Product Description ComfortCam Pro baby monitor is the easy, reliable and safe way to stay connected to your child anytime. Convenience: Free ComfortCam Pro Apps available on iOS & Android for smartphone and tablets allow you to use the devices you already carry around with you to personalize your viewing experience. Reliability: ComfortCam Pro runs off your local wireless network in your house which is the strongest reception available today. It does not require an Internet connection to work while at home, unlike other WiFi cameras. Security: ComfortCam Pro does not store any of your video streams on outside servers. Instead, the video streams directly to your smartphone or tablet, so you can be assured that your privacy is safeguarded. Full Room Coverage: Pan (350 degrees) and tilt (120 degrees). Use ComfortCam Pro to scan a room and watch your child play. Zoom in for a closer look with a pinch of the fingers, swipe up or down to pan and tilt with the largest range of motion of any camera available. High Definition Video in Day or Night: ComfortCam Pro uses 11 high-sensitivity infrared lights to automatically switch between day & night mode while giving you the clearest HD picture available. Visual Sound Bar: The only in-app solution to have a visual sound bar providing you a clear and easy display of the sound level in your child’s room. Movement & Sound Alerts: ComfortCam Pro also offers audio and visual movement alerts. Give yourself extra peace of mind by setting your camera to instantly alert you on your smartphone or tablet when movement or sound occurs in your child's crib or bedroom. Photo & Video Recording: Do you ever wish you could capture those precious moments of your baby singing, talking, or playing in their crib when you are not there? Now you can safely and securely record directly onto your smartphone, tablet, or camera and easily share them with family and friends. Shared Viewing: ComfortCam Pro can be viewed by up to four smartphones or tablets at the same time. Great for parents and grandparents alike. User Privileges: Control the shared viewing access with our custom privilege settings. Activate or deactivate user access with the simple click of the button. Great for babysitters. Split Screen: View any four cameras simultaneously on your smartphone or tablet to keep an eye on the whole family. ComfortCam Plus (optional): Unlimited remote viewing access for only $9.99/month. Purchase available within the app. See your baby while you are outside of your home anytime, anywhere with this optional monthly subscription service. Whether your at the grocery store, at work or traveling anywhere in the world. Manufacturer Remedy Information Below are several important tips that should take into consideration when setting up and using ComfortCam at home and on-the-go (remotely) ComfortCam Camera Place your camera(s) in a location where you have strong WiFi reception: A simple way to tell is to turn on your smartphone or tablet’s WiFi and hold it exactly where you would like to place your ComfortCam camera. If the WiFi shows a strong consistent signal you are good. If the signal is weak, try a different location and repeat the process until you find a strong signal. You can also download a “WiFi analyzer” App from the Google play or iTunes store which will show much more accurate details of your WiFi signal strength. Factors that can affect performance of your ComfortCam camera Data providers (Broadband, DSL, Cable, Satellite, etc.) can affect the camera’s performance. Even though you may have a strong WiFi signal where you placed your camera, if your data provider is having interruptions or outages or you have multiple devices running on your network you may encounter connection issues and slow camera functionality when accessing your camera. One way to check this is to download an “Internet Speed Test” App from Google Play or iTunes. Once downloaded, turn on your devices WiFi and run the test to see your data provider’s performance ComfortCam App Factors that can affect performance of the ComfortCam App: When in the same location (i.e. the house) as your ComfortCam camera we recommend you set your smartphone or tablet to the same WiFi network. This will minimize connection issues and slow camera functionality that you may encounter when using data providers (Broadband, DSL, Cable, Satellite, 3G, 4G or LTE). Factors that can affect performance of the ComfortCam App remotely: When outside your WiFi network (which the camera is set to) be aware that data reception (3G, 4G, LTE) on your smartphone or tablet can be slow which may cause connection issues and slow camera functionality. WiFi networks are not perfect. Even though you may see a strong WiFi signal at your location, the data provider could be slow and connections could be dropped. To help correct the problem try moving to an area where you have a better data reception (3G, 4G, LTE) or switch to another WiFi network provider. P.when('A').execute(function(A) { A.on('a:expander:toggle_description:toggle:collapse', function(data) { window.scroll(0, data.expander.$expander[0].offsetTop-100); }); }); Brand Story By ComfortCam See more
H**Y
Don't buy this anymore, THERE IS NO CUSTOMER SERVICE!
To begin, I just want to say that for the past couple months we have not been able to reach ANYONE via customer service/tech support. Who knows how long this has been going on? My wife and I bought a comfort cam for our twins almost 3 years ago. It worked great for them, and any time we needed support, whether it was for tech support on the initial setup or otherwise, someone was always there for us. However, we've been using this same camera for our 1 year old boy, and the following transpired. Our internet went out a couple months ago, and it turned out we needed a new modem. Ok, no big deal, we got that replaced and had to essentially reboot/reconnect all devices in our house. All but...you guessed it, the comfort cam! For some stupid reason, there is a design flaw in the engineering because you can't reconnect automatically through the settings on the app. No, it says you have to contact tech support. Why, I have no idea. This seems to be a very simple thing to design in the app, but okay, fine we had good experience contacting tech support in the past. Only now there is simply nobody at the wheel. Literally. NO ONE. My wife tried for weeks to contact them via e-mail (now the only option there is, no more phone line). I finally wrote some strongly worded e-mails, hoping that someone who cares would finally get involved, to no avail. My guess is nobody works for this company anymore. I believe it was a husband/wife team that founded and created this company, and pretty much ran it out of their home. I hate to speculate, but perhaps they got divorced and this was collateral damage; OR they simply don't give a crap about their customers and will let this company wither and die slowly. It makes no sense, let customers know somehow that this is the case. Why have an e-mail with nobody on the other side? You obviously removed the phone line for a reason, so what gives? The shame of it was that this was a good product, and would have received 5 stars if they just maintained customer service. Shoot, even if they just designed the app/product so we could have simply reconnected the device once we got a new modem, we'd personally be no worse for the wear. But when you design a product that relies on customer care/service, you damn well better ensure that customer service is in tact! So, DO NOT BUY THIS PRODUCT. If you do, just know that you will have NO tech support or any assistance, and if you ever need to reconnect the device for some reason, well, you are out of luck.
S**S
So many cameras, yet so few as good as this one.
This purchase was a gift for the father and mother of my first niece. Features are abound with this baby monitor, as it does what I feel should be quite standard in any premium cam: infrared, Wi-Fi, etc. The feature to pan and tilt are very compelling, as well. As far as the quality of the features, I found them to be very sufficient, and not half-baked.Here are some tips that might make it easier for you to understand if this monitor will work well for you:1. You should be at least somewhat technically-inclined! If you didn't need weeks of hand-holding when you got your first smartphone, you should be fine. Setting the device up was straightforward, but a tad bit long.2. Their technical support staff are very helpful, should you need ever need to call them.3. You should have a fast and stable internet connection at home and where you will be most-often using the camera (for remote viewing.)4. You should have smartphones or tablets that can access the features. I tested the app on iPhone, iPad, and Android without any problems.If you meet these criteria, you'll be happy with this purchase, though I do caution you that to use the remote features requires that you purchase an optional subscription (it's reasonably priced.)
J**M
Well worth it and great for the whole family including grandparents
After spending countless hours researching monitors, I’m glad I came across ComfortCam. It does everything I want a monitor to do for us since our children are a little older. I'm also a big fan of the remote access feature, it's great. My husband and I use it all the time from work or date night. We also gave the grandparents access as well. Kids love it because grandma and grandpop can say hi through the speakers on the ComfortCam. We are very happy with this purchase and have told our friends about it as well.
L**B
A+++
This is the second Comfort Cam I have used in the past year and a half. The first I ordered online from Amazon. I could not for the life of me figure out how to set it up (full disclaimer: I'm a technology dummy) so I called Comfort Cam's customer service number. But you have to be home and baby-free to walk through the installation on the phone, however, and I am always at work or with my baby, so the customer support staff offered to set up either an evening telephone conference after my baby went down, or a Saturday or Sunday telephone conference, so that we could walk through the installation over the phone. As a single mom, these accommodations were really appreciated! I ended up talking with Gene for 45 minutes on a Saturday morning - we walked through all of the steps, and had an overall delightful conversation. Turns out the antenna was broken on the first camera so Gene sent me a replacement camera at no charge.Fast forward almost one year. I moved into a new home and went to set up the replacement camera that Gene had sent me. (For inquiring minds, I didn't really need the camera the way my previous home was set up so I didn't set up the replacement camera upon its receipt). I was able to set it up on my own for the most part, but still accidentally signed up for remote access at an additional charge (note the above disclaimer). I called the Comfort Cam customer support to ask about a refund and I reached Gene again! He was extremely helpful and refunded the remote access fee in short order. Since setting up the replacement camera, I use it every night. Not only can I hear my baby crying when she refuses to go to sleep, but now I can also watch her dance in her crib and throw her blankets, stuffed animals, etc. over the rails when she has a hissy fit. It's hilarious. And I feel confident not rushing to her side all of the time because I can see what she's up to and know that she's safe. But more to the point, it's a great product with a great customer service team in place. Gene told me in our initial conversation that the company was started by a husband and wife team who wanted to create a product that they would use for their children, and that personal touch shows. It truly seems like a successful company with decent sized, professional operations but with a mom and pop touch. Doesn't get much better than that.The product itself has all sorts of functions. I won't list them all, but you can manipulate the camera pretty much however you want from your phone. And you can do it ALL from your phone (or iPad or other device if you want to pay for the remote access) - point being, you don't need another monitor to carry around, just your phone. And you can speak into the app if you want - e.g., if my baby is running amok, I can say "Close your eyes baby doll" and she can hear me say it and close her eyes (though she rarely does). I am very happy with this product. And, as stated above, very happy with the customer service. Gene has done an excellent job representing this company. I would definitely order this product again.
Trustpilot
2 weeks ago
2 months ago
