Tineco Floor One S5 Steam Cordless Vacuum Cleaner and Mop, Digital Display with iLoop Smart Sensor, Suitable for all Hard Floors and Pet Hairs (Floor One Series)

Deja los pisos muy limpios, sin rayas y residuos quimicos

Always keeping errors and asking to clean the roller and the dusty water tank

*Customer Service update* As promised here's my update regarding my experience with Tineco's customer service. Their Customer Service Reps are patient, attentive and very friendly. I've interacted with about 5 or 6 of them and each one of them made the experience pleasant. The best way to contact Tineco is through the chat feature on their website. Emails take on average 24 to 36hrs for a response. Phonecalls are tricky as well. I think some are located overseas so there is the timezone difference to consider when calling and when you do get a live person they recommend the chat. 🟩 The Chat Is very convenient and quick. They emailed me a return shipping label once I supplied proof of purchase, the serial number of the machine, a summation of what happened and pictures of the damage. I shipped back everything they requested and they shipped me a refurbished machine ( their refurbished machine tend to be machines returned though the machine has no defects). I was skeptical but once I received the replacement machine I was satisfied. 🟩Shipping + Cost Tineco provided a shipping label at no cost to me. The replacement was shipped once they received my machine NOT while mine was in transport as stated. Overall it took about 2.5 weeks to return and receive the replacement. 🟩Replacement Machine It functions well so far mechanically and has no noticeable defects, scratches etc. Perfect condition. 🟩Overall Tineco gets an A+ for customer service! They were friendly and helpful. They also checked with me via email and phonecall to make sure the machine met my satisfaction. **Original Review* I like my Tineco. It does exactly what it promises to do. Its light weight & takes up very little space. Its also easy use and clean. I use it on average 2 or 3x a week. I bought this version because it has a ( nice, very long) cord. I like to go over surfaces repeatedly and don't want to feel rushed because of the battery constraints of other models. I purchased this machine as gifts for family and finally bought one for myself Dec. 2023 since my family like their machines. 🔸️Cleaning Pros: This machine maneuvers easily. I love the steam clean feature. It picks up everything leaving my tiled floor sparkling. Its also wonderful on wood floors too. 🔸️Cleaning Cons: My only complaint is that I do have to clean corners by hand. This machine simply cannot reach those areas but there are newer models that can. Again I bought this model because of the cord. Its now Feb. 2025 and unfortunately just when I was about to use it, the base inexplicably just crumbled and the empty Dirty water tank fell off. The machine is still under warranty. I contacted Tineco and so far it seems promising. I will update my review in regards to my repair/ warranty experience once it's concluded.so far the customer service has been very nice.

Excelente producto tuve un contratiempo que fue resuelto

Great item way easier to mop and clean my floors and with a regular mop and blanket I feel like the floors come back cleaner. After a few months, I did have one small issue with the device. I reached out to support and they fixed it immediately going above and beyond. I don't mind having a cord because now I have constant power and good steady steam.