---
product_id: 677630106
title: "Freo Z Ultra Robot Vacuum & Mop, 12000Pa Suction, Dual RGB Cameras, AI Avoidance, Adaptive Hot-Water Self Wash, Self-Emptying, Pet Hair, Quiet, Google Home, Alexa, Siri Compatible"
brand: "narwal"
price: "1815975CFA"
currency: XOF
in_stock: true
reviews_count: 13
category: "Narwal"
url: https://www.desertcart.sn/products/677630106-freo-z-ultra-robot-vacuum-and-mop-12000pa-suction-dual
store_origin: SN
region: Senegal
---

# 12000Pa ultra-strong suction Dual 1600x1200 HD RGB cameras AI-powered real-time obstacle avoidance Freo Z Ultra Robot Vacuum & Mop, 12000Pa Suction, Dual RGB Cameras, AI Avoidance, Adaptive Hot-Water Self Wash, Self-Emptying, Pet Hair, Quiet, Google Home, Alexa, Siri Compatible

**Brand:** narwal
**Price:** 1815975CFA
**Availability:** ✅ In Stock

## Summary

> 🤖 Elevate your clean game with AI-powered precision and zero hassle!

## Quick Answers

- **What is this?** Freo Z Ultra Robot Vacuum & Mop, 12000Pa Suction, Dual RGB Cameras, AI Avoidance, Adaptive Hot-Water Self Wash, Self-Emptying, Pet Hair, Quiet, Google Home, Alexa, Siri Compatible by narwal
- **How much does it cost?** 1815975CFA with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.sn](https://www.desertcart.sn/products/677630106-freo-z-ultra-robot-vacuum-and-mop-12000pa-suction-dual)

## Best For

- narwal enthusiasts

## Why This Product

- Trusted narwal brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Obstacle Mastery:** Recognizes 120+ objects, avoiding hazards with surgical 8-150mm clearance for flawless coverage.
- • **Hands-Free Hygiene:** Adaptive hot-water self-wash and self-emptying base station keep maintenance minimal and effortless.
- • **Voice & App Control:** Seamlessly integrates with Google Home, Alexa, and Siri for ultimate smart home convenience.
- • **Smart Suction & Mop Mode:** Automatically switches between vacuuming and mopping based on detected dirt type for spotless floors.
- • **See & Clean Like Never Before:** Dual HD cameras + AI chips deliver precision navigation and adaptive cleaning decisions.

## Overview

The NARWAL Freo Z Ultra is a premium robot vacuum and mop featuring 12000Pa suction, dual 1600x1200 HD RGB cameras, and advanced AI that identifies over 120 obstacles for precise navigation. It intelligently switches between vacuuming and mopping, uses adaptive hot-water self-wash technology, and empties itself for a truly hands-free experience. Compatible with Google Home, Alexa, and Siri, it’s designed for busy, tech-savvy homes seeking spotless floors with minimal effort.

## Description

Product Description Human Vision, AI Decisions

Review: Narwal Freo Z Ultra Review – A Real Game-Changer for Indian Homes - I've been using robotic vacuum cleaners since 2020 – from budget Chinese models to the so-called "premium" ones like Dreame. Unfortunately, most of them didn’t even survive a year. Dreame, in particular, was a major disappointment. Narwal Freo Z Ultra – my latest addition. Honestly, it’s on a different level. Build & Navigation: First thing you'll notice is the superior build quality. It feels solid and well-engineered. But what really blew me away is the navigation. My apartment is about 2400 sq ft, and this machine moves through it like it knows the layout better than I do! We have a kid, so the floor’s often scattered with toys – yet, the Narwal navigates with surprising ease. Hair Handling: We are a joint family of 7 people, including 4 women along with my 89-year-old grandmother. Naturally, there's hair fall. One of my biggest pain points with previous vacuums was cleaning hair from the brushes every single day. But this? It’s like magic. The way it handles human hair is just brilliant. Truly hands-free cleaning at last! The brush truly works! This is a USP for Narwal. From low models to higher end ones you will find these brushes and it just works! App & Performance: The app is feature-rich and user-friendly. The vacuum is a bit on the heavier side, but that adds to its stability during cleaning. The base station is wide but has a low height, which is great in terms of space utilization. Cons (or things to be aware of): Height: It’s slightly taller than my old Dreame L10s Ultra. As a result, it now misses cleaning under one of the beds. Not a dealbreaker, but worth mentioning. Electricity Consumption: Not exactly a con, but the dryer runs often to keep mop pads moisture-free. Since I clean in three sessions (3am, 10am, 4pm) due to house size and my experience with robotic vacuums, the dryer is working almost the whole day. I’ll track power consumption with a smart plug and update soon. The Real Challenge – Accessories & Cost: This is where it hurts. Accessories are crazy expensive in India: Floor cleaning liquid (650ml) – ₹1999 Dustbin bags – ₹800 per bag Mop pads – ₹999/pair Auto water exchange kit – ₹15–17k (ideally a pump with some plastic containers?) Honestly, this is not sustainable for the average Indian buyer. My humble suggestion to Narwal: manufacture accessories locally and bring down the price. Current pricing feels like a straight USD-to-INR conversion (x85/90), which doesn’t make sense for a growing market like ours. Customer Support – Yet to Test: With Dreame, customer support was a nightmare (pun intended). I had to tweet their CEO just to get a reply. I hope Narwal does better. If I ever face issues, I’ll update here on how their support fares. Bonus Features: Yes, it even has a microphone – so you can video call your vacuum, lol. Surprisingly, the camera quality is quite good. --- Final Verdict: If you’re tired of unreliable Chinese robot vacuums, Narwal Freo Z Ultra is a solid, dependable choice. It’s ideal for Indian homes – whether you have kids, elders, pets, or long hair all over the place. Just keep an eye on accessory costs. Overall, a very satisfying and premium experience. Hope Narwal steps up support and local pricing soon – then this would be a near-perfect package.
Review: Not sure if this product or the Narwal support team even deserves one star. - Not sure if this product or the Narwal support team even deserves one star. I purchased two Narwal Z Ultra units, and ever since the purchase, these machines have spent more time at the service center than in my home. Issues have included water leaking from the base station, detergent not dispensing, chip temperature errors, mop retraction failures, and several other recurring problems. At the moment, one of the machines has been sitting at their service center for over a month with no resolution. The support team seems to have no idea what the actual problem is. Every time I call, they simply extend the promised timeline again. For a premium product at this price point, the experience has been extremely disappointing — both in terms of product reliability and after-sales service. My advice: avoid Narwal. Good evening, With great grief and frustration, I am writing this email regarding the unresolved “chip temperature error” issue in one of my Narwal Z Ultra units. Every time I contact your customer care team, I am repeatedly told that the repair is “under process” or that the required part is unavailable. Unfortunately, it has now been over a month that my machine has remained at your service centre without any resolution. What is even more disappointing is that your customer care representatives have been of no real help, as they continue to repeat the same scripted response without providing any actual update or timeline for resolution. Please understand that this machine is not a luxury item for us. It serves as an essential replacement for household help and has become an important part of our daily routine. Having the machine unavailable for over a month has caused significant inconvenience and frustration to my family. To make matters worse, this is not the first issue I have faced with your products. Repeated errors and breakdowns make me question whether defective units were sold to me in the first place. At this stage, it genuinely feels as though your company is more interested in selling products than providing after-sales support and customer service. I now request the following immediately: A clear update on the status of the repair. A definite timeline for when the machine will be returned. Immediate escalation of this issue to a senior authority. If this matter is not resolved within the next couple of days, I will be compelled to file a formal consumer complaint against your company for poor service, unreasonable delay, and selling unreliable products. I sincerely hope no other customer has to go through such a disappointing experience. Regards, Ashish Alexander Sent from my iPhone 17 Pro Max

## Features

- 🟣 Clean Before You Even Notice - The world's first robot vacuum with dual 1600x1200 HD cameras and dual chips. Freo Z Ultra sees everything in high-definition color and evaluates its surroundings with groundbreaking AI to enable real-time cleaning decisions.
- 🟣 Advanced Obstacle Avoidance - Dual cameras and on-board AI recognize over 120 objects to closely avoid obstacles while maximizing cleaning coverage. Hazards like pet accidents are avoided by 150mm, with furniture legs and safe objects cleaned up to within 8mm. It even reacts to and avoids unexpected dangers as they appear.
- 🟣 Real-Time Cleaning Decisions - By identifying dirt, dual-chip AI deploys suction or mopping. Dust detected? Liquid? Mop on, suction off — make dirt and dustbin smell vanish. When big mess is detected, it employs a matrix cleaning pattern going horizontally and vertically until floors flawless.
- 🟣 What's in the Box - Side brush x 1 pair; Base station power cord x 1; Floor detergent x 1; Extension ramp x 1; Dust bin filter x 1; Base station dust bag x 1; Baseboard cleaning module x 1; Baseboard rag x 3; Replaceable insert bin x 1; Product manual x 1
- 🟣 Important: Only fill the clean water tank with water. Do not use any cleaning solutions, as they could damage the robot.

## Technical Specifications

| Specification | Value |
|---------------|-------|
| ASIN | B0DMWWGVL9 |
| Are Batteries Included | Yes |
| Battery Type | Lithium Ion |
| Best Sellers Rank | #269,917 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #79 in Robotic Vacuums |
| Brand | NARWAL |
| Colour | White |
| Compatible Devices | Google Home, Alexa, Siri |
| Control Method | App |
| Controller Type | App Control |
| Country of Origin | China |
| Customer Reviews | 3.8 out of 5 stars 422 Reviews |
| Filter Type | HEPA Filter |
| Form Factor | rectangular |
| Importer Contact Information | CAVITAK MARKETING PRIVATE LIMITED Cavitak, 9, Vitthalbhai Patel Colony, Opp. Lakhudi, Naranpura, Ahmedabad - 380014 |
| Included Components | Side brush x 1 pair; Base station power cord x 1; Floor detergent x 1; Extension ramp x 1; Dust bin filter x 1; Base station dust bag x 1; Baseboard cleaning module x 1; Baseboard rag x 3; Replaceable insert bin x 1; Product manual x 1 |
| Indoor Outdoor Usage | Indoor |
| Item Dimensions L x W x H | 48L x 43W x 63H Centimeters |
| Item Type Name | Robotic Vaccum Claener |
| Item Weight | 20 Kilograms |
| Manufacture Year | 2024 |
| Manufacturer | NARWAL, Yunjing Intelligence Innovation (Shenzhen) Co., Ltd. Room A2901, Yunzhongcheng, Building 1, Vanke Yuncheng VI, Dashi 2nd Road, Xili Community, Xili Street, Nanshan District, Shenzhen, Guangdong, China |
| Manufacturer Contact Information | Yunjing Intelligence Innovation (Shenzhen) Co., Ltd. Room A2901, Yunzhongcheng, Building 1, Vanke Yuncheng VI, Dashi 2nd Road, Xili Community, Xili Street, Nanshan District, Shenzhen, Guangdong, China |
| Manufacturer Warranty Description | 1 |
| Model Name | Freo Z Ultra White (2024 Model) |
| Model number | Freo Z Ultra White (2024 Model) |
| Number of Items | 1 |
| Other Special Features of the Product | Obstacle Avoidance |
| OutputCapacity | 2.5 Liters |
| Packer Contact Information | Yunjing Intelligence Innovation (Shenzhen) Co., Ltd. Room A2901, Yunzhongcheng, Building 1, Vanke Yuncheng VI, Dashi 2nd Road, Xili Community, Xili Street, Nanshan District, Shenzhen, Guangdong, China |
| Portable | Yes |
| Power Source | Battery Powered |
| Product Dimensions | 48L x 43W x 63H Centimeters |
| Recommended Uses For Product | vacuuming, mopping, cleaning various surfaces |
| Special Feature | Obstacle Avoidance |
| Surface Recommendation | Wood, Tile, Upholstery, Vinyl, Laminate,Carpet, Marble |
| Unit Count | 1.0 Count |

## Product Details

- **Brand:** NARWAL
- **Colour:** White
- **Model Name:** Freo Z Ultra White (2024 Model)
- **Special Feature:** Obstacle Avoidance
- **Surface Recommendation:** Wood, Tile, Upholstery, Vinyl, Laminate,Carpet, Marble

## Images

![Freo Z Ultra Robot Vacuum & Mop, 12000Pa Suction, Dual RGB Cameras, AI Avoidance, Adaptive Hot-Water Self Wash, Self-Emptying, Pet Hair, Quiet, Google Home, Alexa, Siri Compatible - Image 1](https://m.media-amazon.com/images/I/61Ez2ZG6u-L.jpg)

## Available Options

This product comes in different **Color** options.

## Customer Reviews

### ⭐⭐⭐⭐⭐ Narwal Freo Z Ultra Review – A Real Game-Changer for Indian Homes
*by G***Y on 2 August 2025*

I've been using robotic vacuum cleaners since 2020 – from budget Chinese models to the so-called "premium" ones like Dreame. Unfortunately, most of them didn’t even survive a year. Dreame, in particular, was a major disappointment. Narwal Freo Z Ultra – my latest addition. Honestly, it’s on a different level. Build & Navigation: First thing you'll notice is the superior build quality. It feels solid and well-engineered. But what really blew me away is the navigation. My apartment is about 2400 sq ft, and this machine moves through it like it knows the layout better than I do! We have a kid, so the floor’s often scattered with toys – yet, the Narwal navigates with surprising ease. Hair Handling: We are a joint family of 7 people, including 4 women along with my 89-year-old grandmother. Naturally, there's hair fall. One of my biggest pain points with previous vacuums was cleaning hair from the brushes every single day. But this? It’s like magic. The way it handles human hair is just brilliant. Truly hands-free cleaning at last! The brush truly works! This is a USP for Narwal. From low models to higher end ones you will find these brushes and it just works! App & Performance: The app is feature-rich and user-friendly. The vacuum is a bit on the heavier side, but that adds to its stability during cleaning. The base station is wide but has a low height, which is great in terms of space utilization. Cons (or things to be aware of): Height: It’s slightly taller than my old Dreame L10s Ultra. As a result, it now misses cleaning under one of the beds. Not a dealbreaker, but worth mentioning. Electricity Consumption: Not exactly a con, but the dryer runs often to keep mop pads moisture-free. Since I clean in three sessions (3am, 10am, 4pm) due to house size and my experience with robotic vacuums, the dryer is working almost the whole day. I’ll track power consumption with a smart plug and update soon. The Real Challenge – Accessories & Cost: This is where it hurts. Accessories are crazy expensive in India: Floor cleaning liquid (650ml) – ₹1999 Dustbin bags – ₹800 per bag Mop pads – ₹999/pair Auto water exchange kit – ₹15–17k (ideally a pump with some plastic containers?) Honestly, this is not sustainable for the average Indian buyer. My humble suggestion to Narwal: manufacture accessories locally and bring down the price. Current pricing feels like a straight USD-to-INR conversion (x85/90), which doesn’t make sense for a growing market like ours. Customer Support – Yet to Test: With Dreame, customer support was a nightmare (pun intended). I had to tweet their CEO just to get a reply. I hope Narwal does better. If I ever face issues, I’ll update here on how their support fares. Bonus Features: Yes, it even has a microphone – so you can video call your vacuum, lol. Surprisingly, the camera quality is quite good. --- Final Verdict: If you’re tired of unreliable Chinese robot vacuums, Narwal Freo Z Ultra is a solid, dependable choice. It’s ideal for Indian homes – whether you have kids, elders, pets, or long hair all over the place. Just keep an eye on accessory costs. Overall, a very satisfying and premium experience. Hope Narwal steps up support and local pricing soon – then this would be a near-perfect package.

### ⭐ Not sure if this product or the Narwal support team even deserves one star.
*by A***R on 29 May 2026*

Not sure if this product or the Narwal support team even deserves one star. I purchased two Narwal Z Ultra units, and ever since the purchase, these machines have spent more time at the service center than in my home. Issues have included water leaking from the base station, detergent not dispensing, chip temperature errors, mop retraction failures, and several other recurring problems. At the moment, one of the machines has been sitting at their service center for over a month with no resolution. The support team seems to have no idea what the actual problem is. Every time I call, they simply extend the promised timeline again. For a premium product at this price point, the experience has been extremely disappointing — both in terms of product reliability and after-sales service. My advice: avoid Narwal. Good evening, With great grief and frustration, I am writing this email regarding the unresolved “chip temperature error” issue in one of my Narwal Z Ultra units. Every time I contact your customer care team, I am repeatedly told that the repair is “under process” or that the required part is unavailable. Unfortunately, it has now been over a month that my machine has remained at your service centre without any resolution. What is even more disappointing is that your customer care representatives have been of no real help, as they continue to repeat the same scripted response without providing any actual update or timeline for resolution. Please understand that this machine is not a luxury item for us. It serves as an essential replacement for household help and has become an important part of our daily routine. Having the machine unavailable for over a month has caused significant inconvenience and frustration to my family. To make matters worse, this is not the first issue I have faced with your products. Repeated errors and breakdowns make me question whether defective units were sold to me in the first place. At this stage, it genuinely feels as though your company is more interested in selling products than providing after-sales support and customer service. I now request the following immediately: A clear update on the status of the repair. A definite timeline for when the machine will be returned. Immediate escalation of this issue to a senior authority. If this matter is not resolved within the next couple of days, I will be compelled to file a formal consumer complaint against your company for poor service, unreasonable delay, and selling unreliable products. I sincerely hope no other customer has to go through such a disappointing experience. Regards, Ashish Alexander Sent from my iPhone 17 Pro Max

### ⭐⭐⭐⭐⭐ Narwal Freo Z Ultra: My Game-Changer for Spotless Floors!
*by A***R on 10 March 2026*

I’ve been using the Narwal Freo Ultra for over a month now, and it’s hands-down the best robot vacuum I’ve owned. As someone running a fashion e-commerce business in Kolkata, my home office gets cluttered with fabric swatches, packaging, and daily dust from the humid weather— this little beast handles it all effortlessly. The zero-tangling Triangular Lifting Mop system is genius; it scrubs hard-to-reach corners and edges without leaving streaks, lifting the mop 12mm over carpets to avoid any mess. Vacuuming power is insane at 8,000Pa, picking up pet hair (from my neighbor’s visits), rice grains, and even small debris from my sewing projects. The auto-detergent dispenser and self-emptying base mean I set it and forget it—perfect for my long workdays. App control is super intuitive, with real-time mapping and no-go zones that adapt to my layout. Battery lasts up to 210 minutes, covering my 1,200 sq ft apartment multiple times without recharging. It’s quiet, sleek, and the self-cleaning dock keeps everything hygienic—no more manual scrubbing! At this price, it’s a steal compared to Roomba or Roborock. If you’re tired of manual cleaning, get the Narwal Freo Ultra—your floors (and sanity) will thank you! - Review by: Mohammad Arshad

## Frequently Bought Together

- NARWAL Freo Z Ultra Robot Vacuum & Mop, 12000Pa Suction, Dual RGB Cameras, AI Avoidance, Adaptive Hot-Water Self Wash, Self-Emptying, Pet Hair, Quiet, Google Home, Alexa, Siri Compatible
- NARWAL Mop Pads for Robot Vacuum (Compatible with: Freo Z Ultra | Freo X Ultra | Freo)
- NARWAL Robot Vacuum and Mop Zero-tangling Floating Brush (Compatible with: Freo Z Ultra | Freo X Ultra | Freo X Plus)

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*Product available on Desertcart Senegal*
*Store origin: SN*
*Last updated: 2026-08-18*