Question 1

Is this supposed to be applied while wet? I was rubbing it in so long that I thought it was supposed to be applied while dry.

Accepted Answer

Body butter should be applied on dry skin. Massage onto skin and allow to sink in before dressing. Shea body butter is one of our best moisturizers, it takes a bit longer to sink in!

Question 2

Mine is not creamy. Kind of hard. Need to get out with spoon. Is something wrong.

Accepted Answer

Yes it should be creamy but the original formula was so good the only lotion I'd use. I'm pissed I gave away two of them because they changed it and it SUCKS NOW. Scent changed, benefits changed, moisturizing quality surpassed 100% and is  5% now. I'm so annoyed they should have mentioned it was different. I thought they changed packaging at first. My hands are so dry and it's not even winter the original formula healed my cracked fingers and chapped lips (in winter) I gave away so many of these lotions and i am crying over it. Wish I had a warning I'd have bought them all. It's WHACK NOW. I have so many of the new ones that I wouldn't even give 42$ for dollar store lotion.

Question 3

Is this the old formula or the new vegan one? Can you kindly confirm that the product shipped is the old formula please

Accepted Answer

Hi there! Thanks for being interested in The Body Shop Shea Body Butter! This is the new best ever formula of our Shea Body Butter, which was recently reformulated to enhance its performance even further and provide 96-hour nourishing moisture. All our new body butter formulations are also now formulated with over 95% natural-origin ingredients and vegan certified by The Vegan Society. Hope this helps!

Question 4

Why do you use these ingredients: Dimethicone, Phenoxyethanol?

Accepted Answer

Hi there! Thank you for reaching out! We use several silicones in some of our products. As new information becomes available, we review the safety and environmental impact of these materials. We only use environmentally-friendly, safe silicones in The Body Shop products, so you can use them with confidence. Read more here: https://www.thebodyshop.com/en-us/about-us/ingredients/about/a/a00022 Hope this helps!

Asin	B00HMYCDXE
Best Sellers Rank	#67 in Body Butters
Item Model Number	1097386
Manufacturer	The Body Shop
Product Dimensions	2.8 x 2.76 x 1.22 inches; 2.47 ounces

The Body Shop Body Butter | 96Hr Nourishing Moisture, For Dry Skin, 1.69 Oz

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