Nespresso by De'Longhi EN650W Gran Lattissima Original Espresso Machine with Milk Frother, Fresh White

We purchased our first of two Gran Lattissmo Expresso machines by De’longhi. Absolutely loved it. BUT——yes a BIG BUT—because within one week the frother ceased to work. It spit hot water at us with every attempt, but just water, no milk. We contacted Nesspresso and participated in troubleshooting using Face time on my iPad with an Nesspresso employee watching the machine do a great job spitting water. We reset the factory settings, took the frother apart, as well as a few other-interventions. Nothing worked. So a new frother was sent to us which took several days to arrive. While waiting for it, I had to drag out an old Keurig machine which I was grateful I still had so we could have our morning coffee. I was so hopeful upon the arrival of the new frother, but it performed identically spitting hot water and no milk. So called Nesspresso AGAIN and AGAIN had a very helpful person at Nesspresso walk me through the identical procedures as the first time with no success. . At that point, the faulty machine was boxed up and returned to Amazon for an exchange. New—number two machine arrived. I thoroughly read the manual again, but I also called Nesspresso once more to ask some questions which the manual did not address. I was told to use milk of a high quality which means high in protein. Whole milk, 2%, and skim milk can all be used. The higher the protein, the better the froth. I was using whole milk with 8g of protein. I now have whole milk and 2% milk with 12g of protein which is higher quality. Also, it is important to remove the top of the frother , before placing the frother in the fridge with milk still remaining in it. The frother mechanism should be cleaned frequently by completely disassembling it and soaking all the parts in warm soapy water for 30 minutes. Then, put the parts in the dishwasher on the top rack after soaking. Milk particles can become dry and stuck inside the frother mechanism which will cause the frother, in time, to malfunction . Thoroughly cleaning these parts and using high protein milk, will hopefully keep things working as they should. Also, if you notice milk residue sticking to the sides of the milk container, that is a sign that it may be smart to discard the milk and fill it with fresh milk. The machine is very easy to use and the extra maintenance is worth it. Time will tell if this machine continues to make great frothy coffee. Can’t say enough about the excellent quality of the coffee drinks this machine produces. That is why I am willing to try this again. The Nesspresso customer service is excellent, and so, for the most part, is Amazon. They made it very easy to return the defective machine to exchange for a new one. My husband says he use to drink coffee because it was warm and nice to have in the morning. Now we are drinking coffee a whole lot more because it tastes good. So far, I highly recommend this product, and hope it keeps up its great performance.

We were kind of worried about buying this since several people had complained about the milk frother not working right etc. But we took the risk (because thats who we are lol) and couldn't be happier. My only complain is that our coffee consumption has double because there are so many fun options to try. lol To those who complained about the frother, try this and see if it helps. After a week or so, it started not creating as thick of a froth, which made me freak out thinking "I knew we shouldn't have got this!" But then I took one of our thin straw brushes and cleaned all the pipes and parts of the milk compartment and... Wa-Laaaah.. went back to working as new. Ever since then every 3-4 days, I clean them thoroughly and have not had any complains. Another advise: after every drink, the machine suggests you use the cleanse function. Don't do that if you are planning to make multiple drinks. Every time you "cleanse," at the begging of making the next drink, some excess water comes out of the frother that will dilute your drink (not fun). Cleanse at the end before you put the milk compartment back in the fridge. Last advice: after you take the milk out of the fridge and before you start making your desired drinks, use a spare cup and hit one of the milk options (like hot foam or hot milk) and wait for few seconds. It will start heating up and then dispense hot water for a bit before it starts actually dispensing milk. As soon as it starts dispensing milk, hit the same button (hot foam or hot milk) and it will stop the process. This way, when you start making your desired drink, you will avoid that little excess water entering your amazing cappuccino or latte etc. I know some of you might not care, but this is for those who do. : ) Enjoy!

Love love this machine. It’s easy to use and the coffee is amazing! I make a macchiato every morning and they are delicious. I will say the maintenance is important. I clean the milk frother every time i use it and deep clean it every 3 days. When I don’t i find that the froth is not working properly . Also I mix a 50/50 ratio of creamer and reduced fat lactose free milk. This mix is perfect for getting a beautiful froth. If I only use creamer there is barely any froth, vs if I use only milk it’s perfect. This is super easy to maintain compared to the others on the market rn. I would definitely highly recommend for someone looking for an espresso machine with low maintenance and easy to use.

I was fond about this espresso machine of how beautiful it is, so I purchased it. The cons for me would be idk how I can make a full 12oz coffee this machine only gives you very very little whether it is a latte, macchiato, etc I’m not sure if I’m missing like a step but that’s just what I’ve been experiencing so I usually do 2 pods per cup. Not to mention these pods are not cheap so you can imagine why I get frustrated. Overall I like the machine very beautiful but doesn’t do the complete job on my personal experience. Also, maybe before purchasing learn about what the color pods mean because I still don’t

Now that I received a machine that works I love it! The first one I got wasn’t frothing the milk correctly and I couldn’t figure out why. After receiving the second one I compared them and noticed that the nozzle on the frother was askew and was mostly like the issue. Second one worked great and I absolutely love it. The return process was annoying because I was dented an exchange. I had to buy a whole new one and do a full return and wait for a refund. Also I had to pay to print the return label at UPS. Not sure when it changed from just scanning the qr code for free so that was an annoyance.