Question 1

whats new with this?

Accepted Answer

Hi Jorge, Thank you for your interest in the Sony  WH-1000XM5 headphones! These headphones features our industry leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment. Magnificent Sound, engineered to perfection with the new Integrated Processor V1. Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing. Ultra-comfortable, lightweight design with soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. The stepless slider, seamless swivel and hanger, and silent joints, makes it a pleasure to wear. And, carry your headphones effortlessly in the redesigned case. Hope this helps! -Sam

Question 2

Is the battery replicable?

Accepted Answer

You should not ~need~ to replace the battery. Yes batteries have a finite lifespan but unless the battery is faulty it should last you years with proper care. 
I have had my XM3s since 2018 and I wear them for about 10+ hours a day and charge them overnight using my laptop every single day, and I have had zero issues with the battery life. It probably has deteriorated to a certain extent but not enough for me to notice.
Considering these headphones are advertised with battery lives of up to 30+ hours on a single charge with NC, I think most people will be fine with the default battery for a very long time, unless it malfunctions in which case I'm sure sony could do something. 
Just don't let them die too often. That kills the battery faster.

Question 3

While on a call, is is possible to mute the microphone on the headset?

Accepted Answer

Hi PJ,

Thank you for your inquiry!

Unfortunately you cannot mute the microphone on the headphones, you can only mute the mic using the mute button on your phone.

I hope this helps.

Regards,
Carl

Question 4

It seems like you can turn off anc via app, but can only toggle between anc and ambient using physical button, no turn both off. can you confirm?

Accepted Answer

Hi James,

Good question! In the factory settings, each time the NC/AMB button is pressed, the function switches as follows.

• Noise canceling function: ON (You will hear a notification sound.)
• Ambient Sound Mode: ON (You will hear a notification sound.)

There is good news however! You can select one of the following on the “Sony | Headphones Connect” app to set how you want the functions to change when you press the NC/AMB button.

— Noise canceling function: ON → Ambient Sound Mode: ON → Noise canceling function: OFF/Ambient Sound Mode: OFF
— Noise canceling function: ON → Ambient Sound Mode: ON
— Ambient Sound Mode: ON → Noise canceling function: OFF/Ambient Sound Mode: OFF
— Noise canceling function: ON → Noise canceling function: OFF/Ambient Sound Mode: OFF

I hope you find this information to be helpful!

Regards,
Jess

ASIN	B09XS7JWHH
Additional Features	8 microphones, Adjustable Headband, Auto Noise Canceling Optimizer, Carrying Case, Detachable Cable, Lightweight, Microphone Included, Multipoint Pairing, Multipoint connection, Noise Cancellation, Rechargeable Battery, Touch Control, Volume Control, Wearing Detection
Age Range Description	Adult
Antenna Location	Exercising, Office Meetings
Audio Driver Size	30 Millimeters
Audio Driver Type	Dynamic Driver
Audio Latency	200 Milliseconds
Battery Average Life	30 Hours
Battery Charge Time	3.5 Hours
Best Sellers Rank	#407 in Electronics ( See Top 100 in Electronics ) #24 in Over-Ear Headphones
Bluetooth Range	10 Meters
Bluetooth Version	5.2
Brand	Sony
Brand Name	Sony
Built-In Media	Headphone cable (approx. 1.2 m (47.25 in.)), Headphones, Protective Case, USB Type-C cable (USB-A to USB-C) (approx. 20 cm (7.88 in.))
Cable Features	Detachable
Carrying Case Battery Average Life	30 Hours
Carrying Case Color	Black
Carrying Case Material	plastic
Color	Black
Compatible Devices	Desktops, Laptops, Smart Speaker, Tablets, Telephones
Connectivity Technology	Bluetooth
Control Method	Push Button
Control Type	Touch Control
Controller Type	Bluetooth
Customer Package Type	FFP
Customer Reviews	4.2 out of 5 stars 19,822 Reviews
Ear Placement	Over Ear
Earpiece Shape	Oval
Enclosure Material	Faux Leather
Form Factor	Over Ear
Frequency Range	2.4 GHz
Frequency Response	2.4 GHz
Global Trade Identification Number	04548736132627
Headphone Folding Features	Over Ear
Headphone Jack	3.5 mm Jack
Headphones Ear Placement	Over Ear
Impedance	48 Ohms
Is Autographed	No
Is Electric	Yes
Item Type Name	BLUETOOTH HEADPHONES
Item Weight	8.82 Ounces
Manufacturer	Sony
Model Name	WH-1000XM5
Model Number	XM5BK
Noise Control	Active Noise Cancellation
Number of Items	1
Sensitivity	102 dB
Series Number	5
Specific Uses For Product	Business, Entertainment, Travel
Style Name	Headphones
Theme	Video Game
Unit Count	1.0 Count
Warranty Description	1 year
Water Resistance Level	Not Water Resistant
Wireless Technology	Bluetooth

WH-1000XM5 Premium Noise Canceling Headphones, Auto NC Optimizer, 30-Hour Battery, Alexa Voice Control, Black | Auto Nc Optimizer, Up to 30-Hour Battery, Alexa and Google Voice Control, Ldac Bluetooth 5.2

Details

Details

Description

Specifications

Common Questions