Question 1

Is the right sided electrical plate interchangeable to the left side?

Accepted Answer

No, it is not interchangeable to the left side. You have to hire an electrician since you have to install this hard wired.  The manual mentions the towel warmer to stay ON for some ridiculous length of time. First time I used it, the towel warmer stayed on for more than 8 hrs. which I find way long. My electrician suggested installing a timer. It works perfectly fine now. Only stays ON for 1 hr. as the timer installed only has 1 hrs. max. It's built very substantial and sturdy. Hope my answer helps you.

Question 2

This product is pictured with 2 Honeywell timers.  Why is that?

Accepted Answer

It does not come with a timer.  The photos you are referring to are under "Frequently bought together" meaning other customers have purchased those Honeywell timers separately but you can use any hardwired timer.  We use one made by Century with a rotary dial.

Question 3

can a timer be attached? what model?

Accepted Answer

You need to buy a hardwired programmble timer from other supplier yourself, we don’t supply from our shop now. If you buy a timer and install together with our towel warmer, then you can have it controlled with program your set in advance.

Question 4

Is there a way to regulate the heat?  The top rung is so hot it has burned my towels.

Accepted Answer

There is no way to regulate the heat. Please try hanging towels on the warmer in single layers and not overlapping them as that can trap heat. If you feel there is a quality issue, please contact us at heatgene@heatgene.com. Thanks!

HEATGENE Towel Warmer, Heated Towel Rack, Hardwired, Brushed | 304 Stainless Steel Wall-Mounted Heated Towel Rack With Hardwired Installation And Brushed Finish

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