Symphony Diet 12T Tower Air Cooler | Honeycomb Cooling Pad | Powerful Blower | Auto Louver Movement | Cool Flow Dispenser | 12L | 1-Year Warranty

Nice cooler. Nice service. Delivery person also very co-operative

I purchased this water cooler long back, in 2019. All these years, I thought, the cooler is perfectly working, until, I'd to get it opened yesterday, doubting about its cooling effect. To my utter horror I realized that, the coolant water outlet at the top of the tower, which distributes water to the filter, is IN SEALED condition, i.e. plastic mold layer, (like electrical switches socket for screws which are normally closed and you need to open it with screw driver). is in absolute sealed condition!!!!! How the water can get distributed at the top? Only mistake I did today is that, I didn't click its photo, before opening the outlet with a screwdriver. Such blunders are not at all acceptable. All these 5-6 years, I was kept completely under dark that, such things can also happen, in spite of so called quality checks. After opening the factory seal of the coolant water exhaust (its a plastic mold leftover, which should've been removed while assembling), which is located below one black cover (so, it just cannot be identified even. It can be observed in the attached photos) I realized the blunder by the manufacturer. This is simply not acceptable. No person on earth can ever find out such gross manufacturing mistakes, as, the cooler was very much working, but only without water getting sprinkled through the cooler tower filter, which gives cooling effect. Now, after opening the plastic mold leftover cover of the cooling pipe outlet, right inside the top cover, water started flowing. How can anyone come to know about this? However, this should've been checked during quality inspection. Now, the water is flowing perfectly, after replacing the pump and opening the plastic outlet pipe properly, and we are getting perfect cooling effect. I'm giving 4* because the product is good, however, it was sent without proper quality checks which resulted in this agonizing 6 years of its usage. As can be seen from the photos attached, I'd never seen water coming out at the top, get distributed equally across the filter and go down through that! I saw that, for the first time today, as can been seen from photo, where water is seen flowing (after getting it repaired by paying 1000/- ). I expect some response from SYMPHONY maintenance / quality check team regarding this gross blunder.

If there was zero start I would have given the same. I bought this 2 years back. After first summer, I drained water and kept it properly. When wanted to use it again came to know that water motor is not working. Luckily it was in warranty so got it replaced. Again now when I want to use it water motor is not working. Very bad product quality. If you want to spent few thousand every year on this the. Only you should buy it. Worst product

1. Best Suitable For This air cooler works best for: Small to medium-sized rooms Bedrooms, offices, study rooms, and personal spaces Hot and dry weather conditions 2. Cooling Performance Gives fresh and cool airflow using water-based cooling Cooling depends on room ventilation and weather Performs better with open windows or airflow circulation 3. Power Consumption Uses less electricity compared to AC Budget-friendly option for daily summer use 4. Water Tank Usage Needs regular water filling for continuous cooling Water level indicator helps monitor water quantity Ice cubes or ice packs can improve cooling effect 5. Maintenance Tips Clean cooling pads and water tank regularly Keep dust away from air vents Change water frequently for fresh airflow 6. Noise Level Produces normal fan/cooler sound during operation Suitable for regular home use and sleeping rooms 7. Portability Lightweight and easy to move Compact design saves space 8. Important Note Air coolers do not cool like air conditioners Best performance comes in ventilated rooms, not fully closed rooms Customer-Friendly Product Line “An affordable, energy-saving cooling solution designed for comfortable everyday summer use.”

Pros: 1)Lightweight 2)Has a powerful fan 3)12L water capacity 4)Water stays for the whole day upon filling it to full 5) It's provided with wheels so movement is easy. Cons: 1)Doesn't cool the room as advertised 2)Half of the air went is closed/covered with plastic that's non removable and the same is not clear from the images. 3)Low, medium and high speeds have no difference 4)Makes lot of sound even in low mode 5)Water pump doesn't work as advertised, it was defective 6) Air only blows from the top part of the half covered air vent. Conclusion: It's a really good and expensive tower fan but not a really good air cooler. If you have AC in the room, buy this and place it next to your bed but don't rely only on this if you don't want to be disappointed.

Value for money.

Good product in low cost. Negative features are drain opening is provided at the bottom, fan is more even at low and air cooling is average.

​I purchased this Symphony Diet 12T recently, and it hasn't even lasted a full year. The motor pump has already failed and completely stopped pumping water. This is incredibly frustrating for a brand-new unit. The biggest issue is trying to get help: Customer Support Issues: I attempted to use their official WhatsApp support multiple times. Every time I provided the required product details, the automated system failed to recognize them and simply closed the session. Helpline Connectivity: I tried calling the official support line numerous times, but the calls were automatically disconnected before I could reach an agent. It is very difficult to avail of the warranty when the primary contact channels do not work. I would not recommend this product based on the poor reliability and the lack of accessible customer service.