Question 1

The blue looks navy and the navy looks grey. Which is a dark blue or true navy?

Accepted Answer

I ordered the blue and they are a good rich navy blue.  I can't speak to the grey but agree the pic looks light blue rather than grey.

Question 2

Why are the heels "hallow"? i'm seeing bad reviews of heels collapsing & sinking! can't this be corrected easy spirit??? alot of $$ for junk right?

Accepted Answer

These are cute but there are way too many reports of the heel collapse in the reviews. I worked in a shoe and leather goods shop in college and *never* saw this kind of failure. The heels appear to have a thin layer of rubber separating the inside of the heel from a shock-absorbing material. The bottom of the heel can perhaps be reinforced by a cobbler if a heel plate is added but that assumes there is anything for the plate to hold on to (they are typically nailed to the bottom and years ago no heeled shoe would be sold without one). This might buy some time but overall based on what is depicted in the photos, heel failure is not a question of IF but WHEN.

This isn't a fluke but a design flaw. As such, anyone who reports this situation to Easy Spirit should copy in the reviews in which the words "heel collapse" appear with a question about whether or not they want the liability of knowingly marketing a substandard product.

In conclusion, Amazon needs to remove this shoe an "Amazon Choice". That's not going to happen either, however, unless customers do more than cite the issue in a review. Get on a chat with Amazon in the event you need to return the shoe and let them know what happened and more importantly that it is not an isolated incident. Suggest that they remove the product because somebody could end up with a broken leg if they don't.

Question 3

Has the design problem with the collapsing heels been fixed?

Accepted Answer

Did not know of any problems with collapsing heels. I have had my black pair of Clark’s for 2 years. So far holding up good.

Question 4

Please help find shoe size I need a size 10 in easy spirit shoe called cindie in navy please help

Accepted Answer

No the inside is not removeable

About Us

Customer Services

Customer Support

Regional Access

Legal & Policies

Social

Get the App

Easy SpiritWomen's Secindie Pump

Description

Common Questions