Question 1

Are these pillows made in usa? from the fill to the case and the cover?

Accepted Answer

I looked at the tags on the pillow and cover and case made in USA and they manufacture the filling the USA too!  I try to get as many things as I can that are made in USA.  It is a great pillow.

Question 2

How do i get rid of the overwhelming smell of chemicals in the fill? Is it ok to wash it?

Accepted Answer

Viscoelastic foam or “memory foam” tends to have a scent when new. Since the memory foam in our pillows is freshly manufactured and packed, our pillows can sometimes have this scent.

Our apologies for any concern this caused. Rest assured, our foam is CertiPUR-US certified for your safety and does not contain any flame retardants. We never want to expose our customers to anything harmful or dangerous. We're not allowed to paste outside links within communication through Amazon, but if you google CertiPUR-US, their website can tell you more about their foam certification program and what it means.

To reduce the scent, you can place the pillow in the dryer on low for 1 to 2 hours with a couple of dryer sheets. I would also recommend separating the outer removable cover from the inner pillow when doing so in order to allow for more air flow.

Depending on the strength of the scent, you might want to do this more than once.

If you find that it doesn't provide enough help, you can wash the inner pillow and outer removable cover. Just keep in mind that because the pillow is dense and can only be dried on low heat, it may take several cycles to dry. Instructions for washing both are below.

Removable Cover
-To Wash: Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
-To Dry: Tumble dry low. If you do not have a dryer, you can air dry the cover in the sun. Make sure the cover is completely dry before use.

Inner pillow
-To Wash: Secure the zipper closed with a safety pin to ensure that it does not open/spill memory foam during the wash. Wash in cold water, delicate cycle. Do not use fabric softener or bleach.
-To Dry: Tumble dry low 3-5 hours. Make sure the inner pillow is completely dry before use. If not completely dry, place pillow back in dryer and continue to dry until no moisture is found inside.

Always separate the outer cover from the inner pillow before washing either item.

Question 3

Hi, i would like to return the pillow. it is within the 100 day guarantee but it is past the return window on amazon, so how do i do this? thanks.

Accepted Answer

Look on the Coop website or call them.

Question 4

I have slept on a tempurpedic pillow for years. what are some reasons i might change to the eden coop pillow?

Accepted Answer

Hi,

Thank you for reaching out to us. Our Eden Pillow will feel different to you as you are accustom to a solid sleeping pillow which can tend to be very firm. Please read the below information of the benefits of our Eden Pillow:

Eden Pillow:

*Soft density for a luxurious, downlike feel
*Contains gel-infused fill for a comfortable, cooling effect while you sleep
*Memory foam is shredded into cross-cut pieces for better airflow and includes microfiber to prevent it from clumping or getting too compact
*The outer case features a gusseted edge to prevent pillow pinch (when the edges of your pillow slope together and fill gets pushed out from under your neck) and promote a more even surface

We hope this information is helpful,

Holly

ASIN	B0BQRBQ6C5
Age Range Description	Adult
Best Sellers Rank	#1,556 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #15 in Bed Pillows
Brand	Coop Home Goods
Brand Name	Coop Home Goods
Closure Type	Zipper
Color	Classic
Cover Material	Polyethylene/Polyester
Customer Reviews	4.4 out of 5 stars 14,836 Reviews
Fabric Type	Polyethylene/Polyester
Fill Material	Cooling Plus-Shaped Memory Foam w/ gel/Microfiber
Included Components	Bag of Extra Fill, Cool+ Cooling Bed Pillow
Indoor Outdoor Usage	Indoor
Item Dimensions L x W	6.5"L x 1.5"W
Item Firmness Description	Firm
Item Thickness	1.5 Inches
Item Type Name	Bed Pillow
Item Weight	8 Ounces
Manufacturer	Coop Home Goods
Manufacturer Part Number	The Eden Cool+ Pillow
Material Features	Temperature regulating, soft, supportive, hypoallergenic, non-toxic
Model Name	Eden Cool+ Queen
Model Number	The Eden Cool+ Pillow
Number of Items	1
Occasion	general use
Other Special Features of the Product	Adjustable, Cooling
Pattern	Plain
Pillow Type	Bed Pillow
Product Care Instructions	Machine wash the removable cover separately in cold water. Gentle cycle. Use mild detergent. Tumble dry low. Do not use bleach or fabric softner. Do not iron or dry clean. Ensure cover is completely dry before use. Do not machine wash or dry the inner pillow. If the pillow becomes soiled, spot clean with a sponge and mild detergent. Wipe the inner pillow with a clean damp sponge, gently wring out …
Recommended Uses For Product	Back Sleeper, Stomach Sleeper, Side Sleeper, Hot Sleepers
Shape	Rectangular
Size	Queen
Style Name	The Eden Cool+
Theme	Home
UPC	817152022794
Unit Count	1.0 Count

Coop Home Goods Cool+ Adjustable Pillow, Queen Size Plus Shaped Memory Foam Pillows with Cooling Gel, Back, Stomach or Side Sleeper, Neck Support for Sleeping, CertiPUR-US/GREENGUARD Gold

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