Question 1

Puzzle had 2 pieces missing

Accepted Answer

I didn't have missing pieces in this puzzle  but I'm a tad hesitant to get Buffalo Games puzzles because I was missing pieces one other time. When I contacted BG, they weren't at all understanding and insisted I was mistaken.

Question 2

Where do I find the lot number of this puzzle to request a replacement puzzle as my puzzle is missing pieces from Buffalo Games?

Accepted Answer

This is what Buffalo has said to other people:  Hello, the lot code is printed on the side of the box. Sometimes it can be hard to find, it can be rubbed off or printed lightly. If you are unable to find it, please just use today's date as a code in the format described and write in the comments that you were unable to locate the code. This code helps us track defects to a specific batch of puzzles so it is useful for us to track down any issues but not absolutely necessary to send you replacement. Thank you!

Question 3

What is difficultly level

Accepted Answer

Buffalo Games selects a wide assortment of images from many different sources.  Our images offer levels of “incremental wins,” for our puzzlers.  In general, the larger the piece count, the more difficult the puzzle.  Puzzlers looking for a more social or light experience, or if you are looking for puzzles for family time with children, you may consider the 100 thru 400-piece puzzles.  The 500 thru 2000-piece puzzles tend to increase in difficulty as the piece count increases.

Thank you for reaching out,
Dan

Question 4

Why is there only 999 pieces

Accepted Answer

It is actually very rare to find an exact count puzzle. Most of them are rounded off to the nearest popular piece count, like 300, 500, 750 1000 etc. There are a few puzzles that are giving exact counts on the back of the puzzle box, like 1020, 756. I forget the brand that is now doing that.

ASIN	B073YF5PTT
Additional Features	Portable
Age Range Description	Adult
Best Sellers Rank	#74,467 in Toys & Games ( See Top 100 in Toys & Games ) #2,344 in Jigsaw Puzzles
Brand Name	Buffalo Games
Color	Multicolor
Customer Package Type	FFP
Customer Reviews	4.6 4.6 out of 5 stars (6,252)
Educational Objective	Organization, Building
Global Trade Identification Number	00079346112463
Included Components	Poster, Puzzle
Item Dimensions	2.13 x 7.94 x 7.94 inches
Item Dimensions L x W	26.75"L x 19.75"W
Item Shape	Rectangular
Item Type Name	Puzzle
Item Weight	8 ounces
Manufacturer	Buffalo Games, LLC
Manufacturer Maximum Age (MONTHS)	1200
Manufacturer Minimum Age (MONTHS)	168
Manufacturer Part Number	11246
Manufacturer Warranty Description	90 Day Warranty Against Manufacturer Defects
Material Type	Paper
Material Type Free	Latex Free
Model Number	11246
Number of Items	1
Number of Packs	1
Number of Pieces	1000
Number of Players	1
Operation Mode	manual
Play Activity Location	Floor
Product Style	Moonlight Lodge
Puzzle Type	Jigsaw
Size	1000
Skill Level	All
Subject Character	Dogs
Theme	Season
UPC	079346112463
Unit Count	1 Count

- Buffalo Games - Moonlight Lodge - 1000 Piece Jigsaw Puzzle for Adults

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