---
product_id: 37716512
title: "Managing Customer Experience and Relationships: A Strategic Framework"
price: "137822CFA"
currency: XOF
in_stock: true
reviews_count: 5
url: https://www.desertcart.sn/products/37716512-managing-customer-experience-and-relationships-a-strategic-framework
store_origin: SN
region: Senegal
---

# Managing Customer Experience and Relationships: A Strategic Framework

**Price:** 137822CFA
**Availability:** ✅ In Stock

## Quick Answers

- **What is this?** Managing Customer Experience and Relationships: A Strategic Framework
- **How much does it cost?** 137822CFA with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.sn](https://www.desertcart.sn/products/37716512-managing-customer-experience-and-relationships-a-strategic-framework)

## Best For

- Customers looking for quality international products

## Why This Product

- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

Managing Customer Experience and Relationships: A Strategic Framework [Peppers, Don, Rogers PH D, Martha, Kotler PH D, S C Johnson Distinguished Professor of International Marketing Philip] on desertcart.com. *FREE* shipping on qualifying offers. Managing Customer Experience and Relationships: A Strategic Framework

Review: Great Condition! - The book was in great condition and shipped super fast, i’m renting it for my college course so I am very pleased.
Review: Perfect - Perfect

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Best Sellers Rank | #441,516 in Books ( See Top 100 in Books ) #241 in Customer Relations (Books) #576 in Business Decision Making #976 in Decision-Making & Problem Solving |
| Customer Reviews | 4.5 4.5 out of 5 stars (59) |
| Dimensions  | 6.9 x 1.6 x 9.2 inches |
| Edition  | 3rd ed. |
| ISBN-10  | 1119236258 |
| ISBN-13  | 978-1119236252 |
| Item Weight  | 2.5 pounds |
| Language  | English |
| Print length  | 624 pages |
| Publication date  | November 14, 2016 |
| Publisher  | Wiley |

## Images

![Managing Customer Experience and Relationships: A Strategic Framework - Image 1](https://m.media-amazon.com/images/I/517+F8Nj3yL.jpg)
![Managing Customer Experience and Relationships: A Strategic Framework - Image 2](https://m.media-amazon.com/images/I/51TixtLyfiL.jpg)
![Managing Customer Experience and Relationships: A Strategic Framework - Image 3](https://m.media-amazon.com/images/I/81nZfpuE1DL.jpg)
![Managing Customer Experience and Relationships: A Strategic Framework - Image 4](https://m.media-amazon.com/images/I/912rQLO4dFL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ Great Condition!
*by A***E on January 21, 2021*

The book was in great condition and shipped super fast, i’m renting it for my college course so I am very pleased.

### ⭐⭐⭐⭐⭐ Perfect
*by M***Z on March 6, 2020*

Perfect

### ⭐ BUYER BEWARE
*by S***K on June 20, 2023*

I RECEIVED A DAMAGED ITEM BUT SINCE IT WAS A USED ITEM I KEPT IT FOR MY COURSE AND RETURNED AS IS. I WAS CHARGED FOR THE DAMAGED BOOK I RECEIVED

---

## Why Shop on Desertcart?

- 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016
- 🌍 **Shop Globally** — Access 737+ million products across 21 categories
- 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price
- 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members)
- 🔒 **Secure Payments** — Trusted payment options with buyer protection
- ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews

**Shop now:** [https://www.desertcart.sn/products/37716512-managing-customer-experience-and-relationships-a-strategic-framework](https://www.desertcart.sn/products/37716512-managing-customer-experience-and-relationships-a-strategic-framework)

---

*Product available on Desertcart Senegal*
*Store origin: SN*
*Last updated: 2026-03-02*