Waterpik ION Professional WF12 Rechargeable Portable Cordless Water Flosser Teeth Cleaner - Black

UPDATE July 19, 2022: After reading Waterpik's excellent support pages, I'm increasing my rating. I'd never cleaned it. I worked the valve in the tank open/closed (the valve is not one of the removable valves), I ran water + vinegar through the parts, flushed them all out with water, and charged it up fully again. It seems to be running like new; did not leak and gave full pressure. If I have to clean it every six months, that's OK with me. ORIGINAL review: I've been using this product for about 7 months. Functionality: GREAT! After 6 months, my dentist, who always bugs me about not flossing, needing deep cleaning, needing 3 or more visits/year, said my teeth and gums were better than they've ever seen them. They found no problems, and told me to just keep up the great work! I'm over 60 and sleep with my mouth open, so gum "pockets", gum disease, etc. is a real threat for me. It is also easy to use, and the charge usually lasted me at least 2 weeks with 1 use per day on highest setting (I had to get used to that setting, but after a few days, that was the setting I always used). The problem is with reliability. I can't have it leaking a big puddle of water onto my counter almost every time I fill it. I can't have the on/off button get stuck such that it on longer turns of or on, and I have to let it dry out and/or recharge it for hours before the button starts working properly for a few more days. BTW, I did not drop or abuse the unit in any way. I'll probably try a competing product to see if the functionality will be similar, but with more reliability. The one thing I'm sure of is I will continue to use some type of water flosser.

Lo he tenido durante meses y usándolo una vez al día, no lo he tenido que cargar de vuelta, entonces la batería me parece excelente. Leí comentarios de que se le fuga el agua, bueno, no fue mi caso en ningún momento. Algo ruidoso en comparación con el waterpik de viaje pero vale la pena porque mi problema con ese otro era la batería y lo poco que duraba, por lo que estoy encantada con este producto. Tiene varias intensidades para aventar el agua y viene con diferentes accesorios para personas con brackets, lavado de lengua, lavado de prótesis, etcétera.

Después de un año empezó a apagarse y ya no funciona, está constantemente cargando, después de una hora de carga funciona 4 segundos, no compren esta porquería.

After only 9 months, this thing will not turn on anymore. It is under warranty from Waterpik, but their customer service is absolutely a nightmare to deal with. Don't waste your time. They are slow to respond and each email just brings up a new line of questioning. Most companies would have sent a shipping label to send the unit in for warranty by now. I have been emailing back and forth for a month now with no resolution. They are doing everything they can to not fix or replace this machine. Some excerpts from those emails are below: 1. "Thank you for reaching out to the Waterpik Product Support Team. Since we know your flosser motor is not turning on, I’d like you to try the following steps listed below. What could be happening here is the Ground Fault Interrupter (GFI) in the bathroom is interfering with the power going to the unit. In order to test this, I would like for you to take the unit into another room, such as a living room or bedroom, where there is no running water. Try plugging the unit into an outlet in one of those rooms and turn on the flosser to see if the motor turns on. If it does, then purchasing a Single Outlet Surge Protector for the bathroom outlet should resolve this issue in the future. Additionally, we also recommend deep cleaning your unit with a 50/50 solution of warm water and distilled white vinegar. Afterwards, we recommend continuing to clean with a 2:1 ratio of warm water and distilled white vinegar every 1-3 months. If the step above is unsuccessful, then please let me know so we can look into additional steps. " 2. "Thank you for reaching out to the Waterpik Product Support Team. I’m sorry your ION isn’t working properly, but I’m happy to help you look into this today. In order to better assist you I’d like to ask a few questions. I look forward to helping you resolve this issue. How often is this machine used? Do the LED lights illuminate? If they do, please plug the unit into the charger and describe the light pattern. Does the machine’s motor turn on? If there is no motor sound, did it stop during use? How often do you charge the machine? How long do you leave it on the charger? Do you see any discoloration on the charging contacts? Has the machine ever been used in a shower? Do you store water in the machine between uses? What is the color of your machine? Once I have the information above I will have a better idea on how to assist you." 3. "Thank you for reaching out to the Waterpik Product Support Team. I’m sorry to hear that your machine isn’t working properly, but I’d be happy to help you look into this issue. Based on your answers, it sounds like the machine may not be making a proper connection to the charger. Sometimes moisture can affect this connection. We recommend ensuring this connection is always kept dry when you are connecting the charger. Ensure your charging cord is connected on a flat surface. Please note a properly charging machine’s LED indicator will glow as it charges. Improper charging may have a rapid, or inconsistent blink. Please use the following steps to try to return function to your machine. Unplug the charging cord from the outlet and remove it from the machine. Dip a cotton swab or clean cloth in white vinegar. Using the above, please gently clean both the connection on the machine itself, and the connection ports on the charger thoroughly. After cleaning these connections, please allow these connections to dry completely and re-connect the charger. The LED light should slowly fade from bright to dim while charging properly. After the charger ports on both components are cleaned and dry, please charge the machine for a full 4-6 hours. If the above steps are unsuccessful, then please let me know. If possible, please attach a short video of the machine’s lights while on the charger and when trying to activate the flosser motor. Once I have a little more information, I’ll have a better idea of where to go from here. I look forward to hearing back from you.

The Waterpik ION Professional cordless water flosser has truly impressed me with its exceptional performance and notable benefits for gum health. One of the standout features of this water flosser is its strong water pressure, which remains effective even for individuals accustomed to water flossing. It effortlessly removes food particles and plaque from hard-to-reach areas, leaving teeth and gums feeling remarkably clean and refreshed. The flosser's generous water container size allows for thorough flossing of the entire mouth without frequent refills. Additionally, the battery charges quickly and lasts for a long time, ensuring multiple uses before needing to be recharged. I appreciate the inclusion of multiple nozzles with the Waterpik ION Professional. These nozzles cater to different dental needs, providing a customized flossing experience. Whether you require a standard nozzle, a plaque seeker, or a gum massager, this water flosser has you covered. The compact design of the Waterpik ION Professional makes it an excellent space-saving option, fitting well in tight bathroom areas or storage compartments. The cordless feature adds convenience and eliminates the hassle of dealing with cords during flossing. However, be informed this is not really for carrying and travel despite the small footprint. It's important to note that initial usage of the water flosser may lead to some gum bleeding, especially for individuals with existing gum issues. However, with consistent use, I observed a significant improvement in my gum health. The bleeding subsided, and my gums became healthier over time. In summary, the Waterpik ION Professional is an impressive water flosser that delivers outstanding performance and notable benefits for gum health. With strong water pressure, a spacious water container, and multiple nozzles, it provides thorough and customized cleaning. The cordless and compact design adds to its convenience. Despite initial gum bleeding, regular usage leads to healthier gums and a cleaner mouth. I highly recommend the Waterpik ION Professional for anyone looking to enhance their oral hygiene routine.