Question 1

Hello togo! do you guys sell containers only? the bag is so awesome! and i fee that i can add some extra containers. please let me know

Accepted Answer

Hello there, 
Thanks for your interest in TO GO products, we are really excited to hear that you are happy with the bag, 
Yes you can buy more containers on the following link 
https://www.amazon.com/dp/B07Q8V4LGV?ref=myi_title_dp 
if you have any more questions please let us know , it will be our pleasure to help 
Regards, 
TO GO

Question 2

Hello, I got your website togogroup.com from the thank you card, and it keeps showing a different page than yours, is there any issues with your web?

Accepted Answer

Hello , Thanks for your question , there is a minor typo error on the thank you card attached to the bag the card says " www.togogroup,com " however the right website is "www.togogroup.com.au " just add ".au" at the end in order to be directed to the right page. thanks 
Regards,
TO GO

Question 3

How do I email the company with a complaint?

Accepted Answer

Hello there,

Thanks for your reaching out , please visit our website www.togogroup.com.au or Email us at support@togogroup.com.au we would love to hear you feedback , thanks again

Regards,
TO GO

Question 4

How long does the bag stay cold?

Accepted Answer

Thanks for your question , TO GO bag comes with two high quality ice packs in order to keep your food cold for longer time periods , this will also help you to keep your food safer and fresher for longer times .
Based on TO GO customers reviews and feedback the food will stay cold from 8 to 12 hours , please click on reviews and search for the following keywords in the reviews search bar "Stay cold , fridge , shift , hours" . 
Thanks again and if you have any more questions please don't hesitate to contact us .
Regards,
TO GO

Age Range Description	Kid
Asin	B07G2JJ28C
Brand Name	TO GO
Capacity	13 litres
Closure Type	Zipper
Colour	Black
Included Components	Bag, Ice packs
Item Dimensions D X W X H	17.8D x 17.8W x 5.1H centimetres
Item Dimensions L X W X H	18.8L x 17.8W x 5.1H centimetres
Item Form	Rectangular
Item Shape	Rectangular
Manufacturer	TO GO
Material Type	Polyester
Material Type Free	BPA Free
Number Of Compartments	6
Number Of Items	1
Pattern	Solid
Product Care Instructions	Hand Wash Only
Recommended Uses For Product	School
Special Features	Leak Resistant
Style Name	Adjustable
Theme	Food
Unit Count	1 Count

TO GO Meal Prep Bag By Insulated Lunch Meals Bag W/6 Portion Control Containers,2 ICE PACKS, Shaker, Pill Box,With an Adjustable shoulder. bag for meals (black)

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