Anker SOLIX F3800 Portable Power Station and Double Power Hub, 7,680Wh

EDIT - I changed my review from one star to five stars because of Anker's response to the situation. The cord in question appears to be NOT the Anker cord. The box had been previously opened and resealed with tape over the tape with "Anker" printed on it. The solar generators and power hub connector that link them together work perfectly. My assumption is that someone purchased the solar generator and returned it with the wrong cord. We recently ordered and received two of these Anker Solar Generators. Typically, Anker products are top notch. I've personally deployed into disaster areas with Anker Solar Generators and they've worked great. This year, I donated three of them to be used in Jamaica after Hurricane Melissa. These two units were intended to replace the ones that I sent to Jamaica. I'm not sure is the first unit I opened had previously been delivered to someone else by Amazon and the person put the wrong power cord in it prior to sending it back or if it came directly from Anker with a subpar cord, but when I plugged it in to charge, the cord melted after about ten minutes and then started smoking. I yanked the cord from the socket and the wires shorted, thus arcing and tripping the circuit breaker. The power cord that came with the second unit was MUCH more robust and didn't get hot when I tried changing the unit. Moral of the story--CHECK TO MAKE SURE THAT THE POWER CORD IS HEAVY ENOUGH TO HANDLE THE AMPS REQUIRED TO CHARGE THE UNIT!!! The attached photos show the size difference between the two cords and also show the melted cord.

Product seems well made and functional as intended. However, I didn’t realize I was getting an older model. Should have done more research. Current model is the 3800 Plus

I believe this is a quality product and will preform well I’m satisfied with it and the company is very easy to work with in regards of returns on there products.