FeatherMobility - Black Lightweight Foldable Electric Power Wheelchair - Right Hand Joystick - 33lb Frame

Bought this Feather electric chair for my dad who has had a stroke along other things. I personally tried this chair out and compared its ride to similar chairs. It’s faster and turns much better than similar chairs. My dad is 200lbs and we use this almost every day for a year now. He loves it even though he said he didn’t want it in the first place. It’s also narrow enough to fit through the old doorways in our house. I have to jog to keep up with him on full speed.Need to mention that my 70+ yr old aunt is able to lift this in and out of her SUV.

We bought this chair to ship directly to my father, who is in his 80s. Amazingly, he was able to setup the chair, but was unable to find the battery which had fallen out of the bottom of this damaged box during transit.There is no resolution to his clicks, calls, and emails to Amazon and Simply Medical. Their Customer Care is "simply" confusing, and no way to treat a disabled veteran who requires this chair.Amazon and Simply Medical have requested that my father box up the chair (without the battery), take it to a shipping company of his choice, pay for the return postage, and then they will consider sending him a new chair. Should he send it back in their damaged box?Keep in mind, this is an elderly man who needs a wheel chair just to get to the shipping location. This type of fulfillment is unacceptable. Unfortunately, there is no one to speak with by telephone at Simply Medical to agree to a reasonable solution.