Question 1

Is this a united states company? are the ingredients all raised in the usa, or are some of the ingredients from other countries>

Accepted Answer

Hi, thanks for the question! We are based  out of Natick, MA and produced in a Human Food Facility in Thailand.

Thailand is a world leader in producing foods for people around the globe, and much of the world's tuna fish supply for people comes from Thailand (Thailand is also a top chicken producer for people). As exports are the driving force behind the Thai economy, there are strict governmental regulations in place to ensure the safe handling of food for people and pets. In addition, the processing standards from both the supply and production side must meet strict international standards. 
 
The process entails quality control standards that include keeping the factory in a condition where it can pass multiple annual inspections performed by international entities and third party auditors, each under strict scrutiny. Such inspections ensure that we abide by Good Manufacturing Practices (GMP) regulations and Hazard Analysis and Critical Control Points (HACCP) systems, meeting the demands of the global market. Perhaps the strictest human processing standard is called the British Retail Consortium (BRC). A grade of "A" on the BRC standard is regularly earned.

As far as sourcing, please see below:

Chicken - The chickens we use are raised in a cage free, climate controlled environment. The raising of chickens is indoors, and this allows for greater control over the diet, and as the chickens are not exposed to the elements on a regular basis, it is easier to monitor their health and wellbeing. The chickens we source are part of an Animal Welfare Standard that sets forth ethical treatment guidelines that helps protect livestock and cattle at the farm, during transport and at the time of processing. The diet of the chickens is non-GMO.

Beef Lamb - They are raised in Australia and New Zealand and are grass fed. The regulations in these countries are strict as it pertains to the humane treatment of the animals.

Fish - All fish, with the exception of tilapia and basa, are wild caught in the ocean. As for the fish, it is purchased direct from the fishing companies, and along with the catch, there are certifications from the ships' captains that the catches are dolphin and turtle safe. There is an entity called Earth Island Institute that looks to protect the environment and maintain fishing sustainability, and Earth Island Institute recognizes the practices of our manufacturing facility.

I hope this is helpful. Please let us know if you have further questions or comments.

Question 2

Is this the same recipe as the 'tuna and chicken charm me" that used to come in a yellow package?

Accepted Answer

BFF Tuna chicken charm is still in a blue pouch, but has gotten a new look, and is now called BFF OMG Tuna & Chicken Charm Me! You can see the new packaging on our website: https://weruva.com/product/charm-me/ 
I hope this clarifies  things!

Question 3

May i return 11 of 12 pouches, neither of my maine coons will eat the tuna / chicken?

Accepted Answer

Amazon may accept a return. I'd buy it from you as may Norwegian Forest cat loves it, at bedtime snacktime (aka 3rd supper 😸).

Question 4

Is this ok for kittens?

Accepted Answer

I had weaned and domesticated a LOT of feral kittens, as well as kittens born to domesticated felines. While you want to give them formula then move on to a kitten food, so they get the extra nutrients needed to continue optimal development (just like human babies), the soup battle of the Weruva packets are good for kittens having difficulty switching to a regular diet plus water. You could even dilute it with some bottled water for those that don't exactly know what to do with a bowl of liquid. Especially for blind kittens as the aroma Will help them find it. Buy depending on the age/size of the kitty, you may want to remove or chop up the meat chunks.
Have fun with your furries!!

ASIN	B078JZNP2C
Additional Features	all natural, gluten-free, grain-free, holistic, protein-rich
Age Range Description	All Life Stages
Allergen Information	Barley Free, Gluten Free, Soy Free, Wheat Free
Animal Food Diet Type	Limited Ingredient
Animal Food Ingredient Claim	No Artificial Colors
Best Sellers Rank	#26,013 in Pet Supplies ( See Top 100 in Pet Supplies ) #488 in Cat Food Pouches
Brand Name	Weruva
Breed Recommendation	All Breed Sizes
Container Type	Pouch
Customer Reviews	4.5 4.5 out of 5 stars (2,476)
Dog Breed Size	Small
Flavor	Chicken
Global Trade Identification Number	00878408001451
Included Components	One (1) Case of Twelve (12) 2.8oz Wet Cat Food Pouches
Item Form	Stick
Item Type Name	Wet Cat Food
Item Weight	1.09 kg
Manufacturer	Weruva
Manufacturer Part Number	1833
Model Number	1833
Number of Items	12
Occasion	Birthday
Package Size Name	12pk
Pet Type	Cat
Product Benefits	Naturally hydrating, grain-free, and cat-pleasing.
Recommended Uses For Product	Picky eater, Sensitive stomach, Grain-free, Gluten-free, Everyday use, Hydration support, Dietary needs
Special Ingredients	Grain-free, Omega fatty acids, unique recipes
Specific Uses For Product	Active, Coat, Heart, Indoor, Outdoor, Urinary, Weight, default_no_selection_value
Target Species	Cat
UPC	878408001451
Unit Count	960 Grams

B.F.F. OMG - Best Feline Friend Oh My Gravy!, Variety Pack, Potluck O' Pouches, Wet Cat Food, 2.8Oz Pouches (Pack of 12)

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