Contact Center Management on Fast Forward: Succeeding in the New Era of Customer Experience
Product ID: 163232660
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Description
Contact Center Management on Fast Forward is the most widely read book on contact center management available today. Trusted for its accuracy, clarity, and proven guidance, it has become required reading in organizations around the world. This fourth edition is updated with new guidance on customer expectations, omnichannel, social media, performance metrics, strategy, and much more!
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| Best Sellers Rank | #173,968 in Books ( See Top 100 in Books ) #121 in Customer Relations (Books) #1,272 in Business Management (Books) |
| Customer Reviews | 4.8 out of 5 stars 139 Reviews |
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