HP Docking Station for Laptop Dual Monitor and Charging - 5TW10AA G5 Dock

I have tried many docks for my HP x360 and found that the off branded docks have some level of compatibility issues. The range has been that the dual monitors don't function to the peripherals have issues. After many failed attempts, I bit the bullet and bought the HP branded dock for my laptop. It has been worth every penny. I am using both monitors on DP and they turn on instantly. The peripherals including my external hard drives work without a problem and I have been so surprised with the fact that when the computer goes to sleep the hard drives remain connected. If you are on the fence and have an HP laptop, this is dock is a game changer.

UPDATE: Reached out to the seller to report the issue. They shipped me a replacement and I received it a couple of days later. Works great! Awesome support from the seller. Will order from them again. OLD REPORT: Ordered October 2024, failed March 2025. Plugged into a less than 1 year old APC Surge Protector the entire time.

Docking station does not work. I’ve called the seller several times for a solution after speaker with Amazon. I have to expend more money out of pocket to buy a new docking station because Amazon will not issue an advanced refund. I need a dock ASAP. The Item was listed as in excellent condition but the USB-C wire that is built into the station shows obvious signs of wear and long term use. The power supply to the dock works. So it is clear that the USB-C that powers the actual laptop failed. I tried the wire in Other devices, it does not work. I used my own USB-C in a different port, the station is getting power. The main wire simply does not work. The video did not get a signal. I am unsure if it is bc the main USB-C is defective . I was hoping if I used the other USB-C line that the dock could still work. I’ve tried an all the trouble shooting available on YouTube. Turn it off, unplug everything, hold the button for 15 seconds, reconnect it. Etc. Very frustrating to have to return the device and wait for the refund or I must spend more money in the interim bc I need a station ASAP.

I appreciate the ease of use. I plugged it in and both screens, my laptop, mouse and keyboard all connected seamlessly.

I just bought a new HP 15 laptop last week and ordered this Docking station arrived yesterday. Now seems there's issues whether my laptop supports Display port. It's a new computer. I am so frustrated. I can't use to plug in my two monitors. So HP support said try using a USB dock to PC instead of USB-C to laptop. So I ordered the USB male to male get that tomorrow. I just had a docking station on my work computer (I worked at HP) the PC was about 10 years old and the docking station worked just fine and it was USB-c. I came to ask did anyone have to do anything to laptop to accept USB-C or do any things special. I just can't believe a new laptop can't accept this DOCK. Help please. Oh and all cords fro HDMI and DP came I got cords galore so now complaint there.

This is one of the best items and matched it to the one I had at work as I work from home and use two monitors. I highly recommend this item.

Did not realize it was renewed, but works exactly as intended.

The web site did not say they were refurbished

Stopped working after 1 month. Lost refund. Lost warranty. I ordered this device 3 times from this same place. First 2 times they sent non working devices. Third worked for a month and now I can’t even return it. Money down the drain I guess.