Xerox Duplex Combo Scanner

I purchased the “Xerox XD-COMBO Duplex Combo Flatbed Document Scanner” to turn 30 years of paper into digital, searchable PDF’s. I wanted to write this review because I’ve used other scanners in the past, and it’s hard to ensure what features you are getting before buying. This scanner hits on all cylinders and shines. Here’s my experience from installation to digitization.The installation gives you the option to install from the internet, so you know that you are getting the most up-to-date version. I chose to install from the internet. It took about 30 minutes but executed without issue. There is a lot of documentation provided. This review focuses primarily on the Visioneer Capture SE software, but it also installs a number of productivity tools such as,• Visioneer Organizer AI: Indexes your documents so you can quickly search to find a document by contents.• ABBYY Business Card Reader: Allows you to scan business cards and convert them into contacts.• OneTouch: Quick access via the toolbar to start things such as scan, search, or print documents.• Various applications to read, edit, and compare PDF files as well as clipboard capture to PDF.Here are some of the features I’ve come to expect in a scanner which the “Xerox XD-COMBO” supports:• Automatic Document Feeder: The feeder is the best I’ve seen at successfully handling paper and in speed. I even crumpled up a paper and added a tear…it still was able to feed it successfully.• Searchable-PDF support: It matches other OCR capabilities I’ve seen and even matches font for copy/paste operations. OCR was successful even on scans where the text was skewed or warped.• Scan Profiles: The software comes with default scanning profiles with the ability to save your own custom profiles. I primarily tested with 1) 300 DPI, 2) Document Size = Maximum, 3) Rotate = Automatic, 4) Skip blank originals, 5) Duplex. This also allows you to configure• Ability to rotate, crop, delete, and insert pages.• Using the ADF, I was able to successfully scan 2 letter size pages end-to-end (i.e. 8.5” x 22”). Scanning via the glass pane only supports up to A4 size and you are limited to 8.5” page width.• The User Interface isn’t the most glamorous, but it’s fairly easy to find the functionality. The two things I feel it’s missing are 1) Showing the document size (e.g. 8.5” x 11”) of a selected page and 2) Ability to reorder pages. Though, you can accomplish the later using the insert, merge, and split functionality.• Supports export to PDF, PDF/A, Searchable-PDF, TIFF, JPG, and BMP.Here are features that I think make the “Xerox XD-COMBO” stand out from others:• When a jam occurs, I was able to remove the jammed paper and retry. With other scanners, I was forced to restart the scan over completely. That can be frustrating when you’ve scanned 100+ pages and it jams near the end.• Allows you to merge and split PDF documents. So if you have say, 100 pages, you can scan them in batches and merge all into a single document. It also allows you to import any of your existing documents, so you can perform merges with them too.• Allows you to selectively perform edits (such as rotate or delete) multiple pages, prior to export.• With the option to auto-detect orientation and blank pages, I no longer had to manually delete blank pages or rotate pages that were in landscape mode. This is the best I’ve seen to support efficient office automation.• Cropping options even include “snapping” the page size to the closest matching standard document sizes (e.g. Letter, A4).• You can configure the OneTouch buttons to control document automation from scan to target storage.• Supports export of documents to cloud storage (Google Drive).In summary, I’ve used many scanners and OCR software in the past. This combination by far beats all of them and comes in a portable package. The variety of options has saved me a lot of manual effort and time. I can see that there are many more options that I don’t even use that will help you automate scanning of documents to storage and easily search and retrieve those documents for printing or sharing with your team.

Positives:Scanner buttons on the scanner are easy understand and operate. The duplex feature is awesome. Scanner PC software options are full featured beyond the scope of a casual user, in my opinion, that will take you to the moon and back with the depth of available scanner choices. PDF operators manual is excellent reading material if your in for a long potty break session or if that sort of technical stuff appeals to you.Technical Support:Xerox free Technical phone support was beyond awesome too. Xerox's Technical support team, in my opinion, was aware of the confusion with the dated yet powerful software. The software that controls the scanner looks like it was designed back in 2003. Technical support was eager, patient and helpful to assist me bridging the gap between understanding an old layout not designed for a Windows 10 look and feel . We did a remote session which was key to showing me where to locate the software on the PC, etc.Negatives:The Xerox.com website was confusing because it only supports printers. Xeroxscanner.com website supports scanners. The Xerox.com website dies not tell you that. Xeroxscanners.com is the only website for scanner drivers, support and registration. My expectation would be that Xerox Corp would be anticipating this confusion and inform the end-user from the start there are two different Xerox websites. The scanner technical support team admitted they were aware of this confusion too. Here's why. Zerox.com lets you enter the scanner information but the website will not recognize the model number. Then you scratch your head and try several times. In fact you can not start a chat session from the Xerox.com website for help because the required model number to start a chat session does not support scanner model numbers. Xerox should tell you that up front.Phone Support made me aware of the two different websites.Scanner Software:Even though the Scanner software is powerful with options that only a skilled artist with a pallet full of colors the could appreciate casual users will not figure out the layout. This software is so dated there is no ability to transfer the software icon to the desktop or task bar. So how do you run the scanner software? You need to select the little "up arrow" icon in the lower left screen. Then find the little Christmas Green and Red "GT" icon. Select that. A small rectangular screen will open on the lower right of the screen.The Installation DVD that comes with the scanner was not upgraded to install automatically for Windows 10. I had to manually locate the "setup" file extension from the DVD to install the software. That was my experience.Xerox software will not show up in the Windows 10 installed software directory either, and, as a result, there is no icon available for a desktop or task bar icon.Xerox scanner software does not even show up in the list of installed Windows 10 software.Running the Xerox "One Touch" software can only be done by clicking the lower right side up arrow using the left mouse function not the right click function. And, one must locate the "red and green" - "One Touch", "GT" icon. Not very intuitive. That seems so anal for a Windows 10 environment.Product Information:The product information tag under the scanner does not have the serial number listed. I am referencing the one that has the model number and electrical compliance symbols plus all the other information bout the scanner on that tag. The serial number is missing from that tag. There is a small tag located on the back of the scanner which has the serial number.Conclusion:Technical Support will help you understand how to navigate around this dated software design. But, the software is powerful with tons of features if you are needing fine adjustments for your scan. Scanner Technical Support is there to help. After two excellent technical support phone calls and them taking control of my PC to show me how to navigate around this software, I am very satisfied with the this duplex scanner works. Once the "defaults" are properly set, the scanner just works and will rock you off your feet! I am now ready to scan all my double sided documents with ease.

I didn't set up the scanner immediately after purchasing it. When I did, I discovered (too late for return) that my shipment had EU and UK adaptor clips, but did not have a US adaptor clip. The power supply is designed with little sliding plastic clips that provide the prong configuration for each country, and you slide them directly into the power brick. These can't cost more than 10 cents to manufacture, but they aren't available from Xerox as separate parts. Attempting to use the EU clip with a US adaptor created an unstable connector. I had tried to purchase an aftermarket plug from Amazon, which was claimed to be compatible with the Xerox Duplex Combo Scanner, but the plug sent did not fit the power port, so I am returning it. All else having failed, I contacted Xerox, only to learn that I would have to buy a new power supply for $44.40 plus FedEx shipping. I have waited more than 20 minutes and they still couldn't tell me the FedEx shipping cost. This has wasted hours of my time in total, and $265 for a device I've never been able to use. My recommendation? Don't choose Xerox products and don't purchase critical tech components from Amazon. And now I can't find a Windows 11 driver for the Xerox Duplex Combo Scanner. (Xerox is a services company. I'll never again buy home computing equipment made by Xerox.)