SYBO SR-CP-50B Commercial Grade Stainless Steel Coffee Maker, Catering Hot Water Urn, 50 Cup, 8 L, Grey

I purchased this coffee urn for my high school. It works vewry well and makes great coffee. The instructions are easy to follow and the urn is easy to clean. I had a small issue at one point, but once I contacted SYBO customer support my issue was resolved. The customer support team responded in a timely manner and they were very easy to work with. I wopuld purchase from this company again.

This is an amazing company. I reached out to them for tech support when my urn stopped working 8 months after I purchased it. They responded immediately, didn’t put me through a ridiculous troubleshooting process and warrantied it with a new one right away. I must admit, I rarely write reviews, so they definitely made an impression!

This 50-cup coffee urn is the perfect size for making my large batches of brew for my iced coffee. The coffee always tastes great. And the SYBO customer service is very good. I had an issue with my urn and the customer service rep on the phone was very pleasant, even on a Monday morning, and the support staff took care of my issue within just a few hours. You can try them out and know if there is a problem, they will assist and take care of the problem.

I am disappointed given how high this item is rated. Bought this for large family parties to brew tea. 1) this says 100 cups but doesn't spell out it's a 5 oz cup. I wish the product description spelled that out. It's clearly written in the instruction manual but if you don't do the math before hand to convert the liters to ozs you can be misled. 2) The water gauge in front seems to trap the water in there like a vacuum. After the brew cycle the water remained clear so I was freaking out. I opened the top and saw the tea bags in the coffee filter were clearly brewed. I dispensed tea but the gauge never really reflected the color of the brewed tea so that threw me off. Worse! Cleaning it is was difficult! Water got trapped in the house and it is not easy to clean out? I had to make several attempts to flush out the pale tea colored water out of there. It worries me tea could be trapped in there until the next time I used it 3) This heats up hot! You will need to have oven mitts on hand if you intend to shift its location after brewing. Please plan ahead. I read the instructions carefully so I was prepared to handle the hot urn. Overall it did the job but frustrated by the water gauge that traps water in it! This part should have been engineered better.

We have really enjoyed this coffee pot. We have a large family of coffee drinkers, and this has been perfect for Sunday breakfasts! Hot coffee on demand for whenever anyone needs a cup. It makes entertaining easy as well. Our unit did stop properly brewing after a few months, but SYBO customer service was excellent-walking us through trouble shooting and replacing the whole unit when none of those worked. Contacting them was easy, and they responded quickly!