Fire Pit, Patio Heater Wood Pellet Heater, FP042

I love this item, but there are a few issues. Really needs a bigger base, and should probably have 4 legs instead of 3, mine fell over and broke on a medium wind, nothing dramatic. You need to clean it regularly to keep it performing well, if it gets dirty the flame is pretty low. You can't keep it out as it may blow over, but it does not really turn off, you just empty out the excess pellets and it keeps burning with a low flame, so you can't put it indoors for at least 30 minutes as it keeps smoking. Do not pour water onto the pellets as it will stain the glass tube dark brown, and is very tough to clean.If you buy it, save the foam for the glass tube, and store the tube instead of the whole unit, as the tube cools down pretty quick and doesn't keep smoking like the base. Use a firestarter or tinder to light it, as it takes some time to get going. I had success with different pellets, and even the cheap ones worked well.Even with all the issues, it looks really cool and heats at least as well as the propane patio heaters. If I can get a replacement tube, I will, even if I have to pay.Update - I contacted their customer service, and they are replacing the entire unit for free, plus sent me instructions on how to get more out of the heater. Great customer service!

Great unit, but would be nice to have a glass cleaner brush with it

J'adore l'ambiance, mais ne chauffe pas comme un vrai foyer. S'attendre à ce que le tuyau noircisse après quelques utilisations. Lire les instructions pour le nettoyage. Aussi ne s'allume qu'avec une torche a souder. Sinon j'avais des questions et le service est super!

Bought this for the ambiance, light, and heat. Works perfect and puts off decent heat. It is a very unique and cool addition to our patio! It is built with solid materials and as a metal fabricator myself, I am pleased with the quality. You will get a feel for how many pellets to add for what amount of time you want it to burn. They have also added an ash tray which is a nice addition so you don’t have to make your own. Yes, you cannot put it out but if you plan accordingly that isn’t a big deal. I would recommend to anyone considering buying it!

The worst product I’ve ever seen in my life. My patio was almost caught fire. On the sudden it discharged all the burning pellets on the ground. My travertine got damaged and I have to replace it. It’s unsafe fireplace and it must be banned to be sold in Amazon. I wish if I could remembered to take a picture of the damage that was caused by using it. I will definitely file a claim against the manufacturer. DONT BUT IT it’s unsafe.