i ordered this, but i received a used one that had been returned, and sent to me as a new product! unsanitary & unacceptable!! how can this happen???

I wouldn’t know. You need to communicate with Amazon

A question for the 4All Family team- I need to transport 8 .5cc prefilled syringes without needles. Which cooler will best fit these?

Hello, Thank you for your question, we hope you are doing well! For this scenario we would recommend using one of our largest coolers which are listed below. -4ALLFAMILY VOYAGER COOLER B08J6WQZ2P -4ALLFAMILY EXPLORER COOLER B07SYZ22GS -4ALLFAMILY Big Nomad COOLER B0964ND8Y3 You can find the preferred cooler by searching them on the Amazon Search bar or by searching their respective codes that you see in the brackets. The best from the three coolers is the Voyager as it can be used as a mini-fridge to keep meds cool indefinitely. If you need to transport meds you can go with the Big Nomad as it will keep your syringes cool for 28 hours. We hope this helps! Warm regards 4ALLFAMILY TEAM

How many Enbrel pens will this hold?

Hello, Thank you for your question! The 4ALLFAMILY NOMAD 48H 7 PEN INSULIN COOLER can hold 5 Enbrel pens. Hope this helps! Best regards, 4ALLFAMILY TEAM

How many pens such as Ozempic will fit with the biogel inside together??

Hello, 4allfamily Medicine cooler travel case, 72 hour cooler model will hold 4-5 ozempic pens. Kind regards, 4allfamily customer care team 💙

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Nomad Big 48H 1-7 Pen Insulin Cooler Travel CASE Medicine Cooler TSA Approved Box EpiPen Carry Case Medical Travel Cooler Bag Diabetic Pen Travel Hard Shell Insulina with Biogel Ice Pack

Product ID: 342263409

Details

Brand
4ALLFAMILY
Capacity
900 ml
Color
Blue
Included Components
Biogel Ice
Item Weight
0.73 Kilograms
Material
Stainless

👜Fits 7 insulin pens, compact design

✈️TSA approved for hassle-free travel

❄️Keeps meds cool up to 52h

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Description

❄️ Travel smart, stay cool, and never miss a dose!

EFFORTLESS SETUP - Freeze 6-8 hours, activate with warm water, insert meds, and go—no batteries or wires needed for stress-free travel.
SPACIOUS YET SLEEK - Holds up to 7 insulin pens or injection devices without adding bulk—discreetly fits in backpacks, totes, or carry-ons.
ADVANCED BIOGEL COOLING - Innovative Biogel technology freezes at 36°F to keep meds stable—no more melted ice packs or frozen insulin.
EXTENDED COLD RETENTION - Maintain fridge-level temps for up to 33 hours and cool temps up to 52 hours—perfect for long trips or hot climates.
AIRPORT READY CONVENIENCE - TSA-approved hard shell case glides through security with ease, so your meds stay safe and accessible.

The 4ALLFAMILY Nomad Big 48H Insulin Cooler is a TSA-approved, hard-shell travel case designed to keep temperature-sensitive medications cool for up to 52 hours. With advanced Biogel insulation technology, it safely stores up to 7 insulin pens or injection devices in a compact, lightweight design ideal for long trips and hot climates. Easy to use and airport-friendly, it ensures your essential meds stay protected and ready wherever life takes you.

Specifications

ASIN	B0964ND8Y3
ASIN	B0964ND8Y3
Additional Features	Biogel Cooling, TSA Approved, Extended Cold Retention
Best Sellers Rank	#28,463 in Health & Household ( See Top 100 in Health & Household ) #59 in Diabetic Care Organizers & Travel Kits
Brand Name	4ALLFAMILY
Capacity	900 ml
Chamber Depth	4 Inches
Color	Blue
Container Type	Bag
Customer Reviews	4.6 4.6 out of 5 stars (623)
Date First Available	May 29, 2021
Included Components	Biogel Ice Pack
Insulation Material Type	Biogel
Item Dimensions D x W x H	7.9"D x 3.3"W x 8.9"H
Item Weight	0.73 Kilograms
Manufacturer	4ALLFAMILY
Manufacturer	4ALLFAMILY
Manufacturer Part Number	BASIC
Material Type	Stainless Steel
Model Name	NOMAD
Pattern	Solid Blue
Product Care Instructions	Place your Biogel pack in the freezer for 6-8 hours. When you take it out, put it in warm tap water for around 3 minutes before you insert it into the cooling bottle. Put your medicines inside along with the frozen pack and close the cooler. After use, clean the cooler with mild soap and warm water, then air dry.
Product Dimensions	7.9 x 3.3 x 8.9 inches; 1.61 Pounds
Recommended Uses For Product	Medical purposes (e.g., insulin, diabetes, rheumatoid arthritis, growth hormones)
Shell Type	Hard
Size	2 Piece Set
UPC	615666277767
Unit Count	1.0 Count
Warranty Description	1 Year Warranty Included
Warranty Type	variable warranty
Water Resistance Level	Not Water Resistant

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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123683CFA

Duties & taxes included

In stock

Sold byAmazon SenegalDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Senegal.

Secure transaction

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TrustScore 4.5 | 7,300+ reviews

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Very reliable shop with genuine products. Will definitely buy again!

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The MOLLE sheath is of exceptional quality. Very happy with my purchase.

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