My pump stopped working. I already tried cleaning it. how do i get a new pump?

Dear Customer, Thank you for choosing POLAME cat fountain. Regarding you the issue you mentioned, please check following information: (1)Fill in water between MIN and MAX. The pump will fail if it runs dry. (2)Unplug the fountain then plug it back in. (3)If the motor is humming, try cleaning the motor, making sure nothing is stuck around the impeller.You can also change the foam filter.If the motor is not humming, try replacing the pump. (4)If the above solutions don't work,please contact us at sales6858@outlook.com.

I confused that should the pet fountain be kept running at all times, or is it ok to switch it off from time to time, e.g, when the cats are nappinh?

Hi, for my opinion, I recommend leaving the metal cat fountain running at all times so the filter is continually flushed with fresh water. If it is left off for long periods it is possible for mould to grow on the damp filter, this will not happen if it is left running. Don't be concerned about the cost as it only consumes around 1.5W, so will cost only around 7p per day to run.

Is it easy to be cleaned?

Sure! It is made of total 304 stainless steel and all the parts can be separated. It is super easy to clean and dishwasher safe.

How often should I replace the filter?

Hi,Thanks for your supporting. Normally the filter should be changed 2-4 weeks, depending on the number of pets using the fountain. We recommend using the filter and replacing it regularly. Because the filter can not only purify and improve the taste of water but also filter the hair or food residues everyday to prevent these garbage blocking the pump's water outlet.

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Cat Water Fountain Stainless Steel, 84oz/2.5L Pet Water Fountain for Cats Inside, Ultra-Quiet Cat Drinking Fountains, Dog Water Dispenser Bowl with 1 Cat Waterer Filter, 1 Kit Brushes for Cats Dogs

Cat Water Fountain Stainless Steel, 84oz/2.5L Pet Water Fountain for Cats Inside, Ultra-Quiet Cat Drinking Fountains, Dog Water Dispenser Bowl with 1 Cat Waterer Filter, 1 Kit Brushes for Cats Dogs

Product ID: 418339255

Details

Colour
sliver
Material
Steel
Brand
POLAME
Item Weight
1.82 Pounds
Product Dimensions
19.3L x 19.3W

💧2.5L Large Water Capacity

🔇Ultra-Quiet <30dB Pump

🛡️304 Food-Grade Stainless Steel

125185CFA

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Sold byAmazon SenegalDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

💦 Elevate your pet’s hydration game with sleek, silent, stainless steel style!

TAILORED WATER FLOW - Three customizable flow settings to entice even the pickiest drinkers.
STAY REFRESHED LONGER - Generous 2.5L capacity means fewer refills and more hydration for your busy lifestyle.
EFFORTLESS CLEAN CARE - Simple disassembly plus dishwasher-safe parts keep maintenance stress-free and hygienic.
WHISPER QUIET HYDRATION - Operates below 30 decibels with a subtle LED night light to avoid accidental bumps.
HEALTH FIRST STAINLESS STEEL - BPA-free, dishwasher safe, and built to keep your pet’s water pure and safe.

The POLAME Cat Water Fountain combines premium 304 stainless steel construction with a whisper-quiet pump operating under 30dB, ensuring a clean, safe, and peaceful drinking experience. Its 2.5-liter capacity and triple filtration system deliver fresh water all day, while customizable flow settings cater to your pet’s preferences. Designed for easy cleaning and durability, this fountain is perfect for health-conscious pet owners who want the best for their cats and dogs.

Specifications

Additional Features	Body 304 Stainless Steel, Dishwasher Safe, Guaranteed Value-added Service, Triple filtration system, Ultra-Quiet(<20dB)
Asin	B094N36639
Brand Name	POLAME
Capacity	2.5 Liters
Colour	sliver
Country Of Origin	USA
Customer Reviews	5.0 5.0 out of 5 stars (2) 5.0 out of 5 stars
Dog Breed Size	Medium
Included Components	1 x Cleaning Brush Set, 1 x Instruction Manual, 1 x Pet Water Fountain, 1 x Water Fountain Pump, 1x Activated carbon filter+1 x Pre-filter Sponge
Item Dimensions L X W X H	19.3L x 19.3W x 15H Centimeters
Item Type Name	cat drinking fountains
Item Weight	1.82 Pounds
Manufacturer	POLAME
Manufacturer Part Number	PWF01001
Material Type	Steel
Model Number	PWF304S
Number Of Items	5
Power Source	Corded Electric
Target Species	Cat,Dog
Unit Count	1.00 Count
Upc	602309972127

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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125185CFA

Duties & taxes included

In stock

Sold byAmazon SenegalDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Senegal.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

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The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

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