SAMSUNG Jet Bot AI+ Robot Vacuum Cleaner w/ Object Recognition, Intelligent Cleaning, Clean Station, 5-Layer Filter, Touchless Dust Removal for Hardwood Floors, Carpets, VR50T95735W, White

I am impressed. It cleans well and thus far; the shocking surprise is it's relatively quiet for a vacuum. My Apple Watch reports it as about 65-67 dB with me standing right over it while it is working. Its navigation is excellent- and trust me, and right now, my house would challenge any robot vacuum's navigation. I am in the middle of moving a lot of stuff around and cleaning out things. There's just stuff and boxes all over. Yet, "Snoopy" (hey, it is white with some dark spots!) did a fantastic job getting around everything. Bottom line, it took the black dog hair off the floors and carpets and did not get stuck.It did have a couple times where it seemed to have "issues" returning to the dock- but it eventually decided it was in the right place and backed in. The clean station, as you might expect, is louder than the unit when it empties, but it's brief. For those that complained about it- I'm not sure why. It must evacuate everything that the unit picks up, and it does it well. The bag should last 2 to 3 months. I already own the Samsung BESPOKE JET plus Clean Station and it is the exact same idea. Same size bag with slightly different configuration. The bag packs in the dirt well and trust me when I say it gets a lot around this house mostly thanks to the dog hair (yes, it's that bad, and if I was allergic, I'd be dead).The only negative I can see so far- is that the main unit is a tad tall. It's not going to go fit under some lower sofas, furniture, or beds. If that's critical to you, this is not the unit for you. Plus, I still have my excellent Neato D7, which can, if it chooses to, go on the mission impossible of cleaning under beds and furniture should I need it. 😂The SmartThings app is a bit overwhelming at first, because it encompasses so many assorted products from Samsung, and other companies. If you're not techy, you'll have a bit of a learning curve and could get aggravated. You can always find someone who is tech savvy- and they can help. Part of the issue is that the app does a lot of different things- and it isn't always as intuitive as it should be. However, once you learn the design- you can navigate it well. I think Samsung would do itself a favor if they had a "simple mode" option for the app- especially if someone doesn’t own several products or it’s their first experience with the Smart Things App. I wish they’d refine the app more frequently.I view these units as the "keep it cleaner in-between" cleaner. If you have a super shedder dog like I have, it can help keep you sane. I love my dog, but shedding is his superpower. The minute you neglect to vacuum, it's EVERYWHERE. There is nothing worse than seeing dog hairs where they never should be seen. Ever. Do not ask. For me, these robot vacuums are a miracle! Yes, I liked my Neato a lot, but neato really needs to improve the dirt disposal process. It is too messy. My solution was just to use my regular vacuum to clean it out. That just became annoying. This is why the Clean Station concept is so appealing! It is so well executed by Samsung, having had such a positive experience with the Bespoke Jet- I knew pretty much the quality I was going to get. So far, I am not disappointed.If I ever am, I will update this review appropriately. 😉

I bought this in April, and it has been in service for over a month now with no resolution! And get this... Samsung customer service is SO bad that they have had us mail it in THREE TIMES only to send it back saying there is no issue. Actually, there is a huge issue. The battery won't charge to 100% (and also dies extremely quickly), so the robot never finishes a cleaning cycle. How is it even possible not to detect this issue after 3 mail-ins? Are they just trying to play mail tag with me until the warranty expires? I loved this vacuum, but it broke for no reason in such a short time, and my husband and I are receiving ZERO support getting it fixed or replaced. He has spent so many hours day after day with Samsung via text and phonecalls, not to mention the $1,300 down the drain because they refuse to replace it or acknowledge the issue. When we can afford to buy a vacuum again, it will not be this brand!!Update: it has now been TWO MONTHS, still with no resolution. They are telling us we have to pay for a replacement part that we did not break (while the vacuum is still under warranty)! This is not a part that is easily found, and we have to figure out how to contact their parts distributor if we want to buy it at full price. And get this.... they sent it back missing another part that was not missing when we mailed it in (for the third time)!!!! This is legit the worst customer service I have ever experienced in my entire life. I've gone from a huge Samsung fan to NEVER AGAIN. Save yourselves.Update 2: The battery has degraded fully now, and the robot vacuum no longer functions at all. It has been over THREE MONTHS since we first reached out for help. Samsung finally said they would send a battery... but that was promised over three weeks ago, and I still haven't received any tracking info. When I reached out about the status of the part, they only told me the case was pending and that "we must wait for an update." Ok.... WHO is responsible for updating this case??? After nearly 3 months of this headache, THE CASE SHOULD NOT BE PENDING WITHOUT REASON. No one could say why it was pending or when (or if) I can expect the part. Suddenly, they started rejecting the case without contacting me. I had to call several times to open it again, and once again they couldn't explain why the case was getting closed! Where is my battery!? Low and behold, they've demanded that the vacuum is mailed in a FOURTH TIME. Samsung customer service is a total dumpster fire and I regret ever purchasing this junk piece of plastic. We'll see what additional damage they manage to send the vacuum back with this time. Stay tuned.Update 3: What's sad is that I'm not even surprised that the vacuum came back still broken after the fourth mail in. I think it was Samsung's goal all along to make us give up, and at this point I never want to have another interaction with them again. It is pathetic that this company is Apple's biggest competitor. The only reason that they can compete is because people don't realize how horrible Samsung support is until they go through an experience like this. I also own Apple products, and their support is far superior to Samsung, and also way faster! Literally any vacuum you can find is better than this one.TLDR; We gave up on this horrible device, and instead bought a Roborock S7 Max Ultra, which we have been using for a couple of weeks now and love. Do yourself a huge favor and avoid buying a Samsung robot... or anything else for that matter. Roborock has all the same features, plus some, AND mops for the same price. Not sure how their customer service is, but it can't possibly be worse than Samsung. UPDATE 6/2024: Roborock S7 Max Ultra still going strong! We love it. Samsung, on the other hand... never functioned correctly again.

Less than 3 months in the vac can't find the cleaning station, 3 chats and some trouble shooting over a Saturday determined it all needed to go back for repair. Two chats and an email indicated I'd get a return label that would include pickup at my door, but when I tried to sched it with UPS, I was informed that I would have to pay. A third chat again said it's included and I was give a phone number for the wrong dept to deal with it. After a transfer I was told that pickup Is NOT included, I would need to drop it off. I have a bad back, and carrying this into a store is going to be more than a bother, but I want the thing back ASAP as its painful to use my reliable Dyson. The last phone number given had to be contacted in business hours so I was too late to get a hand with it in the weekend. Mixed messaging does not instill confidence in a company I tend to trust for consumer electronics.UPDATE: 5 months after the repair was complete, my vac is working great. Just had to replace the bag in the station for the first time since it came back. A red light on the station and a message in the app let me know it was time.It runs 3 days a week for 90 minutes each time and vacs hardwood, carpet and runners all very well.I've found that if it starts go return for a charge before finishing, or if its battery runs down before it can get back to the station to charge, then it needs a cleaning of the sensor area and roller. I do this about once a month and give the dust bin a good cleaning too. I bought second filter for the dust bin so the freshly cleaned one can dry for a few days while the vac goes back to work.