Question 1

Can I use the same Ring account for different locations?  I would like to set up a camera in a different state.

Accepted Answer

Hello,

Great question! Yes, locations are a function in the Ring app that allows you to group your Ring devices by their physical location. Your Ring account can have up to ten locations set up. Learn more here: https://support.ring.com/hc/en-us/articles/115005040023-Locations-Information.

If any additional information is needed regarding your Ring question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

All the best,
Nicole from Ring

Question 2

Is the live view longer than a few minutes?

Accepted Answer

Hello,

Great question! Live View will automatically turn off after 10 minutes. Live View lets you stream real-time video from your Ring doorbells and security cameras on the Ring app or on Ring.com without a Ring Protect subscription. Both account owners and shared users can access Live View. Learn more here: https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View.

If any additional information is needed regarding your Ring question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

All the best,
Nicole from Ring

Question 3

Does it come with a power cable? With the device only model?

Accepted Answer

Hello,

Thanks for asking! Ring Indoor Cam (2nd Gen) is a versatile plug-in camera that comes with a 6.5-foot micro USB power adapter. For higher wall or ceiling mounting, the 10-foot micro USB power cable can be purchased separately.

If any additional information is needed regarding your Ring question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

All the best,
Nicole from Ring

Question 4

How much extra to add onto existing ring service?

Accepted Answer

Hello,

Great question! If you have an existing Ring Protect subscription, you can upgrade or change your plan at any time. Ring Protect Basic provides video recording for one Ring doorbell or home camera for $3.99 per month per camera. Ring Protect Plus provides video recording for all Ring doorbells and home cameras at one location for $10 per month. You also have the option of purchasing an annual subscription. Visit our support center for more information: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

If any additional information is needed regarding your Ring question, please reach out to our community team. The Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another by sharing their feedback and experiences with each other. You can find it here: https://community.ring.com/.

All the best,
Nicole from Ring

Dimensions	1.93 in. x 1.93 in. x 3.81 in. (4.9 cm x 4.9 cm x 9.6 cm) including ball-joint plate and camera mount
Available Colors	White, Black, Blush, Starlight, Charcoal
Video	1080p HD, Live View, Color Night Vision
Motion Detection	Customizable Motion Detection
Field of View	143° diagonal, 115° horizontal, 59° vertical
Audio	Two-way audio with noise cancellation
Power	6.5 ft Micro USB Power Adapter (10 ft Micro USB Power Cable sold separately)
Internet Requirements	Requires a minimum upload speed of 2 Mbps for optimal performance
Connectivity	802.11 b/g/n wifi connection @ 2.4GHz
Estimated Install Time	5 to 10 minutes
Operating Conditions	-4°F to 113°F (-20°C to 45°C)
Setup Requirement	Standard power outlet
Box Includes	Indoor Cam (2nd Gen) Privacy cover (attached to camera) 10W USB-A Power Adapter USB-A to Micro USB Charge Cable (6.5 ft) Install hardware Setup Guide Warranty and Safety document Security sticker
Warranty	One-year limited warranty
Software Security Updates	Learn more about software security updates. If you already own a Ring device, visit Software Security Updates in Ring Control Center for information specific to your device.

Ring Indoor Cam (2nd Gen), Security in 1080p HD video, White

Description

Specifications

Common Questions