Babysense 4.3" Split Screen, Baby Monitor with Two Cameras and Audio

This company will not stand behind its products, so if it breaks, it's on you. I have had this camera for 6 months and at first one camera stopped working and just played audio and now the other camera has gone black. I reached out to both this retailer on Amazon and the company itself and both are refusing to support or replace. This Amazon retailer won't support you after 30 days, which is absurd. Most people buy these cameras before their babies even come, so in some instances, you won't have even tried it out and you already can't return it. The company, Baby Sense, was even more frustrating. They also refuse to stand behind their own product and told me to buy it again with 15% off. Their website has 20% off, so frankly, it's such an insult. Why would they expect you to purchase from them again when they won't support you? Customer service aside, it's also worth noting that the night vision is atrocious. It feels like the iPhone4. Our last camera was light years ahead of this one. You can also only hear audio from one camera/one kid, so if you have kids in different rooms, you actually have to choose which one you want to hear. Definitely give this a pass and support a company who will actually support you back.

Awful has stopped working a month after purchasing

There are SO many baby monitors out there these days.. I had a different monitor (Infant Optics), prior to bringing my son home, but I quickly realized it wasn't going to meet my needs as a parent of two! I didn't like NOT being able to SEE both babies at the same time. So I started asking friends and researching for a split screen monitor, and was pointed toward the BabySense monitor. It comes with two monitors, non-wifi, and everything can be done directly from the parent unit. Tilting/Panning cameras, light adjusting, volume, music/white noise, and more.. While the sound can switch back and forth or stay on one single camera, the parent unit shows BOTH babies. It also has an option for sound alerting (doesn't work for us because we use a sound machine but most new mothers become light sleepers as it is). Fast forward almost a year, one of the cameras started to get "hazy" and the video quality was deteriorating. I contacted BabySense through Amazon and explained the situation. A representative gave me some troubleshooting instructions, which I gladly tried. Unfortunately they still didn't work and after a couple of attempts the Rep apologized for the inconvenience and promptly sent a new camera. I got the new camera within a few days and attempted to set it up.. this time the parent monitor kept shutting off and wouldn't turn back on. I tried some of the troubleshooting solutions the Rep had showed me on how to reset the monitor, but still nothing. I reached back out and within a few days I was sent a new Parent Monitor! If you've gotten thus far in my story thanks for hanging in there with me but I want to express how much I LOVE this monitor. I give it a 5 Star rating and their costumer service a 6 star rating for being prompt, personable and fast acting! With ALL of that being said, you won't regret the purchase of a BabySense (2 camera) Monitor!

After a few months of using, one of the monitors became blurry. I contacted babysense to replace or refund me for one of the cameras. They refused. On top of that, on several different occasions the parent monitor did not go off when my baby was crying. Very disappointed in the product for the price.

If you are in Canada, do not purchase this product. I purchased this camera in June 2022 and the parent unit (screen) broke just after the 30 days mark. The reseller would not assist in providing a new unit or refunding because it surpassed the 30 days and babysense would also not help because they do not ship to Canada. Overall very disappointing that the monitor broke so early as well as the lack of support afterwards. Poor quality monitor even when it was working.