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A practical three-step method for saying no in any situation―without losing the deal or the relationship, from the author of Possible and Getting Past No “In this wonde

| Best Sellers Rank | #18,986 in Books ( See Top 100 in Books ) #26 in Business Negotiating #63 in Interpersonal Relations #81 in Romantic Suspense |
| Customer reviews | 4.6 4.6 out of 5 stars (479) |
| Dimensions | 13.97 x 1.47 x 20.83 cm |
| Edition | Illustrated |
| ISBN-10 | 0553384260 |
| ISBN-13 | 978-0553384260 |
| Item weight | 1.05 Kilograms |
| Language | English |
| Print length | 272 pages |
| Publication date | 26 December 2007 |
| Publisher | Bantam |
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