Waterdrop Countertop Reverse Osmosis System, No Installation

I like this filter and how convenient it is to have cold or hot water with a press of a button. Their customer service is outstanding. I reached out to them because the unit started leaking and it got replaced promptly. Karina helped me and she was very nice and professional.

UPDATE JUNE, 2025:I never realized I didn’t update my review here so I thought it would be fair with Waterdrop to do so. They reached out to me and said they had to take the filters out of the market while they ran some laboratory tests because they were accused by a YouTuber of being carcinogenic (very grave accusation). They got back to me after a few months and said all their lab tests were confirmed to be negative, which they validated with the proper authorities. The filters are back in the market for a while now. I have updated my review back to 4 stars based on their top notch customer experience.UPDATE APR, 2024:I needed to buy replacement filters for my A1 dispenser, and I just realized it was discontinued!!! the system and the RO filter aren’t available anymore, neither on Amazon nor on the Waterdrop website. I invested more than $600 on this less than a year ago and now it’s useless! I’ll never trust Waterdrop again.UPDATE DEC 06, 2023:After testing the unit a bit more and talking to the manufacturer, I concluded that it wasn't a broken unit but rather a very specific, unusual situation. I suspect it was related to me having it set to the "MAX" dispensing setting, which means it keeps going until it empties the tank, and the tank having run out of either cold or filtered water, in which case it started to filter/cool more, and then after a few minutes, continued automatically with the dispensing. I wasn't able to reproduce it anymore, but I also now refrain from using the "MAX" dispensing setting. I was offered a new unit by the vendor but I refused, since I didn't think this unit was broken nor I wanted to go through the hassle of having it replaced/returned. I was then offered a rebate as an appology and a gift (filtering pitcher), which I did accept. The seller/manufacturer was awesome in the interactions and genuinely interested in fixing my issue. Based on this experience, I have updated my review to 4 stars.ORIGINAL REVIEW:My filter started dispensing water by itself out of nowhere. If I tried pressing the dispensing button, it would starting dispensing another stream of water (I didn’t even know it had 2 holes). Nothing I did stopped it from continuing dispensing, it only stopped when I took it out of the power plug. I tried turning it on again and it kept dispensing until the water tank was empty. I don’t know what happened, but there was definitely a bug. Terrible experience. I was just talking about it to a friend when it stated doing this, no need to say my friend will definitely not get it.

kids liked the cold water function. but it removed too much from the water and we had to refill water too many times a day (we drink a lot). wanted one that re-added minerals and didn't need to refill as much. other unit did not feel as sturdy, this felt sturdy when pressing the buttons/screen.

I was really looking forward to trying this product. I followed the instructions for installation and did the necessary flushing (which was kind of a pain, but I thought for one time it would be worth it). During the flushing, I noticed some water under the machine - but assumed it was due to the fact that I didn't have a very good container to flush the water into. Due to the shape / size, I had to put it under the spout an an angle, so I thought this might have caused the extra water.I tried a glass of water. It was good, but not as good as I had hoped for. Maybe I am too particular, but I don't really enjoy when my water has much taste. This definitely had a taste to it.A few hours later (and after reading some reviews here), I decided that I would put some paper towels under the machine to see if the water was still an issue. After not very long, the paper towels were soaked. The water was coming out from under the machine. I was so disappointed. It also was a pain to package back up and heavy to send back.I will not be using Waterdrop or any of their products in the future. For how expensive this is, it definitely should not have any issues - much less something so major. I decided to order a different machine (Kul).

The media could not be loaded. I wish more companies made products like this having hot and cold clean water dispensed easily is awesome! Idea of this product is excellent its exactly what I want.BUT:1. touchscreen does not register presses well, particularly annoying, because you sometimes need to press the button to get the water to stop and this causes too much of a delay.2. flushing mode says “flusing” on the screen, not very confidence instilling, I hope the filters have better quality control.3. TDS meter reads 18, I expected it to be closer to 0, but at least that is honest. I wish the manual said what the range is supposed to be.4. Manual says to use only with city not well water, inconvenient for a portable unit to not be usable at my cabin.5. “cold” mode cools only down to 41F and by the time it dispenses its actually warmer than shown and does not feel cold enough so still need a separate ice machine to fill and maintain, why couldn't they make it a few more degrees colder?6. every time I want tea and want to use the max “hot” setting, I have to push the button over and over to increase the temperature until I gets to max, it wont stay on the 203F setting!7. you cant just pour more water in if its empty, you have to lift out the tank and click it back it for it to register. Often the wastewater part of the tank is not full so it would be way easier to just pour a bit more water in. if they made the wastewater tank bigger I would have to do that much less oftenI still like it, its functional but I worry about the long term reliability.despite all that I would give it more stars but $700 was pretty expensive and I’m a pretty critical reviewer, if they want 5 stars they should fix at least some of the things I mentioned aboveUPDATE 1: I posted a video here so you can see what I am talking about with respect to cold water temp, it often won’t cool below 50F. In fact you can only get the advertised temperature of 42f cold water if you luckily try to dispense water right when it completes a cooling cycle.UPDATE 2 - lost another star due to quality: after changing the water tank it begins dispensing randomly and pressing the button will not stop it, now I can relate to the other review that that talked about spills, to give you more details it appears to be an electronic issue, the device itself does not leak it will just start dispensing water after a tank change unprompted and then pressing the button wont stop it! The manufacturer offered me to be able to return it, now I will try to and let you guys know how that process goes