My pump stopped working. I already tried cleaning it. how do i get a new pump?

Dear Customer, Thank you for choosing POLAME cat fountain. Regarding you the issue you mentioned, please check following information: (1)Fill in water between MIN and MAX. The pump will fail if it runs dry. (2)Unplug the fountain then plug it back in. (3)If the motor is humming, try cleaning the motor, making sure nothing is stuck around the impeller.You can also change the foam filter.If the motor is not humming, try replacing the pump. (4)If the above solutions don't work,please contact us at sales6858@outlook.com.

I confused that should the pet fountain be kept running at all times, or is it ok to switch it off from time to time, e.g, when the cats are nappinh?

Hi, for my opinion, I recommend leaving the metal cat fountain running at all times so the filter is continually flushed with fresh water. If it is left off for long periods it is possible for mould to grow on the damp filter, this will not happen if it is left running. Don't be concerned about the cost as it only consumes around 1.5W, so will cost only around 7p per day to run.

Is it easy to be cleaned?

Sure! It is made of total 304 stainless steel and all the parts can be separated. It is super easy to clean and dishwasher safe.

How often should I replace the filter?

Hi,Thanks for your supporting. Normally the filter should be changed 2-4 weeks, depending on the number of pets using the fountain. We recommend using the filter and replacing it regularly. Because the filter can not only purify and improve the taste of water but also filter the hair or food residues everyday to prevent these garbage blocking the pump's water outlet.

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Cat Water Fountain Stainless Steel, Automatic Water Fountain for Cats Inside, Ultra-Quiet Pet Fountain Dog Water Dispenser with 1 Cat Waterer Filter for Cats, Small Dogs

Product ID: 353998500

Details

Brand
POLAME
Capacity
2.5 liters
Colour
Sliver
Item weight
825 g
Material
Stainless

💧2.5L ultra-large capacity

🔇Whisper-quiet <30dB pump

🛡️304 food-grade stainless steel

117127CFA

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Sold byAmazon SenegalDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

💦 Elevate your pet’s hydration game with style and silence!

SILENT SERENITY - Ultra-quiet pump operates below 30dB, ensuring zero disruption to your home or your pet’s peace of mind.
HYDRATE LIKE A PRO - 2.5L capacity keeps your pet refreshed for up to 2 weeks—perfect for busy professionals and frequent travelers.
PURE FRESH EVERY SIP - Advanced triple filtration system removes impurities and odors, delivering crisp, fresh water that promotes your pet’s health.
TAILORED FLOW EXPERIENCE - Three customizable water flow modes—waterfall, bubble, and gentle fountain—designed to entice even the pickiest drinkers.
HYGIENE MEETS CONVENIENCE - Durable, BPA-free 304 stainless steel body is dishwasher safe (excluding pump/filter), making cleaning effortless and safe.

The POLAME Cat Water Fountain is a premium 2.5L stainless steel automatic water dispenser designed for cats and small dogs. Featuring whisper-quiet operation under 30dB, three adjustable water flow modes, and a triple filtration system, it ensures fresh, clean water while being hygienic and easy to maintain. Ideal for busy professionals who want to keep their pets hydrated and healthy with minimal effort.

Specifications

ASIN	B094N36639
Additional Features	stainless steel
Brand Name	POLAME
Capacity	2.5 liters
Color	Sliver
Customer Reviews	3.8 3.8 out of 5 stars (4)
Dog Breed Size	Medium
Included Components	1 x Cleaning Brush Set, 1 x Filter, 1 x Instruction Manual, 1 x Pet Water Fountain, 1 x Pre-filter Sponge, 1 x Water Pump
Item Type Name	cat water fountain
Item Weight	825 g
Manufacturer	POLAME
Manufacturer Part Number	PWF01001
Material Type	Stainless Steel
Model Number	PWF304S
Number of Items	5
Power Source	wired
Target Species	Cat
UPC	602309972127
Unit Count	1.0 Count

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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117127CFA

Duties & taxes included

In stock

Sold byAmazon SenegalDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Senegal.

Secure transaction

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TrustScore 4.5 | 7,300+ reviews

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