Sonic-Fusion Flossing Electric Toothbrush Water Flosser, White

TLDR: If somehow the flosser doesn't respond to the toothbrush's signals and the radio and toothbrush resets don’t work, drain the toothbrush's battery completely by setting it idle for a week or so and reconnect the set to power. Make sure you place the toothbrush in the base before reconnecting the set to power. Waterpik offers great customer service and the device works great and does what it's supposed to do most of the time. ----------------------------------------- I bought one 2.5 years ago, and after less than 2 months of using it, the flosser stopped responding to the toothbrush's command. I don't know how it happened but I knew it was a housekeeper who unplugged the device as he had to clean the counter. After a few days of testing the flossing function and trying the troubleshooting techniques without success, I gave up and contacted Waterpik's customer service. They asked for anything, you know, that would allow them to honor the warranty. The process was a bit annoying (just a bit, and is absolutely nothing compared to arguing with insurance about coverage) but Waterpik in the end sent me another set for free which I'm still using today. Being the environmentally conscious and lazy person I am, I kept the first set because it'd be a chore to dispose of it properly, so I just put it into the original packaging and stored it in the vanity cabinet. Last year, I had to move to another state and while I was packing stuff up, I saw the set and decided to give it another try before completely throwing it away. And it xxxxing worked!!!!!! Now that I commute in between cities, I've placed one at the residence close to my workplace!!! Also I've been periodontitis free for the past 2 years! Thanks Waterpik!!

I love the concept of the toothbrush I do wish the water was on a different area because I feel like I’m constantly hitting the water pick while brushing but it cleans teeth amazing. Great accessories great for your gum health good power the handles good.

This is a great product. I always put off flossing my teeth, but did it for dental health reasons. The water Pick, combined with the brushing action is both quick and easy to use and leaves a feeling that your mouth has been thoroughly cleaned. Definitely not a budget item. It costs about $200 including tax.

This is a great product. It brushes and flosses simultaneously for a great clean. This is my third one as the motor for the water pick gives out at the 18 month mark on the last two identical units.

I bought the Sonic 2.0 as a replacement for my first Sonic in August 2024 when the the water flosser on my first machine stopped working. The brush worked fine-- but the flosser simply stopped functioning-- dead. No connection. I shrugged thinking this was a fluke and spent the $199 to replace it. Four months later the same exact thing happened again. The brush works fine. The water flosser is dead. No connection. No power. I emailed customer service and within 24 hours they responded with instructions on how to restart the flosser. The instructions were clear, the tone was sympathetic and supportive and it worked like a charm. They suggested I get a surge protector in the bathroom. So this may have been the issue. I wish all companies were as responsive and helpful and provided such great service. No complaints here. The product now works perfectly and I am very satisfied with the product. .

This product is great. This was referred to me by my dentist. I was really impressed the first time I used it. My mouth and teeth felt awesome. I never felt I was actually getting my teeth clean until I used this. The flossing really cleans in the hard to reach places between teeth. It feels so refreshing after every use.

This is an amazing setup and actually the second one I’ve bought. The first lasted about 5 years before it started to get worn and dirty from regular use. I’ve historically had pockets in my gums and used to get lectured at every dental cleaning for not flossing enough. This completely changed that routine—it does the job thoroughly and makes flossing easy and consistent. My gums have never been healthier since using it. Overall, it’s one of those products I wish I had started using sooner.

Unfortunately, I don't recommend this product for the following reasons: 1) The button to turn on/off the water flosser is directly below the button to turn on/off the toothbrush. I can't count the number of times that I've inadvertently pressed the flosser button and water sprays everywhere. It's easy to press this button because of its location on the toothbrush, and also because the handle for the toothbrush is small in diameter and slippery when wet...and of course it's going to get wet...so it's tough to avoid pressing buttons while trying to hold onto it. I can disconnect the water flosser to avoid this problem, but that defeats the purpose imho and is a hassle. 2) I seem to spend an inordinate amount of time keeping this unit clean. The toothbrush and base have lots of crevices. 3) At this price, I expected a better product, especially from Waterpik. It’s just meh. Not great, not terrible. I can work around the above annoyances, but wish I hadn’t spent so much money on it. I gave it 3 stars because the water flosser does a good job, and the reservoir holds a sufficient amount of water compared to the "all-in-one" models, where the water reservoir is in the handle. If you have a dental implant, you need a water flosser. Once this toothbrush/flosser needs replacing, I'll look for a different design. Hopefully Waterpik will come up with something better. UPDATE: Not long after giving this product 3 stars and a "Meh" review, the flosser stopped working. Actually, it won't STOP working, and wants to run continuously when the unit is plugged in. Now all I have is an expensive electric toothbrush. It gets one star.

I had one of these and loved it. I even rave about the product to my friends and bought one for Christmas as a gift for one of my best friends. It ended up being a mistake with plenty of consequences. The unit didn’t work, and after several attempts of investigating it once she turned it over to me, I found that the base unit and the toothbrush don’t match IDs, so the highly touted wireless connection didn’t work and would never work since they are tied to the unit’s ID. This careless mistake on the manufacturer’s side meant I was forced to take back the present and return it. I had to then personally repack it and bring it to the post office and pay $66.60 to ship it back. Amazon is only going to reimburse me for half of that, and only weeks from now. Terrible service on both Amazon’s part (I’ve always been able to get returns picked up but they don’t offer it anymore) as well as Waterpik for screwing up in the first place!

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Truely believe the product is a faulty given a large number of reviewers came back here with the same issue with wireless water flossing after a few months of use. I have contacted Amazon to contact seller for warranty services or compensation, if any. Will be back to update here upon their response. Update: 24/01/2023 got a auto-reply from the system that the seller of my unit is no longer Amazon, so I am not able to ask for further support. Will face a dispute under Australian consumer law.

Hi sir, I received my order today, but after had charged 6 hours, it was not working. I pressed both Brush and floss button and not response at all. what should I do?