Westinghouse 12500 Watt Dual Fuel Home Backup Portable Generator, Remote Electric Start, Transfer Switch Ready, Gas and Propane Powered

I had to order the high altitude kit and installed it before using. Easy set up other than that. Good performance and value for the price. It came with oil and the battery was charged and it started up right away. Don't know about long term performance, but everything about it seems good quality and a solid build.

I purchased this generator to power the majority of my home during an emergency. I haven't tried HVAC yet, but it will run everything else. It came well packaged with no damage to the box. The instructions are straightforward and easy to understand. After fueling the unit and turning the fuel cock to "open", I let it sit about a minute before starting. It fired up immediately. I ran the unit for about 6 hours with varied leads to break it in properly, then ran it out of fuel to avoid having stale fuel later on. I haven't tried the LP fuel connection yet. It seems to be a quality item, well built, and equipped; particularly at the price point.

Great packaging. No dents or blemishes in paint. Easy assembly. Started without any issues. Haven't used it for any emergency outages and hopefully won't have to. Used with gasoline and propane. Swap over was easy. Very sturdy construction.

So far so good. Started right up, runs great. The remote is awesome and the logic to keep trying a restart is even better. Extra bonus of the battery charger that can stay plugged in. This came with everything to get moving, it was the best package I've opened from Amazon in over a decade. The operating manual is something from 20 years ago; all the information you need, good tips and plenty of explanations you just don't get any longer. Seems like a great genny, hopefully the long run will prove me correct.

This seems to be a great device once the issues got resolved On Prime day this WGen9500df was on sale for a great price. Unlike my normal and frequent experiences with items purchased from Amazon this purchase was almost a comedy of errors that probably do not lie with Amazon themselves but more with the Mfg. company and delivery service. First off, be aware that if you live at an altitude above 2000 ft. in elevation as I do you will need to buy the high altitude carb kit to change the jet in the carburetor and the high altitude kit for the propane regulator. XPO Frieght was the delivery service for my unit. They called me a week before to schedule a delivery date and time window and told me I had to be there and to expect a call shortly before they arrived. On the day of delivery I recieved text message early saying that they were on the way. After that things went south. Delivery was three hours past the end of the three hour delivery window they had given me, I never recieved a call before the delivery driver knocked on my door saying they had dropped the unit off on the apron of my driveway. Not sure but the delivery people looked like they were perhaps contracted by XPO and to be fair the drivers who were respectful said they were not instructed to call before delivery and were not expecting for anyone to be home to recieve the item, but then said he was instructed to get my signature. I did get the delivery guys to move the unit where I needed it by the house before they left. Amazon sent a message asking how the delivery went. After I replied I got a message from XPO asking what had happened and that someone would follow up shortly after my text response but I have not heard back from XPO and that was over ten days ago. Outside of the high altitude carb and propane kit everything else you need comes with this unit including engine oil, the funnel to pour it in , battery charger, spark plug wrench and wrench for installing the feet provided for the unit. I put gas in the tank opened the gas fuel valve and almost immediately gas started dripping out (about one drop per second) from where the carb is bolted to the cylinder head, not good. I closed the valve and called customer service , used the option where they will call me back when it is my turn. Did not recieve a call back. Called again the next day and did recieve a call back within one half hour. A very nice and very knowledgable lady said that the fuel needle probably got knocked out of its seat during shipping (my generator arrived in what appeared to be excellent condition with no scrapes or holes in the cardboard shipping box) which made perfect sense so I said I will take it apart since I am fairly handy around these things and see if that fixes the situation. I also told her I lived at an high altitude and so she emailed me links to the kits I needed and also instructions to install the carb kit. Unfortunately after first succesfully paying for the propane kit I went on to order the carb kit which was SOLD OUT and realized that both the parts links she sent were for machines built before 2019. I then found and ordered the right kits for both but now also have that first propane kit also that is worthless to me. At only about 10 bucks in cost its not woth the time and effort to me to try and return. Once the parts arrived I took of the carb installed the new high altitude jet which was simple to do and reassembled the carb making sure that the fuel needle and seat were correctly orientated with each other. Opened the fuel valve and no more drip of gas.....great! I looked around but was not quite sure were the propane part was to be installed. The diagrams in the manual do not call out the item and could not find instructions on the company website. Took two more days of trying before getting ahold of a representative who seemed helpful and said she could email me something that day that shows where the part goes, she verified my email address but I never recieved anything from her. I went back to looking around on my own and found that this brass threaded fitting simply screws into the "out" (it is marked) port on the propane regulator that is actually located where you would attach a propane hose to. Now that everything is squared away this generator is great. I really like the remote starter which works from anywhere in my house. It starts easily and runs and powers well. I am guessing that most people would probably not run into what I did, but this was my experience.

Arrived early with no damage. Very easy set-up. Everything you need is included with unit, Total set-up time about 30 minutes. Fired up easily no problems. Unit build is very solid, but moves easily. Very impressed with quality and price. This is a replacement for an older generator.

OK, the 9500 (gas only) at 200 lbs is heavy, (but then, no more than the 14 y/o 7700 QueenBee it replaced). Wheels were a tad tricky to install, but only a minor issue. Once on and upright it's easy to move and maneuver. I connected the battery (just a plug connection, not having to wire the battery as the instructions indicated), added the oil provided, and gas, then ran it for a few hours to break it in, then shut it down, refilled the gas tank and hooked up the battery charger, and put the cover on to wait for when it might be needed. This morning I awoke to power and cable outage, so I cleared the main breaker, turned on the generator (the cover had blown off during the night), made sure the gas-cock was "on", set the choke and hit the start button. It turned over, but failed to start, and after a couple seconds, shut off.. then much to my surprise, tried starting again, and failed again, then tried again... twice more, and she fired up! That repeat attempt thing I wasn't expecting. After a few seconds it settled down, choke automatically reset, so I hooked up the 30amp pig-tail, closed the feed breaker to the house, and then closed the breaker on the generator. Voila.. I've been running on the generator for a couple hours now, was able to fix a breve' and bring up the computers. Internet cable was also out, so I fired up my cellular internet 'hot spot' and connected that way - checked power and cable outage websites and repair status. As suspected, there's a tree down somewhere in my neighborhood - crew on-site, estimated repair time in another couple hours. No problem, full tank of gas should cover that easily. Unit is surprisingly quiet (much more so than the old one), which I'm sure the neighbors appreciated at 05:30 AM. Only niggly is that the unit runs at about 63 hertz (cycles per second) so your electric clocks, which time off the expected frequency of 60 hz will gain a few minutes an hour. (Freq is adjustable with a screw above the carburetor .) As I typed this, I noticed internet cable just came back, so maybe the crews are done and power is back already. If so, great - this was a good "test-outage" and I'm quite pleased with the results. In summary, easy to set up, and easy to use, and it does the job - runs my entire 2400 sf house (including electric baseboard heaters). Life is good. Off to see if power is also back, and I can put the generator "back to bed" now.. ------------------ UPDATE: 11/23/24 - Lost commercial power 4 days ago ("Bomb cyclone" hit and just trashed the area), fired up the generator, and it has been running continuously now ever since. I have a battery-powered Deway siphon pump (available on Amazon) with hose that transfers gas from the gas cans directly into the generator tank without spillage, so I don't have to shut down the generator to refuel it. Power company thinks it will have power back in a couple more days (we'll see, they said that two days ago too), meanwhile I've got six 5-gallon gas cans, each one providing around 9 hours of run time. They've been refilled once already (once I found an open gas station), looks like I'll be making a run to fill them up again this afternoon, which should get me through until we get power back "in a couple days". OK, if so I'll burn @ $300 in gas over the week without commercial power but with two refrigerator/freezers full, the food I won't have to throw away is worth quite a bit more than that. Pro-Tip: If power has been off for awhile, and you have electric baseboard heaters, water heater, refrigerators, etc. it may be necessary to turn off the breakers to the heaters when first connecting to the generator until the refrigerator and water heater reach operating temp, and then bring on one bank of heaters at a time to avoid overloading the generator if everything powers up at the same time. I have a wood-stove insert in the fireplace w/fan that heats the main part of the house, so I could just leave the baseboard heater banks off when I had a smaller-output generator. And VERY IMPORTANT - use fresh gas, and stabilize any gas that will sit for awhile in gas cans or the generator. When shutting down, turn off the gas cock and let the unit run until the generator stalls to empty the carburetor, for non-use "storage". Warranty won't cover a gummed-up carburetor. Meanwhile the 9500 just keeps chugging along - pretty quiet, keeping us warm and comfortable. This is a good unit.

It took me about 15 minutes to set up. Super easy assembly!! After adding the oil, they even give you an offset funnel, I attached a propane tank to it, hit the start button and it fired right up!! Ran flawlessly and a lot quieter than expected! I chose to load the electrical side with a portable air compressor. Again, flawless. I highly recommend this generator to any home owner.