Question 1

Uncomfortable with poor company reviews. Anyone recommend an available alternative?

Accepted Answer

Hi, thank you for your comment about BraceAbility and our BraceAbility Obesity Knee Pain Brace.  From looking at the comments you are referring to, there are several that state this brace falls/slides down.  I have found in my 2.5 years at the company that many customers don't always order the correct size for a variety of reasons.  They might think going larger is better with the thought of using the straps to tighten it up, but this isn't effective as a knee brace needs to fit snugly around the leg in order for it to be successful.  We've also visited with many customers who weren't standing up when they took their measurements and this can make a huge difference as well.  Also customers think if they wear a particular size clothing item, then this is the size they order, or maybe they don't have a soft tape measure so they just order a size that they think will work.  I do see quite a few comments on how well made the item is.  We do offer a return policy through Amazon for any reason as long as the item is in like new condition (no stains, tears, rips, pet/human hair, body dander, various odors, etc) - you might think this is a no-brainer, but you would not believe the items we get back that our customers think are acceptable.  We do ask our customers to take these reviews with a grain of salt as you don't know what has prompted them to write something negative.  These are an off-the-shelf item that won't work for everyone and that's why measurements are so very important.  Our Customer Service Team is pretty good about letting a customer know that the item is not going to work for them if they contact us before ordering.  I certainly appreciate the chance to educate potential buyers out there as to some of the customer issues we deal with on a regular basis and how to help them to understand what they can do to ensure a better experience with their brace purchases.  Thank you again for your feedback.  Janet - BraceAbility Customer Care Team

Question 2

Scared to take a chance on this and wanted to order more than one size.  How much is return shipping? Your the 1st vendor I’ve found to do this.

Accepted Answer

Hi Janet,

Thank you for your interest in BraceAbility! The cost of your label will be deducted from your refund (or you can purchase your own label, if you prefer.) We have an agreement with USPS so the cost to use us for the return label is generally low, typically around $4-$7 USD.

Rebeca
BraceAbility Customer Service

Question 3

I ordered and received the 2xl.  My measurements are 21 1/2 on calf and 25 on thigh.. the velcro top barely fits is it to be snug or should I return ?

Accepted Answer

I had the same problem, but when I ordered the next size it would not stay up, I had a lot of trouble returning product also...  Will not order from this company or product line again

Question 4

Why is it not fsa covered for 4x or 5x?

Accepted Answer

Hi there, 
There shouldn't be any reason it would cover one size and not another. I would try again or call the FSA help line and ask them.

ASIN	B0BTZCLX1H
Age Range (Description)	Adult
Age Range Description	Adult
Best Sellers Rank	#252,921 in Health & Household ( See Top 100 in Health & Household ) #1,179 in Knee Braces
Brand	BraceAbility
Brand Name	BraceAbility
Closure Type	Double Ring
Color	Black
Customer Reviews	3.8 out of 5 stars 882 Reviews
Included Components	Knee Brace
Item Dimensions	15 x 13 x 1.5 inches
Item Form	Brace
Item Weight	1.1 pounds
Manufacturer	BraceAbility
Material	Neoprene
Number of Items	1
Part Number	03K04
Product Care Instructions	Hand Wash Only
Size	2X-Large
Special Features	Adjustable
Specific Uses For Product	Arthritis
Sport Type	Walking
Target Use Body Part	Knee
UPC	810069364216
Unit Count	1 Count
Use for	Knee

BraceAbility Obesity Hinged Knee Pain Brace - Overweight Men and Women's Wraparound Plus-Size Support for Osteoarthritis, Joint Pain, Ligament Weakness, Medial and Lateral Kneecap Instability (2XL)

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