Wallbox Pulsar Max Electric Vehicle Charger (7.4kW, Type 2, Wi-Fi, Bluetooth, OCPP, Indoor/Outdoor, Earthing Protection, 5 Meter Cable, Easy-to-Install Design) Black

Delivery from Amazon was quick. The local installer (Ecoplex, IE) installed and configured it after a few days with ease. Pros: 1. Easy to use: Tethered, you can use it as plug-n-play 2. App is decent enough: configuring the account, scheduling and locking the charger is easy. 3. Charging Schedules: configure time of use, as per your electricity tariff. Cons: 1. App is the main restriction. Too basic. 4. Usage data is basic. Doesn't let you setup the tariff data to generate more accurate reports—you can have only one rate for electricity. Most of the EV plans have time-of-use rates. 5. Buggy app and buggy firmware. If/when they work, they work! 6. The customer support is very slow or, most of the times, useless! Tip: disable auto software updates for the wallbox. Use the factory version for as long as you can. Disable scheduling feature. Manage the scheduling on your EV rather than the wallbox!

Charger was fine when it worked for nearly 11 month. However it started having a number of error messages which grew more frequent. I am now without a charger and having spent nearly four weeks emailing Wallbox ‘customer service’ I am no further forward. They had decided it is a cable issue which they are well aware of, and apparently sending a replacement under warranty but I need to pay for an electrician to test and fix the cable. Needless to say I have been waiting three weeks for the cable and still nothing. Customer service is a joke. Doing some research I can hundreds of people with similar error code problems - so its clearly not just me. But rather than deal with it, they leave you hanging and paying a great deal more money to charge your car at public chargers. *********AVOID **********

Great Charger I had a few cheaper chargers and one expensive one but none are as good as this one

The charger is great and working as expected. One criticism would be the Bluetooth connection for the app doesn’t have the best reach, so you can’t always connect to the app if you’re sat indoors and the charger is at the front

I took a risk buying this charger because some of the reviews weren't good. The charger looked good and videos, showing it working with its phone app, were appealing. I had it installed in January of 2024 and began using it daily. By March, it started to have days where the car couldn't be charged overnight. By May, it had completely stopped working. I contacted the support and they told me the charger was stuck mid upgrade. They told me to have an installer call a technical help number. I thought about it and decided to cut my losses. The cost of bringing an engineer out was too high given that I wasn't confident it would be fixed. I decided to put the money towards a better charger instead. I recommend that you avoid this brand.

Easy to use and works perfectly so far. About a month’s use now

Do not buy. Stopped working after 3 years tried on many occasions to contact Support but no support put many complaints in that nobody is getting back to me no support whatsoever Error code flashing red.

Works well , good connectivity and app , good to have option to buy 5m or 7m cable , no issues so far , would recommend

Customer service at Wallbox is appalling. They sent me email after email of tests. Never once considering it was broken and couldn't chatge my car. They expect you to jave an engineering degree and then still won't help you. They just send another email. This went on for over 12 months. Thank God Amazon have an excellent retun policy

Purchased July 2023, it took a few months to have it installed and then by Dec 2024 it started to disconnect itself and the light would stay red. Now we have to contact Wallbox to see what we can do. Not good enough