I had a very frustrating experience with the UFO 2 and FOREO in general. After using the device for just a week, it stopped working properly (the bluetooth wasn't connecting and it kept turning off even when fully charged and in the middle of a treatment). While FOREO did replace the unit, the issues didn’t end there. The subscription linked to my original faulty device continued to charge me (£10/month) even after I went through the warranty process. I ended up paying for a new subscription on the replacement UFO 2 as well, just two weeks after my first payment. I wasn’t aware the original subscription was still active, especially since I went through their warranty claim and had disconnected the device from the app. Unfortunately, FOREO has refused to refund me for these duplicate charges, stating they "can’t" do so. I imagine they are aware of the issue and even though it would be easy to include a step to deactivate any subscriptions during a warranty claim, they like to take more money. On top of this, the UFO 2’s heating and cooling functions are surprisingly short-lived, and honestly, I’ve found them underwhelming. While the concept of the device is great, the execution and customer service left much to be desired. I didn’t mind paying for a premium product, but I expected far better quality. I would advise anyone considering this to think twice before purchasing. I regret falling for the IG and influencer marketing that is alive and well for this brand.
