get clogged with hair if there is a lot in the carpet at time of cleaning. However, we also have a shark pet vacuum and we’ve had no problems with the combo. The cleaning agents smell divine and leave the carpet feeling nice and smelling amazing. It’s a really fresh scent. It’s gotten several stains out of the carpet in our older home and has become something we reach for often to clean up messes due to ease to use. The hand held wand is really nice for pet messes and spills in carpet. We’ve even used it to clean spills out of the couch and clean stains out of plush toys for our child with great success. The cleaner has not left any residues or discoloration on anything we’ve used it on so far and we’ve used it a lot. I’ll admit that it is kind of heavy and my shoulder does get tired if we are using it on the largest room in our house, but I often just switch hands or tag my husband in when that happens. The other option would be to clean in sections. It is a carpet cleaner. So it takes about twice as long to use compared a regular vaccum, but it still doesn’t feel like it takes much time at all to clean a room. Overall, we are really happy with this device, and I am satisfied with the quality even for the expensive price tag. As a side note, it was also really easy to register this for the warranty with shark and they gave us a code for discounts on our first refill of cleaning solution in it as well. I was also able to sign up to receive regular updates about ordering new cleaner and sales on solution which is kind of a nice benefit. The customer service for shark has also been great when I’ve purchased other items through them.